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Introduction
Microsoft Windows 10 will reach end of support (EOS) on October 14, 2025.
Microsoft commissioned Forrester Consulting to develop this tool to help you understand the impact of Windows 10 EOS on your organization as well as the quantifiable benefits of deploying Windows 11.
This tool can help you determine if your current Windows 11 upgrade timeline will lead to completion by Windows 10 EOS (October 14, 2025) and what the benefits and costs of accelerating your upgrade timeline might be. The costs necessary to secure devices after Windows 10 EOS include purchasing Extended Security Updates (ESUs) to temporarily secure devices until they can be upgraded.
This tool can help you:
- Plan for Windows 10 EOS on October 14, 2025.
- Estimate and understand the potential benefits and costs to your organization of upgrading all its devices to Windows 11 before Windows 10 EOS.
- Understand the additional costs necessary to keep any Windows 10 devices secure after Windows 10 EOS.
This tool is based on the Forrester Consulting studies titled: New Technology: The Projected Total Economic Impact™ Of Windows 11, July 2022; The Total Economic Impact™ Of Windows 11 Pro Devices, December 2022; and The Total Economic Impact™ Of Windows 11 Enterprise, February 2024. By working with representatives of organizations using Microsoft Windows 11, Forrester identified and quantified key benefits of investing in upgrading to Windows 11, including:
- An enhanced security profile.
- End-user productivity.
- IT cost savings.
- IT productivity.
To use this tool, input values to receive a high-level estimate of the potential economic impact of upgrading your organization's devices to Windows 11. The default values are based on data from the case studies.
Inputs
Exchange rate:1.0000
No
No
Potential Benefits Of Upgrading Before EOS:
$2,185,276 $2,185,276
$2,185,276 2.2MEstimated higher net present value (NPV) when upgrading before EOS
70% 70%
Estimated higher ROI when upgrading before EOS
Your Timeline | Expedited Timeline | |
---|---|---|
Devices Upgraded Per Quarter (On Average) | 167 | 500 |
Devices Upgraded After EOS | 1,188 | 0 |
Cost Of ESUs | $87K | $0K |
Total Benefits (Three-Year PV) | $5.1M | $7.5M |
Total Costs (Three-Year PV) | $2.6M | $2.8M |
ROI (Three-Year) | 99% | 169% |
Cookie acceptance required
Instructions
The tables below model the potential business benefits and costs of upgrading all your organization's devices to Windows 11. Two scenarios are shown:
- Your timeline. These calculations assume all devices are upgraded according to the timeline you described in the Inputs.
- Expedited timeline. These calculations assume all devices are upgraded before the Windows 10 EOS date. This potential timeline may entail upgrading devices faster than previously planned.
Next Steps
Whether you are developing a Windows 11 upgrade plan or have a plan already and just need help choosing the right devices for your organization, you can use the following resources from Microsoft to guide your next steps:
- Plan. Begin by determining whether your devices are eligible for Windows 11 and by testing your business-critical applications for compatibility. For more details, refer to Microsoft's full guidance: Plan for Windows 11.
- Prepare. After evaluating your hardware to ensure it meets Windows 11 requirements, review your organization's processes for managing and updating endpoints. For more details, refer to Microsoft's full guidance: Prepare for Windows 11.
- Deploy. Once you are ready to deploy Windows 11, you have two options:
- For devices that meet the system requirements for Windows 11: You can deploy Windows 11 now. For more details, refer to Microsoft's full guidance: Skilling snack: Plan, prepare, and deploy Windows 11.
- For devices that do not meet the system requirements for Windows 11: You need to upgrade the devices for compatibility. For more details, refer to Microsoft's full guidance: Find the best Windows 11 computers for your business.
Full Results
Key Statistics
Your Timeline's Financial Summary (Risk-Adjusted Estimates)
ROI | Payback Period (quarters) | Total Benefits (PV) | Total Costs (PV) | Net Present Value |
---|---|---|---|---|
99% | 22.0 | $5,101,002 | ($2,558,914) | $2,542,088 |
Expedited Timeline's Financial Summary (Risk-Adjusted Estimates)
ROI | Payback Period (quarters) | Total Benefits (PV) | Total Costs (PV) | Net Present Value |
---|---|---|---|---|
169% | 20.0 | $7,518,757 | ($2,791,393) | $4,727,364 |
Cash Flows
Your Timeline's Cash Flow Analysis (Risk-Adjusted Estimates)
Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total costs | ($31,460) | ($311,827) | ($295,450) | ($279,072) | ($265,673) | ($270,713) | ($254,327) | ($239,581) | ($224,970) | ($219,333) | ($204,046) | ($188,994) | ($159,166) | ($2,944,612) | ($2,558,914) |
Total benefits | $0 | $95,305 | $185,821 | $271,551 | $353,365 | $430,826 | $504,371 | $574,435 | $641,017 | $704,117 | $764,172 | $821,181 | $870,356 | $6,216,516 | $5,101,002 |
Net benefits | ($31,460) | ($216,522) | ($109,628) | ($7,522) | $87,693 | $160,114 | $250,044 | $334,854 | $416,047 | $484,784 | $560,126 | $632,186 | $711,190 | $3,271,904 | $2,542,088 |
ROI | 99% | ||||||||||||||
Payback period (quarters) | 22.0 | ||||||||||||||
Payback period (quarters) | 22 quarters | ||||||||||||||
$0K | $95K | $186K | $272K | $353K | $431K | $504K | $574K | $641K | $704K | $764K | $821K | $870K | |||
$31K | $312K | $295K | $279K | $266K | $271K | $254K | $240K | $225K | $219K | $204K | $189K | $159K | |||
Cumulative total costs | $31,460 | $343,287 | $638,736 | $917,809 | $1,183,481 | $1,454,194 | $1,708,521 | $1,948,102 | $2,173,072 | $2,392,405 | $2,596,451 | $2,785,446 | $2,944,612 | ||
Cumulative total benefits | $0 | $95,305 | $281,126 | $552,677 | $906,042 | $1,336,868 | $1,841,239 | $2,415,674 | $3,056,691 | $3,760,808 | $4,524,980 | $5,346,160 | $6,216,516 | ||
Cumulative net benefits | ($31,460) | ($247,982) | ($357,611) | ($365,132) | ($277,440) | ($117,326) | $132,718 | $467,571 | $883,618 | $1,368,402 | $1,928,528 | $2,560,715 | $3,271,904 | ($365,132) | |
