The Total Economic Impact™ Of Omada Identity Cloud

Faster Employee Onboarding

Evidence and data. The largest benefit across most of the interviewees’ organizations was the faster onboarding of new employees. By provisioning new employees faster and providing them with the access rights they require, they are able to be productive and start contributing sooner and also have a better experience.

• The security team manager at an insurance organization said, “The time to onboard new joiners, approvals, etc. has significantly reduced.”

• The head of IT foundational platforms at a manufacturer shared, “Employee lifecycle management is one of the key features, enabling faster provisioning of access rights.”

• For new employee onboarding and leaver offboarding, there were a lot of manual tasks and processes that were required, typically by managers and HR team members. Interviewees said that Omada automated many of these tasks, enabling these processes to be much faster and new employees to be productive sooner.

• On average, interviewees said it took nine days to onboard a new employee, which decreased seven days (or 78%) following the investment in the Omada solution.

Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:

• The composite onboards 50 new employees or contractors each month, who each require access to 40 applications on average.

• The average fully burdened annual salary for an onboarded employee or contractor is $85,000.

• The automation provided by Omada Identity Cloud accelerates the onboarding process and saves seven working days per new employee onboarded.

• A productivity capture rate of 75% was applied; it is not always the case that all time freed up is put back to productive use.

Risks. The scale of this benefit may vary by organization based on:

• The number of employees onboarded per month, which can vary based on the size, industry, and labor needs of an organization.

• The expected efficiencies, which can differ based on the level of automation provided in the legacy environment.

• The average salary for an onboarded user, which can vary depending on geographical location, industry, and skill level of employees or contractors hired.

Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $2.2 million.

Efficiency Gains Through Automation

Evidence and data. Interviewees’ organizations shared that onboarding and offboarding JLMs was done more efficiently thanks to workflow automation. Internal staff saved up to 90% of the time that was required to onboard and offboard within the legacy environment.

• In their previous environments, interviewees said they relied largely on manual systems and spreadsheets to track all the onboarding and offboarding activities for all JMLs.

• There were multiple touchpoints and roles within their organizations that were required to complete certain actions in a particular sequence for every new JML.

• After deploying Omada’s IGA solution, interviewees said they could create custom workflows to manage the entire identity lifecycle and access provisioning, thereby reducing manual intervention and the possibility of errors or omissions.

Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization

• The composite has 50 new joiners and 20 leavers each month.

• Ten FTEs each need to complete 1 hour of activity for each new joiner.

• Three FTEs are each required to complete 3 hours of activity for each leaver.

• The average fully burdened hourly rate for internal staff involved in onboarding and offboarding activities is $40.

Risks. The scale of this benefit may vary by organization based on:

• The number of joiners or leavers per month, which can vary based on the size, industry, and labor needs of an organization.

• The expected time savings, which can differ based on the level of automation and the number of touchpoints in the authorization workflow.

• The average salary for an internal staff member involved in onboarding and offboarding activities.

Results. To account for these risks, Forrester adjusted this benefit downward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $653,000.

Improved Identity And Account Management Efficiency

Evidence and data. Interviewees mentioned that their identity administrators had to manage multiple user accounts and manually perform many routine maintenance tasks using various tools and systems. The identity administrators spent a significant amount of time and effort performing routine account administration tasks for all the managed entities like account creation, role management, policy checks, AD integration, and password resets.

• Interviewees said their organizations also had to push out AD accounts for everyone, which required gathering employee names, cost centers, and managers — a labor-intensive task requiring major planning and effort in execution.

• With Omada’s built-in automation features and unified account provisioning, interviewees said their administrators were able to handle a much higher number of identities.

• The manager of the security team in the insurance industry observed: “We are planning to push out AD accounts for everyone in the organization; currently only the 3,500 standard users have AD accounts. Gathering names, cost centers, and managers is a major effort. With Omada automation, we already have that information — saving at least one month of work for my team in the first year and then a fraction of this year on year.”

• The head of IT foundational platforms in the manufacturing industry said, “It provides a more transparent view about roles and assignments; this improved visibility enables us to better look after access rights and better manage application privileges.”

Modeling and assumptions. There are two components to this benefit: identity management efficiencies and account management efficiencies.

• Before Omada, the composite’s administrators managed an average of 1,000 identities each; with Omada’s built-in automation features and unified account provisioning, each administrator manages around 1,500 identities. Note that NHI identities have not been included in this benefit calculation.

• For account setup, the composite has five FTEs in the first year, which drops to one FTE in subsequent years. The effort required for account setup is assumed at 20 days in the first year and five days thereafter. The total effort decreases by 90% following the Omada implementation.

Risks. The impact of this benefit could be lower for an organization like the composite if:

• The number of identities managed per administrator is higher initially.

• Salary levels differ, perhaps depending on geographical location and skill level.

Results. To account for these risks, Forrester adjusted this benefit downward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $530,000.

