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Total Economic Impact
Cost Savings And Business Benefits Enabled By Workspace ONE UEM
A FORRESTER TOTAL ECONOMIC IMPACT STUDY COMMISSIONED BY Omnissa, January 2026
Total Economic Impact
A FORRESTER TOTAL ECONOMIC IMPACT STUDY COMMISSIONED BY Omnissa, January 2026
Today, end-user computing (EUC) is increasingly critical to addressing workplace priorities that extend the number and variety of managed and secured endpoint devices and operating systems (OSes) to support employee work activities regardless of location. Further complicating the device landscape are emerging AI PCs and specialized form factors (e.g., AR/VR devices) that extend requirements to manage and secure diverse attack surfaces. To address evolving EUC requirements, Forrester recommends maintaining investments in unified endpoint management (UEM) solutions.1 These UEM solutions enable EUC stakeholders to efficiently provision, manage, and support a fragmented array of laptops, desktops, and mobile devices to enable anywhere work, improve digital employee experience (DEX), reduce endpoint management overhead, and establish a security foundation for threat protection.2
Omnissa provides a cloud-native UEM solution, Workspace ONE UEM, that customers use to deploy, configure, manage, and secure all endpoints from one modern platform, regardless of ownership, OS, type, or use case. Key features include its multitenant architecture, IT orchestration support, Zero Trust security support, lifecycle management, remote onboarding, and role-based access control.
Omnissa commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Workspace ONE UEM.3 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Workspace ONE UEM on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed seven decision-makers with experience using Workspace ONE UEM. For the purposes of this study, Forrester aggregated the experiences of the interviewees and combined the results into a single composite organization, which is an $8 billion enterprise with 40,000 end users and 80,000 endpoints of varying types, ownership statuses, and operating systems with three-year lifecycles.
Interviewees said that prior to using Workspace ONE UEM, their organizations typically used legacy endpoint management solutions, including third-party point solutions, in attempts to manage their diverse arrays of globally distributed endpoints. However, they experienced limited success, which created challenges with endpoint management complexity and costs, endpoint security, and end-user experiences. As a result, IT and security productivity was lacking, employee productivity and security were often at odds, risks were higher, and endpoint visibility was limited.
After the investment in Omnissa for UEM, the interviewees described how their organizations were able to deploy, configure, manage, and secure all their diverse endpoints with one modern tool. Key results from the investment included strengthened security, streamlined IT operations, consolidated cost savings, better employee experiences, and more.
Quantified benefits. Three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:
Streamlined endpoint setup, delivery, and shipping cost savings with 75% endpoint setup time savings. By investing in Workspace ONE UEM, the composite organization ships devices directly to end users from manufacturers and saves on shipping costs as a result. This means the composite’s IT team spends less time on endpoint setup and can instead spend that time on higher-value activities. Over three years, this benefit is worth $5.6 million to the composite organization.
Streamlined IT service desk operations with a 65% service desk ticket reduction and 50% faster service desk ticket resolution. With Workspace ONE UEM, end-users’ devices perform better, they submit fewer endpoint-related tickets by avoiding problems in the first place, and they can self-service. IT also has enhanced visibility and intelligence-enabling proactive remediation. These features allow the service desk to prioritize other tickets and resolve them faster. Over three years, this benefit is worth $4.4 million to the composite organization.
Seamless employee experiences with 50% faster onboarding and 3 hours of improved productivity per end user per year. The composite organization’s end users have a better digital experience, submit fewer endpoint-related tickets, and self-service more. Additionally, they onboard faster with zero-touch onboarding and have quicker app access with Intelligent Hub. This not only supports flexible, modern work but also yields better DEX and improved productivity, allowing end users to focus on work that drives business outcomes and not endpoint challenges. Over three years, this benefit is worth $7.4 million to the composite organization.
Patch remediation time savings with 13% improved patch saturation within one month. With Workspace ONE UEM, the composite organization increases its patch saturation from 80% to 90% within one month. This means that the composite’s IT team applies patches faster and spends less time on rework and remediation related to failed patches. Over three years, this benefit is worth $2.7 million to the composite organization.
Streamlined ongoing IT endpoint management operations including compliance, app lifecycle management, and patch management with 30% improved productivity. Workspace ONE UEM enables the composite organization to manage all its endpoints with one solution and offers more capabilities than its prior point solutions. As a result, the composite reduces complexity, increases IT productivity, and automates tasks. Over three years, this benefit is worth $1.4 million to the composite organization.
Legacy application and infrastructure cost savings two times greater than the cost of Workspace ONE UEM. Workspace ONE UEM has the functionality to replace several legacy applications that the composite organization previously used for endpoint management-related purposes. This includes not only endpoint management solutions but also secure tunnel/VPN/ZTNA solutions, workflow and automation solutions, intelligence and audit solutions, and more. It saves on infrastructure-related costs, too. Over three years, this benefit is worth $27.3 million to the composite organization.
Reclaimed application costs of $2 per end user per month. The composite organization better manages the software used on all its endpoints, which results in opportunities for licensing cost savings. It reclaims and removes unlicensed software, which also helps mitigate risks and increase operational efficiency. Over three years, this benefit is worth $2.1 million to the composite organization.
Strengthened security with a 17% reduced risk of exposure to breach costs from external attacks. By adopting Workspace ONE UEM and establishing desired state configurations and patches, the composite organization better secures its endpoints, users, and data. It also pursues a Zero Trust strategy. Over three years, this benefit is worth $226,000 to the composite organization.
Unquantified benefits. Benefits that provide value for the composite organization but are not quantified for this study include:
Omnissa support, services, and partnership. The composite organization has a positive relationship with Omnissa, which enables it to maximize the ROI of its investment via the support and services it receives.
Reporting and visibility. As a result of its investment in Workspace ONE UEM, the composite organization gains better reporting and expanded visibility across all its endpoints, which enables better endpoint management decisions.
Capital expense savings. The composite organization saves on capital expenditures by maintaining or lengthening the lifecycles of its devices and increasing device sharing.
Flexibility. Omnissa customers might adopt Workspace ONE UEM and later realize additional uses and business opportunities not quantified by Forrester, including:
Increased scalability to support enterprise use cases. The composite organization scales more easily compared to its prior state. It also takes advantage of new use cases that Omnissa develops such as server and printer management.
Increased endpoint management and support. The composite organization can now manage its varied endpoints in one solution, regardless of the ownership models or OSes. It does not need to choose between effective endpoint management and the best endpoints for its end users.
Unlocking flexible work. By investing in Workspace ONE UEM, the composite organization now supports the fragmented endpoint landscape, regardless of location, time, or ownership status. This enables secure flexible work for its end users.
Positive sustainability impact. By enabling opportunities for flexible work, reducing shipping requirements, and uncovering opportunities to improve asset utilization and address end-to-end device lifecycles, the composite organization has a further opportunity to lessen its environmental impact and make positive changes.
Unlocking chip-to-cloud management and security. The investment in Workspace ONE UEM grants the composite organization the opportunity to easily activate and manage Intel vPro®-powered devices from within the UEM solution.