Cumulative total benefits PV | $0K | $87K | $240K | $444K | $686K | $953K | $1.2M | $1.5M | $1.8M | $2.1M | $2.4M | $2.7M | $3.0M | ||
Cumulative total costs PV | $31K | $315K | $559K | $769K | $950K | $1.1M | $1.3M | $1.4M | $1.5M | $1.6M | $1.7M | $1.7M | $1.8M | ||
Payback period (interim calculations) | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 21.9 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 21.9 | 22.0 |
Twelve-q Risk-Adjusted Financial Summary
$3.3M
$2.5M
Expedited Timeline's Cash Flow Analysis (Risk-Adjusted Estimates)
Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total costs | ($31,460) | ($870,146) | ($807,614) | ($715,305) | ($527,710) | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | ($2,952,235) | ($2,791,393) |
Total benefits | $0 | $239,876 | $463,015 | $661,703 | $811,370 | $820,208 | $828,599 | $836,592 | $844,189 | $851,388 | $858,240 | $864,745 | $870,356 | $8,950,281 | $7,518,757 |
Net benefits | ($31,460) | ($630,270) | ($344,599) | ($53,602) | $283,660 | $820,208 | $828,599 | $836,592 | $844,189 | $851,388 | $858,240 | $864,745 | $870,356 | $5,998,046 | $4,727,364 |
ROI | 169% | ||||||||||||||
Payback period (quarters) | 20.0 | ||||||||||||||
Payback period (quarters) | 20 quarters | ||||||||||||||
$0K | $240K | $463K | $662K | $811K | $820K | $829K | $837K | $844K | $851K | $858K | $865K | $870K | |||
$31K | $870K | $808K | $715K | $528K | -$0K | -$0K | -$0K | -$0K | -$0K | -$0K | -$0K | -$0K | |||
Cumulative total costs | $31,460 | $901,606 | $1,709,220 | $2,424,525 | $2,952,235 | $2,952,235 | $2,952,235 | $2,952,235 | $2,952,235 | $2,952,235 | $2,952,235 | $2,952,235 | $2,952,235 | ||
Cumulative total benefits | $0 | $239,876 | $702,891 | $1,364,594 | $2,175,964 | $2,996,172 | $3,824,771 | $4,661,363 | $5,505,552 | $6,356,940 | $7,215,180 | $8,079,926 | $8,950,281 | ||
Cumulative net benefits | ($31,460) | ($661,730) | ($1,006,329) | ($1,059,930) | ($776,271) | $43,937 | $872,535 | $1,709,128 | $2,553,317 | $3,404,705 | $4,262,945 | $5,127,691 | $5,998,046 | ($1,059,930) | |
Cumulative total benefits PV | $0K | $218K | $601K | $1.1M | $1.7M | $2.2M | $2.6M | $3.1M | $3.5M | $3.8M | $4.1M | $4.4M | $4.7M | ||
Cumulative total costs PV | $31K | $823K | $1.5M | $2.0M | $2.4M | $2.4M | $2.4M | $2.4M | $2.4M | $2.4M | $2.4M | $2.4M | $2.4M | ||
Payback period (interim calculations) | 0.0 | 0.0 | 0.0 | 0.0 | 19.8 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 19.8 | 20.0 |
Twelve-q Risk-Adjusted Financial Summary
$6.0M
$4.7M
Benefits
Total Benefits (Your Timeline)
Ref. | Benefit | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
AAtr | End-User Productivity (Your Timeline) | $0 | $64,859 | $126,459 | $184,802 | $240,479 | $293,195 | $343,245 | $390,927 | $436,238 | $479,181 | $520,051 | $558,847 | $592,313 | $4,230,593 | $3,471,441 |
BAtr | IT Productivity (Your Timeline) | $0 | $13,890 | $27,081 | $39,575 | $51,499 | $62,788 | $73,506 | $83,716 | $93,420 | $102,615 | $111,368 | $119,677 | $126,843 | $905,977 | $743,405 |
CAtr | IT Cost Savings (Your Timeline) | $0 | $14,783 | $28,823 | $42,120 | $54,810 | $66,825 | $78,233 | $89,100 | $99,428 | $109,215 | $118,530 | $127,373 | $135,000 | $964,238 | $791,211 |
DAtr | Enhanced Security Profile (Your Timeline) | $0 | $1,774 | $3,459 | $5,054 | $6,577 | $8,019 | $9,388 | $10,692 | $11,931 | $13,106 | $14,224 | $15,285 | $16,200 | $115,709 | $94,945 |
Total benefits (risk-adjusted) | $0 | $95,305 | $185,821 | $271,551 | $353,365 | $430,826 | $504,371 | $574,435 | $641,017 | $704,117 | $764,172 | $821,181 | $870,356 | $6,216,516 | $5,101,002 |
$6.2M
$5.1M
Total Benefits (Expedited Timeline)
Ref. | Benefit | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ABtr | End-User Productivity (Expedited Timeline) | $0 | $175,917 | $339,395 | $484,511 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $6,330,636 | $5,328,728 |
BBtr | IT Productivity (Expedited Timeline) | $0 | $19,053 | $36,982 | $53,510 | $67,857 | $76,695 | $85,086 | $93,080 | $100,677 | $107,876 | $114,728 | $121,233 | $126,843 | $1,003,620 | $829,761 |
CBtr | IT Cost Savings (Expedited Timeline) | $0 | $40,095 | $77,355 | $110,430 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $1,442,880 | $1,214,525 |
DBtr | Enhanced Security Profile (Expedited Timeline) | $0 | $4,811 | $9,283 | $13,252 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $173,146 | $145,743 |
Total benefits (risk-adjusted) | $0 | $239,876 | $463,015 | $661,703 | $811,370 | $820,208 | $828,599 | $836,592 | $844,189 | $851,388 | $858,240 | $864,745 | $870,356 | $8,950,281 | $7,518,757 |
$9.0M
$7.5M
Organization Characteristics
This table shows basic information about your organization and serves as a reference table for other calculations. The numbers are directly populated by the Inputs.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
R1 | Employees | User input | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | ||
R2 | Estimated annual revenue | User input | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | $1,000,000,000 | ||
R3 | Devices using Windows 10 (initially) | User input | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
R4 | Percentage of devices using Windows 10 that are ineligible for Windows 11 | User input | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |||
R5 | Devices to be upgraded (initially) | R3*R4 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
#REF! | #REF! | #REF! |
Your Current Timeline To Upgrade All Devices
This table models your current timeline to upgrade all devices based on the data you provided in the Inputs. Following this timeline requires updating 167 devices per quarter on average.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
TA1 | Devices to be upgraded (initially) | R5 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
TA2 | Remaining devices to be upgraded | TA1-TA9PQ | 2,000 | 1,781 | 1,573 | 1,376 | 1,188 | 1,010 | 841 | 680 | 527 | 382 | 244 | 113 | |||
TA3 | Device upgrade cycle (years) | User input | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | |||
TA4 | Devices upgraded on-cycle (initially) | TA1*(1/TA3)/4 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | |||
