10 TEI Framework And Methodology Interviews DUE DILIGENCE Interviewed Carbon Black stakeholders and Forrester analysts to gather data relative to Carbon Black. INTERVIEWS AND SURVEY Interviewed six representatives and surveyed 52 respondents at organizations using Carbon Black to obtain data with respect to costs, benefits, and risks. COMPOSITE ORGANIZATION Designed a composite organization based on characteristics of the interviewees’ organizations. FINANCIAL MODEL FRAMEWORK Constructed a financial model representative of the interviews using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees. CASE STUDY Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology. Role Industry Revenue • Head of information security • Network support services manager Educational system •No revenue •130,000 employees and students • Director of cyberdefense • Cyberdefense team leader Financial services •$800 million •2,000 employees Information security administrator Call center services •$65 million •500 employees (not including contractors) Cybersecurity specialist Healthcare services •$160 million •1,200 employees Source: A commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Carbon Black, December 2023
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