Omnissa and Workspace ONE UEM long-term strategy. Last, the composite organization is optimistic not only about its relationship with Omnissa but also the long-term future of Workspace ONE UEM, and it expects continued advancement.
Costs. Three-year, risk-adjusted PV costs for the composite organization include:
Omnissa Workspace ONE UEM costs of $18.8 million. The composite organization pays the per-user Enterprise Edition list pricing for the Workspace ONE UEM solution.
Adoption and initial training costs of $141,000. To begin using Workspace ONE UEM, the composite organization allots 3,000 hours for adoption-related tasks (e.g., planning, migration, and implementation) and 200 hours for training its endpoint management-related staff.
Ongoing management and training costs of $4,000. To ensure it maximizes the long-term value of its investment in Workspace ONE UEM, the composite organization allots time for net-new management tasks and training.
The financial analysis that is based on the interviews found that a composite organization experiences benefits of $51.1 million over three years versus costs of $18.9 million, adding up to a net present value (NPV) of $32.2 million and an ROI of 170%.
Return on investment (ROI)
Benefits PV
Net present value (NPV)
| Role | Industry | Region | Employees | Revenue | Endpoints |
|---|---|---|---|---|---|
| Senior vice president | IT services | North America HQ, global operations | 125,000+ | $5 billion | 100,000+ |
| IT manager | Energy | Europe HQ, global operations | 100,000 | $250 billion+ | 200,000+ |
|
Lead architect Solution architect Product owner Lead architect, end-user services |
Government | Europe | 50,000 | n/a | 70,000+ |
| Director | Technology | North America HQ, global operations | 25,000+ | $20 billion | 60,000+ |
Before adopting Workspace ONE UEM, the interviewees’ organizations typically used legacy endpoint management solutions and third-party point solutions. Their organizations had diverse arrays of endpoints with globally distributed end users and often needed different teams or skill sets to manage varying point solutions.
Interviewees noted how their organizations struggled with common challenges, including:
Endpoint management complexity and costs. Before deploying Workspace ONE UEM, the interviewees’ organizations faced operational complexity with multiple costly endpoint management tools in use. This meant more time spent managing, leveraging, maintaining, and training with these varied tools versus one unified tool. The director of a technology organization explained this challenge, saying: “We were managing mobile devices at the time with [Workspace ONE]. We were managing Windows devices with [a different solution] and Mac devices with [another solution]. We started to look at how we could drive efficiencies and bring together three different skill sets with one platform. We were going for a single pane of glass. [We saved on the] soft costs and overhead of managing multiple platforms.”
Furthermore, scaling in the face of this complexity was challenging. The interviewees’ organizations were growing and needed to support remote workers around the world. The senior vice president for an IT services organization said: “There were many restrictions or limitations with those technologies including the scale at which we had to deliver. That was the biggest challenge.” They added: “We knew our business was growing and we knew that there would be a point in time where business was going to be more demanding. We started scouting the market to see what the right tools were to enable us and increase our efficiencies at scale.”
Endpoint security risks. With interviewees’ organizations commonly using piecemeal solutions to manage endpoints, security was fragmented, and it often took longer than acceptable to push critical updates to endpoints. Additionally, visibility was lacking. The director for a technology organization explained how endpoint visibility and security became a C-level priority for their organization with a push to get to all devices under management, even after adopting Workspace ONE UEM. They said: “The push to 99% became a C-level leadership push. A big focus at our organization has been on security the last few years, and we identified not having visibility to these endpoints as a risk.”
End-user experience challenges. Interviewees explained that employee productivity and security were often at odds in their prior environments, resulting in tradeoffs. For example, some interviewees’ organizations could not support certain OSes that their employees preferred, while others’ security restrictions came at the cost of productivity and innovation. The lead architect for a government organization said: “We had a perimeter-based security model. People could work remote with Windows devices, but … they could not use the internet, only the internal network. Cloud usage was not possible. Our laptops were only one type, one size fits all, too.”
The interviewees searched for a solution that could:
Manage diverse endpoints with one platform.
Offer security capabilities.
Be cloud native.
Be mature and enterprise-ready.
After an RFP and business case process evaluating multiple vendors, the interviewees’ organizations chose Workspace ONE UEM and began deployment.
All interviewees said their organizations chose to take a phased approach to deployment.
Some interviewees’ organizations began adopting Workspace ONE UEM with mobile endpoints first, while others began with desktop endpoints. Some focused on particular OSes first as well.
As of the date of these interviews, some interviewees’ organizations had reached 100% deployment across all endpoints, or close to it, while others were still progressing.
Unified Endpoint Management (UEM)
Forrester’s definition of UEM states: “UEM provides a centralized policy engine for managing and securing all employee devices from a single console. UEM solutions use a mix of MDM, MAM, and client management technology to deploy, manage, and secure devices and apps.”4
Based on the interviews, Forrester constructed a TEI framework, a composite company, and an ROI analysis that illustrates the areas financially affected. The composite organization is representative of the interviewees’ organizations, and it is used to present the aggregate financial analysis in the next section. The composite organization has the following characteristics:
Description of composite. The composite organization is an $8 billion enterprise based in North America with global operations and 40,000 employees (i.e., end users). These end users, which include both knowledge workers and frontline workers, span the globe working in offices, hybrid environments, and remotely. The composite averages two endpoints per end user, resulting in 80,000 endpoints, which it refreshes on a three-year cycle. It has a diverse array of endpoint types (e.g., desktop, mobile, and point-of-sale devices), varying endpoint ownership statuses and policies (e.g., bring-your-own device), and a wide range of OSes — all of which necessitate a UEM solution that can effectively manage such diverse endpoints. It selects Omnissa Workspace ONE UEM Enterprise Edition to meet these needs.
Deployment characteristics. The composite organization follows a phased rollout approach and reaches its goal of managing 100% of end users’ endpoints in Year 1 following an initial adoption period. This adoption includes all geographies, end users, and endpoints.
