23% $5.5 million three-year benefit present value Interviewees highlighted that by using the OpenText platform, their organizations enhanced automation and integrations with critical enterprise apps and eliminated numerous manual and inefficient business processes replicated across multiple, sometimes hundreds of sites. OpenText automations reduced the time to complete previously manual business processes by up to 95%, avoiding $5.5 million in labor costs. Interviewees described how their organizations’ prior content management environments stymied employees' ability to quickly retrieve sensitive data to respond to business needs. Mission-critical information was spread across disparate units, which required multiple resources to coordinate information with manual, error-prone, and time-consuming processes. By centralizing and automating this employee management effort with OpenText, organizations reattributed efforts to improving the customer experience and advancing other higher-value activities. Average time savings per business process with OpenText 95% OpenText automated business processes eliminate inefficient workflows, saving 153,000 hours © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED.
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