TA5 | Incremental devices upgraded on-cycle | Min(TA4,TA2) | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 113 | |||
TA6 | Percentage of remaining devices upgraded off-cycle | User input | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | |||
TA7 | Incremental devices upgraded off-cycle | (TA2-TA5)*TA6 | 94 | 83 | 72 | 63 | 53 | 44 | 36 | 28 | 20 | 13 | 6 | 0 | |||
TA8 | Incremental devices upgraded (total) | TA5+TA7 | 219 | 208 | 197 | 188 | 178 | 169 | 161 | 153 | 145 | 138 | 131 | 113 | |||
TA9 | Devices using Windows 11 (cumulative) | TA9PQ+TA5+TA7 | 219 | 427 | 624 | 812 | 990 | 1,159 | 1,320 | 1,473 | 1,618 | 1,756 | 1,887 | 2,000 | |||
#REF! | #REF! | #REF! |
Potential Expedited Timeline To Upgrade All Devices By Windows 10 EOS
This table models a potential expedited timeline to upgrade all devices before Windows 10 EOS (October 14, 2025). Following this timeline requires updating 500 devices per quarter on average.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
TB1 | Devices to be upgraded (initially) | R5 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
TB2 | Remaining quarters of Windows 10 support | Microsoft | 4 | 3 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
TB3 | Remaining devices to be upgraded | TB1-TB8PQ | 2,000 | 1,406 | 854 | 364 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
TB4 | Devices upgraded on-cycle (initially) | TA4 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | |||
TB5 | Incremental devices upgraded on-cycle | Min(TB3,TB4) | 125 | 125 | 125 | 125 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
TB6 | Incremental devices upgraded off-cycle | (TB3-TB5)/TB2 | 469 | 427 | 365 | 239 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
TB7 | Incremental devices upgraded (total) | TB4+TB6 | 594 | 552 | 490 | 364 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
TB8 | Devices using Windows 11 (cumulative) | TB8PQ+TB5+TB6 | 594 | 1,146 | 1,636 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
#REF! | #REF! | #REF! |
End-User Productivity (Your Timeline)
The user interface (UI) and performance improvements in Windows 11 can improve employee productivity. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
AA1 | Employees with devices using Windows 11 | TA9/(R5/R1) | 219 | 427 | 624 | 812 | 990 | 1,159 | 1,320 | 1,473 | 1,618 | 1,756 | 1,887 | 2,000 | |||
AA2 | Percentage of employee time spent on activities improved with Windows 11 | TEI case studies | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | |||
AA3 | Reduction in activity time with Windows 11 | TEI case studies | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | |||
AA4 | Average employee salary (fully burdened) | User input | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | |||
AA5 | Productivity recapture | TEI standard | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | |||
AAt | End-user productivity (your timeline) | AA1*AA2*AA3*AA4*AA5 | $0 | $72,065 | $140,510 | $205,335 | $267,199 | $325,772 | $381,383 | $434,363 | $484,709 | $532,423 | $577,834 | $620,941 | $658,125 | $4,700,659 | $3,857,157 |
Risk adjustment | 10% | ||||||||||||||||
AAtr | End-user productivity (your timeline) (risk-adjusted) | $0 | $64,859 | $126,459 | $184,802 | $240,479 | $293,195 | $343,245 | $390,927 | $436,238 | $479,181 | $520,051 | $558,847 | $592,313 | $4,230,593 | $3,471,441 | |
AAtr | 12-quarter total | $4,230,593 | |||||||||||||||
AAtr | 12-quarter present value | $3,471,441 | |||||||||||||||
$3.5M | $4.2M | $3.5 million |
End-User Productivity (Expedited Timeline)
The user interface (UI) and performance improvements in Windows 11 can improve employee productivity. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
AB1 | Employees with devices using Windows 11 | TB8/(R5/R1) | 594 | 1,146 | 1,636 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
AB2 | Percentage of employee time spent on activities improved with Windows 11 | TEI case studies | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | |||
AB3 | Reduction in activity time with Windows 11 | TEI case studies | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | |||
AB4 | Average employee salary (fully burdened) | User input | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | $87,750 | |||
AB5 | Productivity recapture | TEI standard | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | |||
ABt | End-user productivity (expedited timeline) | AB1*AB2*AB3*AB4*AB5 | $0 | $195,463 | $377,106 | $538,346 | $658,125 | $658,125 | $658,125 | $658,125 | $658,125 | $658,125 | $658,125 | $658,125 | $658,125 | $7,034,040 | $5,920,809 |
Risk adjustment | 10% | ||||||||||||||||
ABtr | End-user productivity (expedited timeline) (risk-adjusted) | $0 | $175,917 | $339,395 | $484,511 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $592,313 | $6,330,636 | $5,328,728 | |
ABtr | 12-quarter total | $6,330,636 | |||||||||||||||
ABtr | 12-quarter present value | $5,328,728 | |||||||||||||||
$5.3M | $6.3M | $5.3 million |
IT Productivity (Your Timeline)
IT employees can manage and support Windows 11 devices more efficiently than they can Windows 10 devices. IT may find it faster and easier to configure and secure Windows 11 devices, and UI and performance improvements may reduce the number of OS-related help desk tickets IT receives. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
BA1 | Employees with devices using Windows 11 | AA1 | 219 | 427 | 624 | 812 | 990 | 1,159 | 1,320 | 1,473 | 1,618 | 1,756 | 1,887 | 2,000 | |||
BA2 | OS-related help desk tickets per employee before Windows 11 | TEI case studies | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||
BA3 | Reduction in OS-related help desk tickets per employee after Windows 11 | TEI case studies | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | |||
BA4 | Average cost per help desk ticket | Forrester research | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | |||
BA5 | Subtotal: Reduction in OS-related help desk tickets | BA1*BA2*(100%-BA3)*BA4 | $3,351 | $6,533 | $9,547 | $12,424 | $15,147 | $17,733 | $20,196 | $22,537 | $24,755 | $26,867 | $28,871 | $30,600 | |||
BA6 | Devices using Windows 11 (cumulative) | TA9 | 219 | 427 | 624 | 812 | 990 | 1,159 | 1,320 | 1,473 | 1,618 | 1,756 | 1,887 | 2,000 | |||