$8 billion revenue
40,000 end users
80,000 endpoints
| Ref. | Metric | Source | Metric |
|---|---|---|---|
| R1 | Revenue | Composite | $8 billion |
| R2 | End users | Composite | 40,000 |
| R3 | Endpoints | Composite | 80,000 |
| R4 | Percentage of devices refreshed per year | Composite | 33% |
| Ref. | Benefit | Year 1 | Year 2 | Year 3 | Total | Present Value |
|---|---|---|---|---|---|---|
| Atr | Streamlined endpoint setup, delivery, and shipping cost savings | $2,257,200 | $2,257,200 | $2,257,200 | $6,771,600 | $5,613,322 |
| Btr | Streamlined IT service desk operations | $1,782,000 | $1,782,000 | $1,782,000 | $5,346,000 | $4,431,570 |
| Ctr | Seamless employee experiences | $2,955,744 | $2,955,744 | $2,955,744 | $8,867,232 | $7,350,498 |
| Dtr | Patch remediation time savings | $1,080,000 | $1,080,000 | $1,080,000 | $3,240,000 | $2,685,800 |
| Etr | Streamlined ongoing IT endpoint management operations including compliance, app lifecycle management, and patch management | $561,600 | $561,600 | $561,600 | $1,684,800 | $1,396,616 |
| Ftr | Legacy application and infrastructure cost savings | $9,088,000 | $12,064,000 | $12,064,000 | $33,216,000 | $27,295,928 |
| Gtr | Reclaimed application costs | $864,000 | $864,000 | $864,000 | $2,592,000 | $2,148,640 |
| Htr | Strengthened security | $90,821 | $90,821 | $90,821 | $272,462 | $225,858 |
| Total benefits (risk-adjusted) | $18,679,365 | $21,655,365 | $21,655,365 | $61,990,094 | $51,148,232 |
Evidence and data. Interviewees told Forrester that Workspace ONE UEM enabled their organizations to streamline endpoint setup and delivery significantly. With Workspace ONE UEM, they could send new, already set-up devices directly to end users. Previously, they would complete setup tasks in-office before shipping the devices to end users. This resulted in improved productivity and shipping cost savings.
The director for a technology organization described the impact on shipping costs, saying: “There are shipping cost savings, too, because we would ship the endpoint twice. It would ship to us and then to the individual. We have a large remote population.”
The lead architect for a government organization elaborated on the time they saved deploying new devices, saying: “Now, we prepare the laptops on our side and when they come to the user. It is now half an hour to deploy and previously it was 3 hours. What we are now working on is that we do not prepare them anymore because they come from the vendor directly.”
The senior vice president for an IT services organization explained the value of end users being able to self-service, saying: “There was no self-service before Workspace ONE UEM. The backend tech team did 90% of the laptop enablement. The Workspace ONE platform eliminates all of that. Now, all that tech team does is about 10% of the work and the rest is all the end users. It used to be at least 2 to 4 hours per machine.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization refreshes 33% of its 80,000 endpoints per year. It ships half of the refreshed endpoints to end users and ships the other 50% to corporate locations.
By adopting Workspace ONE UEM, the composite organization saves one shipping leg per endpoint shipped by being able to ship directly to end users instead of to a separate location beforehand.
The average cost of a shipping leg is $40.
The composite’s IT team previously spent 2 hours deploying each endpoint. With Workspace ONE UEM, it reduces this time by at least 75%.
The average fully burdened hourly rate for an IT team member is $50.
Risks. This benefit may vary depending on:
The prior state of an organization, including how it used to deploy devices, how much time it took to deploy each endpoint, and the number of shipping legs involved.
The cost of shipping endpoints as influenced by the shipping methods used, and the location of end users and their offices.
How well an organization adopts Workspace ONE UEM and reduces the time it takes to deploy a new endpoint.
The individuals engaging in this work and their fully burdened salaries.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $5.6 million.
Endpoint setup time savings with Workspace ONE UEM
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| A1 | Endpoints set up and delivered | R3*R4 | 26,400 | 26,400 | 26,400 | |
| A2 | Percentage of endpoints shipped to end users | Composite | 50% | 50% | 50% | |
| A3 | Shipping legs avoided per endpoint with Workspace ONE UEM | Interviews | 1 | 1 | 1 | |
| A4 | Average cost per shipping leg | Composite | $40 | $40 | $40 | |
| A5 | Subtotal: Shipping cost savings with Workspace ONE UEM | A1*A2*A3*A4 | $528,000 | $528,000 | $528,000 | |
| A6 | Time spent deploying an endpoint before Workspace ONE UEM (hours) | Composite | 2.0 | 2.0 | 2.0 | |
| A7 | Endpoint setup time savings with Workspace ONE UEM | Interviews | 75% | 75% | 75% | |
| A8 | Fully burdened hourly rate for an IT team member | Composite | $50 | $50 | $50 | |
| A9 | Subtotal: Streamlined endpoint setup and delivery with Workspace ONE UEM | A1*A6*A7*A8 | $1,980,000 | $1,980,000 | $1,980,000 | |
| At | Streamlined endpoint setup, delivery, and shipping cost savings | A5+A9 | $2,508,000 | $2,508,000 | $2,508,000 | |
| Risk adjustment | ↓10% | |||||
| Atr | Streamlined endpoint setup, delivery, and shipping cost savings (risk-adjusted) | $2,257,200 | $2,257,200 | $2,257,200 | ||
| Three-year total: $6,771,600 | Three-year present value: $5,613,322 | |||||
Evidence and data. Interviewees told Forrester that Workspace ONE UEM reduced the number of endpoint management-related tickets their service desks needed to address and the time to resolve them. Self-service, enhanced visibility and intelligence, and modern management helped drive this benefit. With this time savings, their organizations’ service desks could prioritize other tickets and better serve end users.
The senior vice president for an IT services organization elaborated on this service desk benefit, saying: “We are trying to do AI-led predictive user experience enablement. So rather than users coming and talking about the issue, the platform is preempting the problem. We are solving problems before the user informs us about them. One benefit is that we are reducing the number of incident tickets. Overall, that has dropped by about 60% to 65% in the last two years since we started our campaign on the improvement of the user experience.” They further elaborated on the benefits, saying: “We used to spend an average of 30 minutes per incident. We reduced that to 15 to 20 minutes on average. That was the value proposition.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
Before adopting Workspace ONE UEM, the composite organization averaged four endpoint-related tickets per end user per year and spent 30 minutes resolving each ticket.
By adopting Workspace ONE UEM, the composite reduces this ticket volume by 65% and reduces remaining ticket resolution time by 50%.
The average fully burdened hourly rate for an IT service desk team member is $30.
Risks. This benefit may vary depending on:
The scale of an organization and its prior state, including the number of endpoint-related tickets per year and the time it took to manage and resolve each ticket.
The roles and fully burdened salaries of the individuals responding to these tickets.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $4.4 million.
Service desk ticket reduction with Workspace ONE UEM
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| B1 | IT service desk tickets per end user per year for device-specific calls before adopting Workspace ONE UEM | Composite | 4 | 4 | 4 | |
| B2 | Service desk ticket reduction with Workspace ONE UEM | Interviews | 65% | 65% | 65% | |
| B3 | Time per ticket before adopting Workspace ONE UEM (minutes) | Composite | 30 | 30 | 30 | |
| B4 | Faster service desk ticket resolution with Workspace ONE UEM | Interviews | 50% | 50% | 50% | |
| B5 | Subtotal: IT service desk time saved with Workspace ONE UEM (hours) |
(R2*B1*B2* (B3/60 minutes)) +(R2*B1*(1-B2)* (B3/60 minutes)* B4) |
66,000 | 66,000 | 66,000 | |
| B6 | Fully burdened hourly rate for an IT service desk team member | Composite | $30 | $30 | $30 | |
| Bt | Streamlined IT service desk operations | B5*B6 | $1,980,000 | $1,980,000 | $1,980,000 | |
| Risk adjustment | ↓10% | |||||
| Btr | Streamlined IT service desk operations (risk-adjusted) | $1,782,000 | $1,782,000 | $1,782,000 | ||
| Three-year total: $5,346,000 | Three-year present value: $4,431,570 | |||||
Evidence and data. Interviewees told Forrester that by adopting Workspace ONE UEM, their organizations delivered better digital employee experiences. Faster zero-touch onboardings, faster application access with Intelligent Hub, and improved device performance contributed to these improved experiences. End users’ endpoints performed better, resulting in enhanced productivity, and end users were more satisfied. This was all driven by improved access to applications and resources, Intelligent Hub, and better performing devices.