Improved Application Access Monitoring

Evidence and data. Interviewees mentioned that Omada’s automated access review features enabled more efficient and effective access review processes, allowing their organizations to gain efficiency and reduce risks and errors.

• Before implementing Omada, the interviewees’ organizations reported that they had to perform access reviews manually and often relied on spreadsheets and other legacy data sources that were difficult and expensive to maintain. The manager of the security team in the insurance industry explained, “Managers had to do this manually; that time adds up, given we have over 250 managers in the organization.”

• Access reviews were time-consuming, and interviewees noted that they were not completed on time, exposing their organizations to internal security risks and audit exposures.

• Interviewees also highlighted the high number of tickets raised each month just for application access and removal, which resulted in significant loss of productivity.

• With Omada’s automated user entitlements reviews, accounts reviews, and permission reviews, interviewees said they saved an extensive amount of time on access reviews.

• Omada’s built-in self-service access request capability allowed the interviewees to reduce the number of tickets by nearly 90% from the first year of deployment.

Modeling and assumptions. There are two components to this benefit: the reduction in IT tickets raised and the efficiencies in application reviews.

• The number of tickets raised for application access and removal is assumed to be 600 each month (6% of the workforce).

• The average cost of a service ticket is $14 for the composite organization.

• Before the Omada investment, three FTEs would each spend an average of 25 hours monthly performing application access reviews; following the investment, this time decreased 90%.

• The average fully burdened hourly rate for an identity access administrator is $40.

• A 75% productivity capture rate was applied since not all time freed up is necessarily put back into productive use.

Risks. The impact of this benefit could be lower for an organization like the composite because:

• The number of applications deployed, the amount of cross-departmental input that is needed, and the number of expected user reviews per year could be lower.

• Salary levels can differ depending on geographical location and skill level.

Results. To account for these risks, Forrester adjusted this benefit downward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $272,000.

Reduction In Audit And Compliance Effort

Evidence and data. All interviewees mentioned that demonstrating compliance with increasingly stringent regulatory and audit requirements was one of their key responsibilities, but their legacy identity management environments lacked the basic automation and sophistication needed to complete all of them efficiently and easily.

• By using Omada’s built-in real-time visibility and audit readiness features and reporting dashboards, the administrators were able to complete their compliance review and reporting in much less time.

• The manager of the security team in the insurance industry explained, “[Before the Omada investment], it took 20 people two days to go through the spreadsheet. This is now just 0.5 days.”

Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization

• The composite has six FTEs working on compliance-related tasks.

• Each FTE spends an average of four days to review and report each month before implementing Omada; this effort is reduced by 90% following the deployment.

• A productivity recapture rate of 75% is applied as not all time saved will be put to productive use.

• The average annual salary for a compliance FTE is assumed to be $100,000.

Risks. An organization like the composite might not achieve such a high impact because:

• There are differences in auditing and compliance requirements.

• Salary levels differ depending on geographical location and skill level.

Results. To account for these risks, Forrester adjusted this benefit downward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $177,000.

Unquantified Benefits

Interviewees mentioned the following additional benefits that their organizations experienced but were not able to quantify:

• Improved security posture and reduced risks. Automated JML processes, segregation of duties controls, and periodic access certifications reduce the likelihood of unauthorized access, credential misuse, and insider threats. Interviewees mentioned they gained greater confidence that access risks are proactively managed and that sensitive systems and data remain better protected.

• Secure and flexible access for temporary and mobile workers. Interviewees highlighted their increasing reliance on contractors, consultants, temporary staff, and project teams that require elevated or changed levels of access for limited periods. They said that the Omada platform enables just-in-time and time-bound access, allowing users to receive the permissions they need only for the duration of a specific task or assignment, with access automatically revoked once it is no longer required. This reduces reliance on standing privileged access, minimizes the risk of excessive permissions, and helps maintain a strong security posture without slowing business operations. The service manager for IAM at a retailer explained: “We now have the ability to support changes of jobs for workers on a daily basis moving around stores. We have 860 stores and about two to three employee movements per week.”

Flexibility

The value of flexibility is unique to each customer. There are multiple scenarios in which a customer might implement Omada Identity Cloud and later realize additional uses and business opportunities, including:

• Emerging need for AI agent identity management. Governance and security aspects of AI agents are becoming an increasingly important issue as enterprises continue to explore, implement, and adopt AI. Managing AI agents’ identities and what they are able to access is and will further become part of an organization’s identity management responsibilities.

• Data sovereignty and jurisdictional control requirements. Regulations and compliance requirements for data residency, jurisdictional control, and data sovereignty are changing, especially in Europe. Customers expect that software vendors and cloud providers will support them in addressing such changing requirements to minimize the burden of dealing with these changes. The head of IT foundational platforms at a manufacturing organization shared, “Such changes should not put a lot of effort on software users; the burden should be on the vendors.”

Flexibility would also be quantified when evaluated as part of a specific project (described in more detail in Total Economic Impact Approach).