BA7 | IT administration time per device before Windows 11 (hours) | TEI case studies | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||
BA8 | Reduction in IT administration time per device after Windows 11 | TEI case studies | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | |||
BA9 | Average IT admin salary (fully burdened) | User input | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | |||
BA10 | Subtotal: Reduction in device admin time | BA6*BA7*(100%-BA8)*BA9/2,080 | $12,082 | $23,557 | $34,425 | $44,797 | $54,617 | $63,940 | $72,822 | $81,263 | $89,262 | $96,875 | $104,103 | $110,337 | |||
BAt | IT productivity (your timeline) | BA5+BA10 | $0 | $15,433 | $30,090 | $43,972 | $57,221 | $69,764 | $81,673 | $93,018 | $103,800 | $114,017 | $123,742 | $132,974 | $140,937 | $1,006,641 | $826,006 |
Risk adjustment | 10% | ||||||||||||||||
BAtr | IT productivity (your timeline) (risk-adjusted) | $0 | $13,890 | $27,081 | $39,575 | $51,499 | $62,788 | $73,506 | $83,716 | $93,420 | $102,615 | $111,368 | $119,677 | $126,843 | $905,977 | $743,405 | |
BAtr | 12-quarter total | $905,977 | |||||||||||||||
BAtr | 12-quarter present value | $743,405 | |||||||||||||||
$743K | $906K | $743,405 |
IT Productivity (Expedited Timeline)
IT employees can manage and support Windows 11 devices more efficiently than they can Windows 10 devices. IT may find it faster and easier to configure and secure Windows 11 devices, and UI and performance improvements may reduce the number of OS-related help desk tickets IT receives. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
BB1 | Employees with devices using Windows 11 | AB1 | 594 | 1,146 | 1,636 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
BB2 | OS-related help desk tickets per employee before Windows 11 | TEI case studies | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||
BB3 | Reduction in OS-related help desk tickets per employee after Windows 11 | TEI case studies | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | 15% | |||
BB4 | Average cost per help desk ticket | Forrester research | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | $6 | |||
BB5 | Subtotal: Reduction in OS-related help desk tickets | BB1*BB2*(100%-BB3)*BB4 | $9,088 | $17,534 | $25,031 | $30,600 | $30,600 | $30,600 | $30,600 | $30,600 | $30,600 | $30,600 | $30,600 | $30,600 | |||
BB6 | Devices using Windows 11 (cumulative) | TB8 | 594 | 1,146 | 1,636 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
BB7 | IT administration time per device before Windows 11 (hours) | TEI case studies | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||
BB8 | Reduction in IT administration time per device after Windows 11 | TEI case studies | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | |||
BB9 | Average IT admin salary (fully burdened) | User input | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | $114,750 | |||
BB10 | Subtotal: Reduction in device admin time | BB6*BB7*(100%-BB8)*BB9/2,080 | $12,082 | $23,557 | $34,425 | $44,797 | $54,617 | $63,940 | $72,822 | $81,263 | $89,262 | $96,875 | $104,103 | $110,337 | |||
BBt | IT productivity (expedited timeline) | BB5+BB10 | $0 | $21,170 | $41,091 | $59,456 | $75,397 | $85,217 | $94,540 | $103,422 | $111,863 | $119,862 | $127,475 | $134,703 | $140,937 | $1,115,133 | $921,957 |
Risk adjustment | 10% | ||||||||||||||||
BBtr | IT productivity (expedited timeline) (risk-adjusted) | $0 | $19,053 | $36,982 | $53,510 | $67,857 | $76,695 | $85,086 | $93,080 | $100,677 | $107,876 | $114,728 | $121,233 | $126,843 | $1,003,620 | $829,761 | |
BBtr | 12-quarter total | $1,003,620 | |||||||||||||||
BBtr | 12-quarter present value | $829,761 | |||||||||||||||
$830K | $1.0M | $829,761 |
IT Cost Savings (Your Timeline)
For their Windows 10 devices, organizations may license additional software to supplement the operating system's productivity and security capabilities. However, the enhancements that Windows 11 can provide to end-user productivity and cybersecurity can reduce the need for organizations to rely on this third-party software. With Windows 11, organizations may be able to reduce their spending on third-party software — with the savings benefiting their IT budgets. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
CA1 | Total annual spending on productivity and security software | User input | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | |||
CA2 | Licensing costs for productivity and security software per device before Windows 11 | CA1/R3 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | |||
CA3 | Reduction in licensing costs for productivity and security software per device after Windows 11 | TEI case studies | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | |||
CA4 | Devices using Windows 11 (cumulative) | TA9 | 219 | 427 | 624 | 812 | 990 | 1,159 | 1,320 | 1,473 | 1,618 | 1,756 | 1,887 | 2,000 | |||
CAt | IT cost savings (your timeline) | CA2*CA3*CA4 | $0 | $16,425 | $32,025 | $46,800 | $60,900 | $74,250 | $86,925 | $99,000 | $110,475 | $121,350 | $131,700 | $141,525 | $150,000 | $1,071,375 | $879,124 |
Risk adjustment | 10% | ||||||||||||||||
CAtr | IT cost savings (your timeline) (risk-adjusted) | $0 | $14,783 | $28,823 | $42,120 | $54,810 | $66,825 | $78,233 | $89,100 | $99,428 | $109,215 | $118,530 | $127,373 | $135,000 | $964,238 | $791,211 | |
CAtr | 12-quarter total | $964,238 | |||||||||||||||
CAtr | 12-quarter present value | $791,211 | |||||||||||||||
$791K | $964K | $791,211 |
IT Cost Savings (Expedited Timeline)
For their Windows 10 devices, organizations may license additional software to supplement the operating system's productivity and security capabilities. However, the enhancements that Windows 11 can provide to end-user productivity and cybersecurity can reduce the need for organizations to rely on this third-party software. With Windows 11, organizations may be able to reduce their spending on third-party software — with the savings benefiting their IT budgets. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
CB1 | Total annual spending on productivity and security software | User input | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | $3,000,000 | |||