Interviewees explained that end users did not need to submit as many endpoint-related tickets. Additionally, they could self-service and experienced faster ticket resolution if they needed to engage with the help desk. The IT manager for an energy organization said: “We see fewer tickets. We see fewer systemic problems. It is also easier for us to see issues, and, if we see something happening, then we can step in before it becomes an issue for the user.”
The interviewees also detailed how their organizations delivered devices to end users faster and how end users spent less time setting up devices. This let the end users get to work faster and more productively.
In addition to onboarding and ticketing time savings, interviewees detailed better overall DEX and productivity as end users worked.
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization has 40,000 end users.
End users submit fewer endpoint management-related help tickets, which not only saves time for the service desk but also for the end users themselves.
Each end user spends 30 minutes per ticket on problem discovery, ticket submission, ticket management, and other similar activities resulting in low productivity.
In addition to end users submitting fewer tickets, their onboarding to new devices is also faster. End users previously spent 1 hour onboarding new devices. Now, with Workspace ONE UEM, they onboard the new endpoints 50% faster. The composite refreshes 33% of the endpoints per year.
Day to day, each end user realizes 3 hours of improved productivity using endpoints managed with Workspace ONE UEM.
End users recapture 40% of this time savings for productive work.
The average fully burdened hourly rate for an end user is $44.
Risks. This benefit may vary depending on:
The number of end users, their roles, their salaries, and how well they can convert any time savings into productive work.
The prior state of an organization, including how many endpoint management-related tickets its end users used to submit, how long it used to take end users to onboard a new endpoint, and the general endpoint management-related productivity challenges end users faced beforehand.
The change management capabilities of an organization and how well it can adopt Workspace ONE UEM and realize improvements as compared to its prior state.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $7.4 million.
Percentage reduction in onboarding time with Workspace ONE UEM
Hours of improved end-user productivity per year
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| C1 | Fewer IT service desk tickets per end user per year (rounded) | B1*B2 | 3 | 3 | 3 | |
| C2 | Time spent per end user per ticket (hours) | Composite | 0.5 | 0.5 | 0.5 | |
| C3 | Subtotal: End-user service desk time saved (hours) | C1*C2*R2 | 60,000 | 60,000 | 60,000 | |
| C4 | End users onboarded | R2*R4 | 13,200 | 13,200 | 13,200 | |
| C5 | End-user time spent onboarding before adopting Workspace ONE UEM | Composite | 1 | 1 | 1 | |
| C6 | Percentage reduction in onboarding time with Workspace ONE UEM | Interviews | 50% | 50% | 50% | |
| C7 | Subtotal: End-user onboarding time saved (hours) | C4*C5*C6 | 6,600 | 6,600 | 6,600 | |
| C8 | End users | R2 | 40,000 | 40,000 | 40,000 | |
| C9 | Improved productivity per end user per year using devices managed with Workspace ONE UEM (hours) | Interviews | 3 | 3 | 3 | |
| C10 | Subtotal: End-user improved productivity (hours) | C8*C9 | 120,000 | 120,000 | 120,000 | |
| C11 | Blended productivity recapture rate | Composite | 40% | 40% | 40% | |
| C12 | Fully burdened hourly rate for an end user | Composite | $44 | $44 | $44 | |
| Ct | Seamless employee experiences | (C3+C7+C10)*C11*C12 | $3,284,160 | $3,284,160 | $3,284,160 | |
| Risk adjustment | ↓10% | |||||
| Ctr | Seamless employee experiences (risk-adjusted) | $2,955,744 | $2,955,744 | $2,955,744 | ||
| Three-year total: $8,867,232 | Three-year present value: $7,350,498 | |||||
Evidence and data. With Workspace ONE UEM, interviewees explained that their organizations applied patches to more endpoints faster and more easily, regardless of location and without VPNs. In addition to improving security by covering more devices with patches more quickly, this also meant their organizations could save time trying to install patches and spend this time more productively. The senior vice president for an IT services organization said: “We used to be around 85% on our compliance. That has now gone to 97%.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
It delivers one patch update per device per month.
The patch saturation before Workspace ONE UEM is 80% within one month. With Workspace ONE UEM, it increases to at least 90%. It does not require a VPN or network coverage for patch reach.
The composite’s IT team previously spent 15 minutes on average for remediation and rework whenever a patch failed.
The average fully burdened hourly rate for an IT team member is $50.
Risks. This benefit may vary depending on:
An organization’s endpoints and how often it delivers patch updates.
The prior state of an organization, including how well it delivered patch updates and how long its IT team took to remediate and rework failed patches.
An organization’s change management capabilities and ability to adopt Workspace ONE UEM successfully and realize this benefit.
The individuals engaging in this work and their fully burdened salaries.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $2.7 million.
Improved patch saturation with Workspace ONE UEM (within one month)
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| D1 | Patch updates delivered per month | R3 | 80,000 | 80,000 | 80,000 | |
| D2 | Patch saturation before Workspace ONE UEM (within one month) | Composite | 80% | 80% | 80% | |
| D3 | Patch saturation with Workspace ONE UEM (within one month) | Interviews | 90% | 90% | 90% | |
| D4 | Average time needed for remediation or rework required per failed patch (minutes) | Composite | 15 | 15 | 15 | |
| D5 | Fully burdened hourly rate for an IT team member | Composite | $50 | $50 | $50 | |
| Dt | Patch remediation time savings |
D1*(D3-D2)* (D4/60)*D5* 12 months |
$1,200,000 | $1,200,000 | $1,200,000 | |
| Risk adjustment | ↓10% | |||||
| Dtr | Patch remediation time savings (risk-adjusted) | $1,080,000 | $1,080,000 | $1,080,000 | ||
| Three-year total: $3,240,000 | Three-year present value: $2,685,800 | |||||
Evidence and data. By adopting Workspace ONE UEM, interviewees’ organizations reduced the complexity of endpoint management and streamlined these operations. This included more efficient compliance, application lifecycle management, patch management, and more along with opportunities for automation. Interviewees explained that their IT teams valued the opportunity to manage their diverse arrays of endpoints from a single pane of glass.
The director for a technology organization elaborated on the value of managing all their organization’s endpoints with a single solution, saying: “It comes back to one system versus multiple platforms. There’s operational time saved. Device management engineers can get the information they need in one console and one view. We do not have to split up responsibilities. [We are] 30% more productive.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization has 40 endpoint management-related resources that can realize productivity gains from the adoption of Workspace ONE UEM. (This excludes the service desk.)
These employees realize a 30% productivity improvement and recapture 50% of it for productive work.
The average fully burdened hourly rate of an endpoint management-related resource is $50.
Risks. This benefit may vary depending on:
The scale of an organization and the number of employees who are involved with endpoint management.
The work these employees engage in, the degree of productivity improvement they realize, their salaries, and what work they can do with these time savings.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $1.4 million.
Improved endpoint management productivity with Workspace ONE UEM
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| E1 | Endpoint management-related resources | Composite | 40 | 40 | 40 | |
| E2 | Improved endpoint management productivity with Workspace ONE UEM | Interviews | 30% | 30% | 30% | |
| E3 | Productivity recapture rate | Composite | 50% | 50% | 50% | |
| E4 | Fully burdened hourly rate for an endpoint management-related resource | Composite | $50 | $50 | $50 | |
| Et | Streamlined ongoing IT endpoint management operations including compliance, app lifecycle management, and patch management | E1*E2*E3*E4*2,080 hours | $624,000 | $624,000 | $624,000 | |
| Risk adjustment | ↓10% | |||||
| Etr | Streamlined ongoing IT endpoint management operations including compliance, app lifecycle management, and patch management (risk-adjusted) | $561,600 | $561,600 | $561,600 | ||
| Three-year total: $1,684,800 | Three-year present value: $1,396,616 | |||||
Evidence and data. Interviewees told Forrester that their organizations reduced endpoint management complexity and cost by retiring their previous piecemeal solutions. They were also in many instances able to retire or repurpose infrastructure-related costs. The array of features included in Workspace ONE UEM and other Omnissa solutions made these cost savings possible. This enabled interviewees’ organizations to achieve the same or better results with a consolidated toolset.
The interviewees from a government organization explained how their organization realized application cost savings for an array of solutions. The lead architect of end-user services said, “We’re retiring our VPN solutions.” They saved on networking costs with this change, too. The product owner said: “There were more tools that we were able to retire, including a workstation monitoring tool and reporting, which is now integrated within Workspace ONE UEM and Omnissa Intelligence. We had a separate software tool running on all our Windows endpoints, and we were completely able to replace that tool with the functionality within Workspace ONE UEM.”
The director for a technology organization detailed how their team saved on both software and hardware costs. First, they realized cost savings on endpoint management solutions for different OSes. Second, they said: “When we had [our legacy endpoint management solution], there were potentially 20 on-prem servers globally. There is a complexity involved in managing servers that we no longer have to deal with. It is now off prem and in the cloud.”
The IT manager for an energy organization explained how their organization realized significant infrastructure cost savings as it modernized its approach to endpoint management, saying: “We wanted to make a cut between the past and the future and, as a result, take a lot of technical debt out of the environment. On this journey, we have already taken more than 400 servers out of our landscape by moving to a more modern approach. We tried to make a leap forward and leave the past behind.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization previously bought piecemeal endpoint management-related solutions. These included solutions for DEX, secure tunnel/VPN/ZTNA, endpoint management, workflow and automation, and intelligence and audits.
The pricing reflects per user per month rates. Additionally, Forrester has adjusted the pricing assumptions to reflect that not all end users or endpoints would have had these solutions in the composite organization’s prior state.
The composite organization does not realize all the potential application cost savings in the first year due to change management and contracts. It realizes 75% of the benefits in Year 1.
It also conservatively realizes $200,000 in infrastructure cost savings per year as it retires hardware and cloud consumption spend related to its prior environment.
Risks. This benefit may vary depending on:
The prior state of an organization and the solutions and infrastructure it used for endpoint management.
The cost of its legacy applications and infrastructure.
The degree of infrastructure and legacy application use across end users and endpoints.
The contracts an organization has with vendors of legacy applications and its ability to retire and replace this functionality with Workspace ONE UEM.
The nature of an organization’s infrastructure spend and how easily and quickly it can be retired or repurposed.
Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $27.3 million.
Cost savings with Workspace ONE UEM compared to legacy applications
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| F1 | DEX cost per user per month | Composite | $6 | $6 | $6 | |
| F2 | Secure tunnel/VPN/ZTNA cost per user per month | Composite | $3 | $3 | $3 | |
| F3 | Endpoint management cost per user per month | Composite | $6 | $6 | $6 | |
| F4 | Workflow and automation cost per user per month | Composite | $6 | $6 | $6 | |
| F5 | Intelligence and audit cost per user per month | Composite | $10 | $10 | $10 | |
| F6 | Percentage of legacy application cost savings realized | Composite | 75% | 100% | 100% | |
| F7 | Subtotal: Legacy application cost savings | (F1+F2+F3+F4+F5)*F6*R2*12 months | $11,160,000 | $14,880,000 | $14,880,000 | |
| F8 | Legacy infrastructure cost savings | Composite | $200,000 | $200,000 | $200,000 | |
| Ft | Legacy application and infrastructure cost savings | F7+F8 | $11,360,000 | $15,080,000 | $15,080,000 | |
| Risk adjustment | ↓20% | |||||
| Ftr | Legacy application and infrastructure cost savings (risk-adjusted) | $9,088,000 | $12,064,000 | $12,064,000 | ||
| Three-year total: $33,216,000 | Three-year present value: $27,295,928 | |||||
Evidence and data. In addition to legacy endpoint management-related applications and infrastructure costs, interviewees also discussed application licensing cost savings including reclaiming software licenses and removing unlicensed software. By having greater insight into their endpoints with Omnissa, the lead architect for a government organization said, “We can benefit a lot with [this functionality].”
Modeling and assumptions. Based on the interviews, Forrester assumes that the composite organization saves $2 per end user per month in application costs with Workspace ONE UEM’s software asset management.
Risks. This benefit may vary depending on the prior state of an organization and the corresponding opportunity to reduce spending on unused applications.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $2.1 million.
Application costs reclaimed per end user per month
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| G1 | Application costs reclaimed per user per month | Assumption | $2 | $2 | $2 | |
| Gt | Reclaimed application costs | G1*R2*12 months | $960,000 | $960,000 | $960,000 | |
| Risk adjustment | ↓10% | |||||
| Gtr | Reclaimed application costs (risk-adjusted) | $864,000 | $864,000 | $864,000 | ||
| Three-year total: $2,592,000 | Three-year present value: $2,148,640 | |||||
Evidence and data. Interviewees said that adopting Workspace ONE UEM helped their organizations strengthen security and reduce their risk exposure. Better control and management of devices, automated patching, endpoint configuration, and progressing toward Zero Trust helped achieve this benefit. The cost of a breach in terms of productivity, reputation, and more can be significant, and therefore interviewees’ organizations saw significant value in reducing their risk exposure.
The director for a technology organization affirmed that their company had reduced its risk exposure by adopting Workspace ONE UEM. They explained how the solution supported their Zero Trust strategy, saying: “When we introduced Workspace ONE UEM, it was while we were working toward a Zero Trust strategy. Initially it was critical. It provided the backbone for part of our Zero Trust strategy.” Plus, by adopting Workspace ONE UEM across the organization and across all endpoints, they added, “We have that visibility to all devices.”