CB2 | Licensing costs for productivity and security software per device before Windows 11 | CB1/R5 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | $1,500 | |||
CB3 | Reduction in licensing costs for productivity and security software per device after Windows 11 | TEI case studies | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | 5% | |||
CB4 | Devices using Windows 11 (cumulative) | TB8 | 594 | 1,146 | 1,636 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
CBt | IT cost savings (expedited timeline) | CB2*CB3*CB4 | $0 | $44,550 | $85,950 | $122,700 | $150,000 | $150,000 | $150,000 | $150,000 | $150,000 | $150,000 | $150,000 | $150,000 | $150,000 | $1,603,200 | $1,349,472 |
Risk adjustment | 10% | ||||||||||||||||
CBtr | IT cost savings (expedited timeline) (risk-adjusted) | $0 | $40,095 | $77,355 | $110,430 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $135,000 | $1,442,880 | $1,214,525 | |
CBtr | 12-quarter total | $1,442,880 | |||||||||||||||
CBtr | 12-quarter present value | $1,214,525 | |||||||||||||||
$1.2M | $1.4M | $1.2 million |
Enhanced Security Profile (Your Timeline)
The enhanced security features in Windows 11 and supported devices can significantly reduce the risk of a cybersecurity incident or breach. This benefit is calculated using Forrester's cybersecurity research. The annual probability and cost of a breach are both estimated based on your organization's annual revenue. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
DA1 | Probability of at least one breach during the year | Forrester research | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | |||
DA2 | Average cumulative cost of breaches during the year | Forrester research | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | |||
DA3 | Percentage of breaches attributable to external attacks and to lost or stolen devices | Forrester research | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | |||
DA4 | Risk exposure per quarter potentially addressable with Windows 11 | DA1*DA2*DA3/4 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | |||
DA5 | Devices to be upgraded (initially) | R5 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
DA6 | Exposure per device before Windows 11 | DA4/DA5 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | |||
DA7 | Reduction in exposure per device after Windows 11 | TEI case studies | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | |||
DA8 | Devices using Windows 11 (cumulative) | TA9 | 219 | 427 | 624 | 812 | 990 | 1,159 | 1,320 | 1,473 | 1,618 | 1,756 | 1,887 | 2,000 | |||
DAt | Enhanced security profile (your timeline) | DA6*DA7*DA8 | $0 | $1,971 | $3,843 | $5,616 | $7,308 | $8,910 | $10,431 | $11,880 | $13,257 | $14,562 | $15,804 | $16,983 | $18,000 | $128,565 | $105,495 |
Risk adjustment | 10% | ||||||||||||||||
DAtr | Enhanced security profile (your timeline) (risk-adjusted) | $0 | $1,774 | $3,459 | $5,054 | $6,577 | $8,019 | $9,388 | $10,692 | $11,931 | $13,106 | $14,224 | $15,285 | $16,200 | $115,709 | $94,945 | |
DAtr | 12-quarter total | $115,709 | |||||||||||||||
DAtr | 12-quarter present value | $94,945 | |||||||||||||||
$95K | $116K | $94,945 |
Enhanced Security Profile (Expedited Timeline)
The enhanced security features in Windows 11 and supported devices can significantly reduce the risk of a cybersecurity incident or breach. This benefit is calculated using Forrester's cybersecurity research. The annual probability and cost of a breach are both estimated based on your organization's annual revenue. This table estimates the potential benefit to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
DB1 | Expected security breaches risking exposure or loss of data | Forrester research | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | 81% | |||
DB2 | Average cumulative cost of breaches during the year | Forrester research | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | $3,574,000 | |||
DB3 | Percentage of breaches attributable to external attacks and to lost or stolen devices | Forrester research | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | 59.3% | |||
DB4 | Risk exposure per quarter potentially addressable with Windows 11 | DA1*DA2*DA3/4 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | $429,175 | |||
DB5 | Devices to be upgraded (initially) | R5 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
DB6 | Exposure per device before Windows 11 | DB4/DB5 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | $215 | |||
DB7 | Reduction in exposure per device after Windows 11 | TEI case studies | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | 4% | |||
DB8 | Devices using Windows 11 (cumulative) | TB8 | 594 | 1,146 | 1,636 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 | |||
DBt | Enhanced security profile (expedited timeline) | DB6*DB7*DB8 | $0 | $5,346 | $10,314 | $14,724 | $18,000 | $18,000 | $18,000 | $18,000 | $18,000 | $18,000 | $18,000 | $18,000 | $18,000 | $192,384 | $161,937 |
Risk adjustment | 10% | ||||||||||||||||
DBtr | Enhanced security profile (expedited timeline) (risk-adjusted) | $0 | $4,811 | $9,283 | $13,252 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $16,200 | $173,146 | $145,743 | |
DBtr | 12-quarter total | $173,146 | |||||||||||||||
DBtr | 12-quarter present value | $145,743 | |||||||||||||||
$146K | $173K | $145,743 |
Costs
Total Costs (Your Timeline)
Ref. | Cost | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
EAtr | Device Upgrades (Your Timeline) | $0 | $301,125 | $286,000 | $270,875 | $258,500 | $244,750 | $232,375 | $221,375 | $210,375 | $199,375 | $189,750 | $180,125 | $155,375 | $2,750,000 | $2,388,010 |
FAtr | Windows 10 Extended Security Updates (Your Timeline) | $0 | $0 | $0 | $0 | $0 | $19,929 | $16,943 | $14,108 | $11,407 | $17,681 | $12,816 | $8,186 | $3,791 | $104,861 | $86,682 |
Gtr | Initial IT Planning Effort | $31,460 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $31,460 | $31,460 |
HAtr | Incremental IT Effort To Upgrade Devices (Your Timeline) | $0 | $8,531 | $7,532 | $6,534 | $5,717 | $4,810 | $3,993 | $3,267 | $2,541 | $1,815 | $1,180 | $545 | $0 | $46,464 | $42,057 |