The senior vice president for an IT services organization explained how their company had increased patch compliance and gained better visibility. They said: “We have more visibility now. We get more real-time insight into what is happening, and we can act accordingly on it more proactively. That is where Workspace ONE UEM has helped us improve our security posture.”
The IT manager for an energy organization detailed how their enterprise had quantified its strengthened security posture, saying: “[A consulting firm] did an audit to compare [our Workspace ONE UEM-managed endpoints and our prior solution-managed endpoints] and it showed 40% better. They also validated the journey for Zero Trust. The Workspace ONE client hit 4 1/2 out of five, where a lot of the other searches were close to two. So, yes, it absolutely made our estate more secure. Forty percent is due to Workspace ONE UEM, and 60% is the fact that Workspace ONE UEM enables us to do the other things as well. We can make it very secure, very easily.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
Based on Forrester’s Security Survey, 2024, the cumulative annual cost of breaches for the composite organization is $4,233,000.5
The likelihood of experiencing one or more breaches for the composite organization is 68%.6
Fifty-eight percent of breaches originate from external attacks targeting organizations and external attacks targeting remote environments.7
Forty percent of breaches originate from attacks that are addressable with Workspace ONE UEM.
By adopting Workspace ONE UEM, the composite organization reduces its risk exposure to breach costs from addressable attacks by 17%. This does not include the potential benefits of Workspace ONE Mobile Threat Defense.
Risks. This benefit may vary depending on:
The size of an organization and the number, nature, and severity of threats it faces.
An organization’s prior security environment and the corresponding likelihood of experiencing one or more breaches.
The percentage of those threats that Workspace ONE UEM can address and the corresponding reduced risk exposure as compared to an organization’s prior state.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $226,000.
Reduced risk of exposure to breach costs from addressable attacks with Omnissa Workspace ONE UEM
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| H1 | Cumulative cost of breaches for the composite | Forrester research | $4,233,000 | $4,233,000 | $4,233,000 | |
| H2 | Likelihood of experiencing one or more breaches for the composite | Forrester research | 68% | 68% | 68% | |
| H3 | Percentage of breaches originating from external attacks targeting organizations, external attacks targeting remote environments | Forrester research | 58% | 58% | 58% | |
| H4 | Percentage of those attacks addressable with Omnissa Workspace ONE UEM | Interviews | 40% | 40% | 40% | |
| H5 | Subtotal: Annual risk exposure addressable with Omnissa Workspace ONE UEM | H1*H2*H3*H4 | $667,798 | $667,798 | $667,798 | |
| H6 | Reduced risk of exposure to breach costs from addressable attacks with Omnissa Workspace ONE UEM | Interviews | 17% | 17% | 17% | |
| Ht | Strengthened security | H5*H6 | $113,526 | $113,526 | $113,526 | |
| Risk adjustment | ↓20% | |||||
| Htr | Strengthened security (risk-adjusted) | $90,821 | $90,821 | $90,821 | ||
| Three-year total: $272,462 | Three-year present value: $225,858 | |||||
Interviewees mentioned the following additional benefits that their organizations experienced but were not able to quantify:
Omnissa support, services, and partnership. Interviewees told Forrester that their organizations valued their relationships with Omnissa, both for the support and services they received to maximize their ROIs and for the opportunities they had to share constructive feedback and influence the future development of Workspace ONE UEM. In terms of sharing feedback, the IT manager for an energy organization said, “We were always quite involved and quite close to Omnissa about how the solution should be developed and how it works.” The lead architect for a government organization elaborated on the value of Omnissa’s support, services, and overall partnership, saying: “They are capable, willing to help, and client-centric. … We really, really, really like to work together with Omnissa.”
Reporting and visibility. By adopting Workspace ONE UEM, interviewees explained that their organizations gained better reporting and expanded visibility across their diverse array of endpoints. This benefit enabled better endpoint management decisions. The senior vice president for an IT services organization explained how their organization achieved more accurate reporting with Workspace ONE UEM, saying: “Before Workspace ONE UEM, our accuracy of data and visibility was between 65% and 70%, and there were always unknowns because there was no way to reach out to the 100,000 machines that we were running across 60 different locations globally. With Workspace ONE UEM, we were able to increase that penetration to 90% to 92%, and with maturity and time, we kept increasing it.”
Capital expense savings. Interviews told Forrester that there was an opportunity to save on capital expenditures by maintaining or increasing device life lengths and being able to support more device sharing. The product owner for a government organization told Forrester: “[Our lifecycle length] is four years for laptop devices and mobile is three years. We are looking into increasing it to four years as well.”
The value of flexibility is unique to each customer. There are multiple scenarios in which a customer might implement Workspace ONE UEM and later realize additional uses and business opportunities, including:
Increased scalability to support enterprise use cases. Interviewees said their organizations more easily scaled and supported enterprise needs. The largest of the interviewees’ organizations used Workspace ONE UEM with more than 100,000 global end users and 200,000 endpoints. The director for a technology organization elaborated on the increased scalability, saying: “When we used an on-premises solution and added a new office, there was a lot more involved. We had to deploy, configure, and manage a server and set up network routing. With Omnissa Workspace ONE UEM, the location does not matter. The infrastructure is already globally facing, so we have that support in place.”
Increased endpoint management and support. Along with increased scalability, the interviewees told Forrester that their organizations now had the opportunity to manage and support all their varied endpoints in one solution, regardless of ownership model or OS. They also noted that Omnissa was supporting new or edge operating systems with Workspace ONE UEM. The IT manager for an energy organization said: “At the moment, we have [200,000 endpoints including] iOS devices, Macs, Windows 11 machines, and Android devices. … We manage all end-user devices with Workspace ONE UEM. Besides these endpoints, we also have [smart] glasses, and we are now putting in [mixed reality devices]. Workplace ONE UEM manages all these types of end-user devices.”
Unlocking flexible work. Due to the investment in Workspace ONE UEM, interviewees were ready to support their organizations’ endpoints, regardless of location, time, or ownership status. The director for a technology organization said: “The combination of Workspace ONE UEM and our investment in Zero Trust supported our ability to manage remote endpoints, keep them patched, and keep them current with updates.”
Positive sustainability impact. By supporting flexible and remote work, saving on shipping legs, and unlocking the opportunity to improve asset utilization and device lifecycles, interviewees explained that there were opportunities for their organizations to reduce their environmental impact. When asked about the sustainability impact of their organization’s investment in Workspace ONE UEM, the director for a technology organization highlighted the reduced shipping of endpoints. The lead architect of end-user services for a government organization said: “We’re running a sustainability program. One of those benefits is the lifecycle management around devices and the standard idea is to increase the lifecycle.”
Unlocking chip-to-cloud management and security. Interviewees’ organizations gained the opportunity to manage Intel vPro®-powered devices easily. This unlocked greater potential value with the opportunity to activate and manage these devices from within Workspace ONE UEM no matter where they were located, whether they were on or off, what network they were on, or whether the OS was even responsive. The IT manager for an energy organization explained, “If we can’t get the machine to be in a bootable state and it is far away, like on a platform, in a swamp, or in a very remote location, vPro could help us.” They then elaborated on how Workspace ONE UEM unlocked this opportunity, saying: “In Workspace ONE UEM, it is a tick box to enable this capability. So, in our user acceptance testing environment, we enabled it and because it is now so easy, we will start using it.”
Omnissa and Workspace ONE UEM long-term strategy. Many of the interviewees told Forrester that their organizations had been longtime customers of Workspace ONE UEM and were looking forward to the solution’s future with Omnissa. For example, the senior vice president for an IT services organization said: “The platform is great. The reason we went with them at that time, and we are still with them, is because the way they think about the evolution of this portfolio is awesome.”
Flexibility would also be quantified when evaluated as part of a specific project (described in more detail in Total Economic Impact Approach).
| Ref. | Cost | Initial | Year 1 | Year 2 | Year 3 | Total | Present Value |
|---|---|---|---|---|---|---|---|
| Itr | Omnissa Workspace ONE UEM | $0 | $7,560,000 | $7,560,000 | $7,560,000 | $22,680,000 | $18,800,601 |
| Jtr | Adoption and initial training | $140,800 | $0 | $0 | $0 | $140,800 | $140,800 |
| Ktr | Ongoing management and training | $0 | $1,680 | $1,680 | $1,680 | $5,040 | $4,178 |
| Total costs (risk-adjusted) | $140,800 | $7,561,680 | $7,561,680 | $7,561,680 | $22,825,840 | $18,945,579 |
Evidence and data. Interviewees told Forrester that the cost of Workspace ONE UEM was the largest part of their organizations’ investments. Omnissa offers both per-user and per-endpoint pricing at different edition price points including Mobile Essentials, Desktop Essentials, UEM Essentials, and Enterprise Edition. Pricing may vary. Contact Omnissa for additional details.
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
Because the composite organization averages two endpoints per end user, it chooses to take advantage of Omnissa’s per-user pricing for its 40,000 end users.
The composite selects the Enterprise Edition of Workspace ONE UEM at a list price of $15 per user per month. This list pricing is based on 12 months prepaid with production-level support. The Enterprise Edition includes Workspace ONE UEM, Omnissa Access, Workspace ONE Intelligent Hub, Workspace ONE Tunnel, Omnissa Intelligence, and Omnissa Freestyle Orchestrator.
Risks. This cost may vary depending on:
The number of endpoints and the number of end users per year.
Whether an organization chooses to pay on a per-endpoint or per-end-user basis. For organizations with more than one endpoint per user, such as the composite organization, the per-end-user pricing may be more economical.
The selected edition of Workspace ONE UEM and the list price.
Term lengths, billing options, discounts, and other factors which may influence the price.
Results. To account for these risks, Forrester adjusted this cost upward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $18.8 million.
| Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 |
|---|---|---|---|---|---|---|
| I1 | End users | R2 | 0 | 40,000 | 40,000 | 40,000 |
| I2 | Omnissa Workspace ONE UEM price per user per month | Omnissa | $15.00 | $15.00 | $15.00 | $15.00 |
| It | Omnissa Workspace ONE UEM | I1*I2*12 months | $0 | $7,200,000 | $7,200,000 | $7,200,000 |
| Risk adjustment | ↑5% | |||||
| Itr | Omnissa Workspace ONE UEM (risk-adjusted) | $0 | $7,560,000 | $7,560,000 | $7,560,000 | |
| Three-year total: $22,680,000 | Three-year present value: $18,800,601 | |||||
Evidence and data. In addition to the cost of Workspace ONE UEM, interviewees told Forrester about the labor needed for adopting the solution. This included time for planning, migration, implementation, training, end-user enablement, and internal communications campaigns as their organizations sought to manage all endpoints with one UEM solution. To accelerate their timelines and maximize the value derived from the investment, some interviewees’ organizations opted to supplement their Workspace ONE UEM investment with professional services.
The director for a technology organization said, “Ninety-nine percent of corporate laptops and mobile devices are managed with Workspace ONE UEM.” To achieve this, they explained the upfront time investment they made, saying: “It was important to communicate what the impact was going to be to the rest of the business. We had to train the support staff as well. It was a change management effort.”
The lead architect for a government organization elaborated on the speed and ease of adoption, saying: “The second part of the adoption was the migration of the mobile environment. We did that for 40,000 devices in half a year. We have never done that as fast as that.” For migrating Mac devices, the product owner added, “The implementation was reasonably easy, and it was also a smooth transition for the end users.”
The IT manager for an energy organization estimated, “If you start fresh on a modern stack and you don’t have a complex environment like we do, then adoption should take two to three proper people less than three months.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization spends 3,000 hours adopting Workspace ONE UEM.
It allots 200 hours for training its endpoint management-related staff on the new solution.
The average fully burdened hourly rate for an endpoint management-related resource is $40.
Risks. This cost may vary depending on:
The duration of the adoption, the number of team members involved in adopting the solution, and the time spent by those team members over that adoption period.
The unique characteristics of an organization, including its prior state, future goals, scale, and endpoint and geographic complexity.
The number of team members that require training and the degree of training needed.
The roles of the employees involved and their fully burdened salaries.
Whether an organization chooses to use professional services and the cost of those offerings.
Results. To account for these risks, Forrester adjusted this cost upward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $141,000.
| Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 |
|---|---|---|---|---|---|---|
| J1 | Adoption time (hours) | Composite | 3,000 | 0 | 0 | 0 |
| J2 | Initial training time (hours) | Composite | 200 | 0 | 0 | 0 |
| J3 | Fully burdened hourly rate for an endpoint management-related resource | Composite | $40 | $40 | $40 | $40 |
| Jt | Adoption and initial training | (J1+J2)*J3 | $128,000 | $0 | $0 | $0 |
| Risk adjustment | ↑10% | |||||
| Jtr | Adoption and initial training (risk-adjusted) | $140,800 | $0 | $0 | $0 | |
| Three-year total: $140,800 | Three-year present value: $140,800 | |||||
Evidence and data. Interviewees told Forrester that there were net-new ongoing management tasks related to the adoption of Workspace ONE UEM. New employees typically needed training, as did existing employees occasionally. This ongoing work and training ensured that interviewees’ organizations maximized the value of their investments in the solution.
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization allots 20 hours per year for ongoing training of its endpoint management-related staff.
Its team also spends 20 hours per year on new Workspace ONE UEM-related tasks.
The average fully burdened hourly rate for an endpoint management-related resource is $40.
Risks. This cost may vary depending on:
The prior state of the organization and the net-new resource needs for ongoing management.
The number of team members that require training and the number of hours of training per team member.
The roles of the employees involved and their fully burdened salaries.