IAtr | Incremental End-User Downtime Accompanying Device Upgrades (Your Timeline) | $0 | $2,171 | $1,917 | $1,663 | $1,455 | $1,224 | $1,016 | $832 | $647 | $462 | $300 | $139 | $0 | $11,827 | $10,705 |
Total costs (risk-adjusted) | $31,460 | $311,827 | $295,450 | $279,072 | $265,673 | $270,713 | $254,327 | $239,581 | $224,970 | $219,333 | $204,046 | $188,994 | $159,166 | $2,944,612 | $2,558,914 |
$2.9M
$2.6M
Total Costs (Expedited Timeline)
Ref. | Cost | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
EBtr | Device Upgrades (Expedited Timeline) | $0 | $816,750 | $759,000 | $673,750 | $500,500 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $2,750,000 | $2,598,329 |
FBtr | Windows 10 Extended Security Updates (Expedited Timeline) | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 |
Gtr | Initial IT Planning Effort | $31,460 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $31,460 | $31,460 |
HBtr | Incremental IT Effort To Upgrade Devices (Expedited Timeline) | $0 | $42,562 | $38,750 | $33,124 | $21,689 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $136,125 | $128,815 |
IBtr | Incremental End-User Downtime Accompanying Device Upgrades (Expedited Timeline) | $0 | $10,834 | $9,864 | $8,432 | $5,521 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $34,650 | $32,789 |
Total costs (risk-adjusted) | $31,460 | $870,146 | $807,614 | $715,305 | $527,710 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $2,952,235 | $2,791,393 |
$3.0M
$2.8M
Device Upgrades (Your Timeline)
Devices that do not meet the minimum hardware requirements for Windows 11 must be upgraded (either replaced with new devices or upgraded part by part). Devices that support Windows 11 are often newer and may have more advanced hardware. As such, device upgrades can be a substantial cost of migrating to Windows 11. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
EA1 | Average cost of a device upgraded for Windows 11 | User input | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | ||
EA2 | Incremental devices upgraded on-cycle | TA5 | 0 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 113 | ||
EA3 | Subtotal: On-cycle device upgrades | EA1*EA2 | $0 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $156,250 | $141,250 | ||
EA4 | Incremental devices upgraded off-cycle | TA7 | 0 | 94 | 83 | 72 | 63 | 53 | 44 | 36 | 28 | 20 | 13 | 6 | 0 | ||
EA5 | Subtotal: Off-cycle device upgrades | EA1*EA4 | $0 | $117,500 | $103,750 | $90,000 | $78,750 | $66,250 | $55,000 | $45,000 | $35,000 | $25,000 | $16,250 | $7,500 | $0 | ||
EAt | Device upgrades (your timeline) | EA3+EA5 | $0 | $273,750 | $260,000 | $246,250 | $235,000 | $222,500 | $211,250 | $201,250 | $191,250 | $181,250 | $172,500 | $163,750 | $141,250 | $2,500,000 | $2,170,918 |
Risk adjustment | 10% | ||||||||||||||||
EAtr | Device upgrades (your timeline) (risk-adjusted) | $0 | $301,125 | $286,000 | $270,875 | $258,500 | $244,750 | $232,375 | $221,375 | $210,375 | $199,375 | $189,750 | $180,125 | $155,375 | $2,750,000 | $2,388,010 | |
EAtr | 12-quarter total | $2,750,000 | |||||||||||||||
EAtr | 12-quarter present value | $2,388,010 | |||||||||||||||
$2.4M | $2.8M | $2.4 million |
Device Upgrades (Expedited Timeline)
Devices that do not meet the minimum hardware requirements for Windows 11 must be upgraded (either replaced with new devices or upgraded part by part). Devices that support Windows 11 are often newer and may have more advanced hardware. As such, device upgrades can be a substantial cost of migrating to Windows 11. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
EB1 | Average cost of a device upgraded for Windows 11 | User input | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | $1,250 | ||
EB2 | Incremental devices upgraded on-cycle | TB5 | 0 | 125 | 125 | 125 | 125 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
EB3 | Subtotal: On-cycle device upgrades | EB1*EB2 | $0 | $156,250 | $156,250 | $156,250 | $156,250 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | ||
EB4 | Incremental devices upgraded off-cycle | TB6 | 0 | 469 | 427 | 365 | 239 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
EB5 | Subtotal: Off-cycle device upgrades | EB1*EB4 | $0 | $586,250 | $533,750 | $456,250 | $298,750 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | ||
EBt | Device upgrades (expedited timeline) | EB3+EB5 | $0 | $742,500 | $690,000 | $612,500 | $455,000 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $2,500,000 | $2,362,117 |
Risk adjustment | 10% | ||||||||||||||||
EBtr | Device upgrades (expedited timeline) (risk-adjusted) | $0 | $816,750 | $759,000 | $673,750 | $500,500 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $2,750,000 | $2,598,329 | |
EBtr | 12-quarter total | $2,750,000 | |||||||||||||||
EBtr | 12-quarter present value | $2,598,329 | |||||||||||||||
$2.6M | $2.8M | $2.6 million |
Windows 10 Extended Security Updates (Your Timeline)
Any devices not upgraded by the Windows 10 EOS date can incur costs for extended security updates (ESUs). These security patches provide a temporary way to secure devices until they can be upgraded to Windows 11. ESU pricing can vary; for more details, contact Microsoft. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
FA1 | Remaining devices to be upgraded | TA2 | 0 | 2,000 | 1,781 | 1,573 | 1,376 | 1,188 | 1,010 | 841 | 680 | 527 | 382 | 244 | 113 | ||
FA2 | Licensing cost per device for Windows 10 ESUs | Microsoft | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $15.25 | $15.25 | $15.25 | $15.25 | $30.50 | $30.50 | $30.50 | $30.50 | ||
FAt | Windows 10 extended security updates (your timeline) | FA1*FA2 | $0 | $0 | $0 | $0 | $0 | $18,117 | $15,403 | $12,825 | $10,370 | $16,074 | $11,651 | $7,442 | $3,447 | $95,328 | $78,802 |
Risk adjustment | 10% | ||||||||||||||||
FAtr | Windows 10 extended security updates (your timeline) (risk-adjusted) | $0 | $0 | $0 | $0 | $0 | $19,929 | $16,943 | $14,108 | $11,407 | $17,681 | $12,816 | $8,186 | $3,791 | $104,861 | $86,682 | |
FAtr | 12-quarter total | $104,861 | |||||||||||||||
FAtr | 12-quarter present value | $86,682 | |||||||||||||||
$87K | $105K | $86,682 |
Windows 10 Extended Security Updates (Expedited Timeline)
Any devices not upgraded by the Windows 10 EOS date can incur costs for extended security updates (ESUs). These security patches provide a temporary way to secure devices until they can be upgraded to Windows 11. ESU pricing can vary; for more details, contact Microsoft. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
FB1 | Remaining devices to be upgraded | TB3 | 0 | 2,000 | 1,406 | 854 | 364 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
FB2 | Licensing cost per device for Windows 10 ESUs | Microsoft | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $15.25 | $15.25 | $15.25 | $15.25 | $30.50 | $30.50 | $30.50 | $30.50 | ||
FBt | Windows 10 extended security updates (expedited timeline) | FB1*FB2 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 |
Risk adjustment | 10% | ||||||||||||||||
FBtr | Windows 10 extended security updates (expedited timeline) (risk-adjusted) | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | |
FBtr | 12-quarter total | $0 | |||||||||||||||
FBtr | 12-quarter present value | $0 | |||||||||||||||
$0K | $0K | $0 |
Initial IT Planning Effort
IT may spend time preparing to migrate your organization's devices to Windows 11. This cost is calculated based on the number of devices to upgrade, and it is the same whether you upgrade all devices on your current timeline or before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
G1 | Total IT planning time (hours) | TEI case studies | 520 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
Gt | Initial IT planning effort | G1*(BA9/2,080) | $28,600 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $28,600 | $28,600 |
Risk adjustment | 10% | ||||||||||||||||
Gtr | Initial IT planning effort (risk-adjusted) | $31,460 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $31,460 | $31,460 | |
Gtr | 12-quarter total | $31,460 | |||||||||||||||
Gtr | 12-quarter present value | $31,460 | |||||||||||||||
$32K | $32K | $31,460 |
Incremental IT Effort To Upgrade Devices (Your Timeline)
In addition to planning for the Windows 11 migration, IT may need to prepare (e.g., configure, etc.) each upgraded device for its end user. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
HA1 | Average IT time to deploy a new device/device upgrade (per device) (hours) | TEI case studies | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | ||
HA2 | Incremental devices upgraded off-cycle | TA7 | 0 | 94 | 83 | 72 | 63 | 53 | 44 | 36 | 28 | 20 | 13 | 6 | 0 | ||
HA3 | Incremental IT time to upgrade devices (hours) | HA1*HA2 | 0 | 141 | 125 | 108 | 95 | 80 | 66 | 54 | 42 | 30 | 20 | 9 | 0 | ||
HAt | Incremental IT effort to upgrade devices (your timeline) | HA3*(BA9/2,080) | $0 | $7,755 | $6,848 | $5,940 | $5,198 | $4,373 | $3,630 | $2,970 | $2,310 | $1,650 | $1,073 | $495 | $0 | $42,240 | $38,234 |
Risk adjustment | 10% | ||||||||||||||||
HAtr | Incremental IT effort to upgrade devices (your timeline) (risk-adjusted) | $0 | $8,531 | $7,532 | $6,534 | $5,717 | $4,810 | $3,993 | $3,267 | $2,541 | $1,815 | $1,180 | $545 | $0 | $46,464 | $42,057 | |
HAtr | 12-quarter total | $46,464 | |||||||||||||||
HAtr | 12-quarter present value | $42,057 | |||||||||||||||
$42K | $47K | $42,057 |
Incremental IT Effort To Upgrade Devices (Expedited Timeline)
In addition to planning for the Windows 11 migration, IT may need to prepare (e.g., configure, etc.) each upgraded device for its end user. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
HB1 | Average IT time to deploy a new device/device upgrade (per device) (hours) | TEI case studies | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | 1.5 | ||
HB2 | Incremental devices upgraded off-cycle | TB6 | 0 | 469 | 427 | 365 | 239 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
HB3 | Incremental IT time to upgrade devices (hours) | HB1*HB2 | 0 | 704 | 641 | 548 | 359 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
HBt | Incremental IT effort to upgrade devices (expedited timeline) | HB3*(BB2/2,080) | $0 | $38,693 | $35,228 | $30,113 | $19,718 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $123,750 | $117,104 |
Risk adjustment | 10% | ||||||||||||||||
HBtr | Incremental IT effort to upgrade devices (expedited timeline) (risk-adjusted) | $0 | $42,562 | $38,750 | $33,124 | $21,689 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $136,125 | $128,815 | |
HBtr | 12-quarter total | $136,125 | |||||||||||||||
HBtr | 12-quarter present value | $128,815 | |||||||||||||||
$129K | $136K | $128,815 |
Incremental End-User Downtime Accompanying Device Upgrades (Your Timeline)
When they receive their upgraded devices, end users may lose some work time as their new devices are set up, as they learn the new UI, etc. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices on your current timeline.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
IA1 | Average end-user downtime per new device/device upgrade (hours) | TEI case studies | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | ||
IA2 | Incremental devices upgraded off-cycle | TA7 | 0 | 94 | 83 | 72 | 63 | 53 | 44 | 36 | 28 | 20 | 13 | 6 | 0 | ||
IA3 | Incremental end-user downtime accompany device upgrades (hours) | IA1*IA2 | 0 | 47 | 42 | 36 | 32 | 27 | 22 | 18 | 14 | 10 | 7 | 3 | 0 | ||
IAt | Incremental end-user downtime accompanying device upgrades (your timeline) | IA3*(AA4/2,080) | $0 | $1,974 | $1,743 | $1,512 | $1,323 | $1,113 | $924 | $756 | $588 | $420 | $273 | $126 | $0 | $10,752 | $9,732 |
Risk adjustment | 10% | ||||||||||||||||
IAtr | Incremental end-user downtime accompanying device upgrades (your timeline) (risk-adjusted) | $0 | $2,171 | $1,917 | $1,663 | $1,455 | $1,224 | $1,016 | $832 | $647 | $462 | $300 | $139 | $0 | $11,827 | $10,705 | |
IAtr | 12-quarter total | $11,827 | |||||||||||||||
IAtr | 12-quarter present value | $10,705 | |||||||||||||||
$11K | $12K | $10,705 |
Incremental End-User Downtime Accompanying Device Upgrades (Expedited Timeline)
When they receive their upgraded devices, end users may lose some work time as their new devices are set up, as they learn the new UI, etc. This table estimates the potential cost to your organization (three-year, risk-adjusted total present value) if you upgrade all devices before Windows 10 EOS.
Click to show/hide calculation details.