Results. To account for these risks, Forrester adjusted this cost upward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $4,000.
| Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 |
|---|---|---|---|---|---|---|
| K1 | Ongoing training time (hours) | Composite | 0 | 20 | 20 | 20 |
| K2 | Ongoing management time (hours) | Composite | 0 | 20 | 20 | 20 |
| K3 | Fully burdened hourly rate for an endpoint management-related resource | Composite | $40 | $40 | $40 | $40 |
| Kt | Ongoing management and training | (K1+K2)*K3 | $0 | $1,600 | $1,600 | $1,600 |
| Risk adjustment | ↑5% | |||||
| Ktr | Ongoing management and training (risk-adjusted) | $0 | $1,680 | $1,680 | $1,680 | |
| Three-year total: $5,040 | Three-year present value: $4,178 | |||||
| Initial | Year 1 | Year 2 | Year 3 | Total | Present Value | |
|---|---|---|---|---|---|---|
| Total costs | ($140,800) | ($7,561,680) | ($7,561,680) | ($7,561,680) | ($22,825,840) | ($18,945,579) |
| Total benefits | $0 | $18,679,365 | $21,655,365 | $21,655,365 | $61,990,094 | $51,148,232 |
| Net benefits | ($140,800) | $11,117,685 | $14,093,685 | $14,093,685 | $39,164,254 | $32,202,653 |
| ROI | 170% |
The financial results calculated in the Benefits and Costs sections can be used to determine the ROI, NPV, and payback period for the composite organization’s investment. Forrester assumes a yearly discount rate of 10% for this analysis.
These risk-adjusted ROI, NPV, and payback period values are determined by applying risk-adjustment factors to the unadjusted results in each Benefit and Cost section.
The initial investment column contains costs incurred at “time 0” or at the beginning of Year 1 that are not discounted. All other cash flows are discounted using the discount rate at the end of the year. PV calculations are calculated for each total cost and benefit estimate. NPV calculations in the summary tables are the sum of the initial investment and the discounted cash flows in each year. Sums and present value calculations of the Total Benefits, Total Costs, and Cash Flow tables may not exactly add up, as some rounding may occur.
From the information provided in the interviews, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in Workspace ONE UEM.
The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Workspace ONE UEM can have on an organization.
Interviewed Omnissa stakeholders and Forrester analysts to gather data relative to Workspace ONE UEM.
Interviewed seven decision-makers at organizations using Workspace ONE UEM to obtain data about costs, benefits, and risks.
Designed a composite organization based on characteristics of the interviewees’ organizations.
Constructed a financial model representative of the interviews using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees.
Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.
Benefits represent the value the solution delivers to the business. The TEI methodology places equal weight on the measure of benefits and costs, allowing for a full examination of the solution’s effect on the entire organization.
Costs comprise all expenses necessary to deliver the proposed value, or benefits, of the solution. The methodology captures implementation and ongoing costs associated with the solution.
Flexibility represents the strategic value that can be obtained for some future additional investment building on top of the initial investment already made. The ability to capture that benefit has a PV that can be estimated.
Risks measure the uncertainty of benefit and cost estimates given: 1) the likelihood that estimates will meet original projections and 2) the likelihood that estimates will be tracked over time. TEI risk factors are based on “triangular distribution.”
The present or current value of (discounted) cost and benefit estimates given at an interest rate (the discount rate). The PV of costs and benefits feeds into the total NPV of cash flows.
The present or current value of (discounted) future net cash flows given an interest rate (the discount rate). A positive project NPV normally indicates that the investment should be made unless other projects have higher NPVs.
A project’s expected return in percentage terms. ROI is calculated by dividing net benefits (benefits less costs) by costs.
The interest rate used in cash flow analysis to take into account the time value of money. Organizations typically use discount rates between 8% and 16%.
The breakeven point for an investment. This is the point in time at which net benefits (benefits minus costs) equal initial investment or cost.
Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists solution providers in communicating their value proposition to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of business and technology initiatives to both senior management and other key stakeholders.
Related Forrester Research
Michele Pelino and Naveen Chhabra, Predictions 2026: Prepare For AI, Security, And Integrated Network Infrastructure And Operations, Forrester Blogs.
Budget Planning Guide 2026: Technology Executives, Forrester Research, Inc., July 10, 2025.
The Forrester Guide To The AI-Centric Service Desk, Forrester Research, Inc., July 1, 2025.
Ten More Top Emerging Technologies In 2025, Forrester Research, Inc., June 4, 2025.
Address EV Infrastructure Risks To Reduce Business Exposure, Forrester Research, Inc., May 23, 2025.
The Top 10 Emerging Technologies In 2025, Forrester Research, Inc., April 29, 2025.
End-User Computing Market Insights, 2025, Forrester Research, Inc., January 28, 2025.
Introducing The Forrester IT Management Systems Architecture, Forrester Research, Inc., January 17, 2025.
The State Of Bring Your Own Device, 2024, Forrester Research, Inc., November 14, 2024.
The Year Of The AI PC Is 2025, Forrester Research, Inc., March 28, 2024.
The Forrester Wave™: Unified Endpoint Management, Q4 2023, Forrester Research, Inc., November 20, 2023.
1 Source: The Forrester Tech TideTM: End-User Commputing, Q2 2025, Forrester Research, Inc., April 25, 2025.
2 Source: The Endpoint Management Platforms Landscape, Q3 2025, Forrester Research, Inc., September 23, 2025.
3 Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists solution providers in communicating their value proposition to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of business and technology initiatives to both senior management and other key stakeholders.
4 Source: The Forrester Tech TideTM: End-User Commputing, Q2 2025, Forrester Research, Inc., September 23, 2025.
5 Regression analysis of the reported total cumulative costs of all breaches experienced by security decision-makers’ organizations in the past 12 months. The composite organization’s revenue is used as the input to the regression formula. Source: Forrester’s Security Survey, 2024, “Using your best estimate, what was the total cumulative cost of all breaches experienced by your organization in the past 12 months?” Base: 1,660 global security decision-makers who have experienced a breach in the past 12 months.
6 Regression analysis of the likelihood of experiencing one or more breaches, using the frequency that organizations experienced breaches in the past 12 months as reported by security decision-makers. The composite organization’s revenue is used as the input to the regression formula. Source: Forrester’s Security Survey, 2024, “How many times do you estimate that your organization’s sensitive data was potentially compromised or breached in the past 12 months?” Base: 2,769 global security decision-makers
7 Percentage of breaches by primary attack vector for breaches, as reported by security decision-makers whose organizations experienced at least one breach in the last 12 months. Source: Forrester’s Security Survey, 2024, “Of the times that your organization’s sensitive data was potentially compromised or breached in the past 12 months, please indicate how many of each fall into the categories below.” Base: 1,542 global security decision-makers who have experienced a breach in the past 12 months.
Readers should be aware of the following:
This study is commissioned by Omnissa and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.
Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Workspace ONE UEM.
Omnissa reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study.
Omnissa provided the customer names for the interviews but did not participate in the interviews.
Andrew Nadler
January 2026
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