Ref. | Metric | Source | Initial | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Q11 | Q12 | Total | Present Value |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
IB1 | Average end-user downtime per new device/device upgrade (hours) | TEI case studies | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | 0.5 | ||
IB2 | Incremental devices upgraded off-cycle | TB6 | 0 | 469 | 427 | 365 | 239 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
IB3 | Incremental end-user downtime accompany device upgrades (hours) | IB1*IB2 | 0 | 235 | 214 | 183 | 120 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
IBt | Incremental end-user downtime accompanying device upgrades (expedited timeline) | IB3*(AB2/2,080) | $0 | $9,849 | $8,967 | $7,665 | $5,019 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $31,500 | $29,808 |
Risk adjustment | 10% | ||||||||||||||||
IBtr | Incremental end-user downtime accompanying device upgrades (expedited timeline) (risk-adjusted) | $0 | $10,834 | $9,864 | $8,432 | $5,521 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $0 | $34,650 | $32,789 | |
IBtr | 12-quarter total | $34,650 | |||||||||||||||
IBtr | 12-quarter present value | $32,789 | |||||||||||||||
$33K | $35K | $32,789 |
Methodology
Background
This tool is based on the Forrester Consulting studies titled: New Technology: The Projected Total Economic Impact™ Of Windows 11, July 2022; The Total Economic Impact™ Of Windows 11 Pro Devices, December 2022; and The Total Economic Impact™ Of Windows 11 Enterprise, February 2024. By working with representatives of organizations using Microsoft Windows 11, Forrester identified and quantified key benefits of investing in upgrading to Windows 11, including:
- An enhanced security profile.
- End-user productivity.
- IT cost savings.
- IT productivity.
Default input values are based on data from the case studies.
The following representatives from organizations using Microsoft Windows 11 were interviewed for the case study "New Technology: The Projected Total Economic Impact™ Of Windows 11," July 2022.
Role | Industry | Region | Total Employees |
---|---|---|---|
CIO | Investment management | Global | 750 |
CIO | E-commerce | US | 5,000 |
• Head of IT • Security operations (SecOps) manager • Technical lead |
Insurance | Global | 750 |
CISO | IT services | Global | 3,200 |
Sr. director of IT architecture | Financial trading | Global | 4,000 |
CIO | Investment management | US | 900 |
The following representatives from organizations using Microsoft Windows 11 were interviewed for the case study "The Total Economic Impact™ Of Windows 11 Pro Devices," December 2022.
Role | Industry | Region | Total Employees |
---|---|---|---|
Chief technology leader | Technology | HQ in North America, global operations | 170,000+ |
Chief information security officer | IT services | HQ in North America, global operations | 5,500+ |
Director of corporate IT operations | Manufacturing | HQ in North America, global operations | 45,000+ |
Head of information systems department | Manufacturing | HQ in Asia Pacific | 2,000+ |
Chief technology officer | Manufacturing | HQ in North America, global operations | 60,000+ |
The following representatives from organizations using Microsoft Windows 11 were interviewed for the case study "The Total Economic Impact™ Of Windows 11 Enterprise," February 2024.
Role | Industry | Region | Targeted Devices |
---|---|---|---|
• Deputy CIO • Systems administrator |
Government | • US HQ • Regional operations |
2,000 |
Solutions architect | Engineering services | • Sweden HQ • Global operations |
30,000 |
Global head of end-user services | Consumer goods | • UK HQ • Global operations |
30,000 |
Head of workplace design | Manufacturing | • Germany HQ • Regional operations |
20,000 |
IT manager | Mining | • Australia HQ • Global operations |
8,500 |
Senior engineering manager of modern workplace | Supply chain | • Denmark HQ • Global operations |
30,000 |
Tool Methodology
Forrester used the following methodology to develop this tool:
- Forrester gathered data from existing Forrester research relative to Microsoft Windows 11 and the market in general.
- Forrester interviewed Microsoft marketing and strategy personnel to fully understand the value proposition of Microsoft Windows 11.
- Forrester interviewed representatives from organizations using Microsoft Windows 11 as the basis for the data in this model.
- Forrester constructed a financial model.
- Forrester constructed this calculator based on the models in the associated studies and in accordance with Forrester and TEI standards. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
Disclaimer
Microsoft commissioned Forrester Consulting to develop this business case model in October 2024 using its proprietary Total Economic Impact™ methodology. The intent is for Microsoft to guide prospects through the questionnaire in order to solicit inputs specific to their business. Microsoft is not permitted to change the calculations or equations. Forrester believes that this analysis is representative of what companies may achieve based on the inputs provided and any assumptions made. Forrester does not endorse Microsoft or its offerings.
Although great care has been taken to ensure the accuracy and completeness of this model, Microsoft and Forrester Research are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein. The tool is provided ‘AS IS,’ and Forrester and Microsoft make no warranties of any kind.
Disclosures
The reader should be aware of the following:
- This interactive tool is commissioned by Microsoft and delivered by the Forrester Consulting group.
- Microsoft reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the calculator and its equations and did not accept changes that contradicted Forrester’s findings or obscured the meaning of the calculations.
- The customer names for the interviews in the associated study were provided by Microsoft.
- Forrester makes no assumptions as to the potential return on investment that organizations will receive. See the Disclaimer section.
- This interactive tool is not meant to be used as a competitive product analysis.
TEI Methodology
TEI not only measures costs and cost reduction (areas that are typically accounted for within IT) but also weighs the enabling value of a technology in increasing the effectiveness of overall business processes. For this calculator, Forrester employed four fundamental elements of TEI in modeling the financial impact of producing a TEI study: 1) cost and cost reduction, 2) benefits to the entire organization, 3) risk, and 4) flexibility. Given the increasing sophistication of IT investment cost analyses, Forrester’s TEI methodology serves an extremely useful purpose by providing a complete picture of the total economic impact of purchase decisions.
Glossary
Financial discount rate | The interest rate used in cash flow analysis to take into account the time value of money. Companies set a discount rate based on their business and investment environment. Forrester assumes a yearly discount rate of 10% for this analysis. Organizations typically use discount rates between 8% and 16% based on their current environment. Readers are urged to consult their respective organization to determine the most appropriate discount rate to use in their own environment. |
Net present value (NPV) | The present or current value of (discounted) future net cash flows given an interest rate (the discount rate). A positive project NPV normally indicates that the investment should be made, unless other projects have higher NPVs. |
Present value (PV) | The present or current value of (discounted) cost and benefit estimates given at an interest rate (the discount rate). The PV of costs and benefits feed into the total net present value of cash flows. |
Return on investment (ROI) | A measure of a project’s expected return in percentage terms. ROI is calculated by dividing net benefits (benefits minus costs) by costs. |
Risk-adjusted | Forrester risk-adjusts cost and benefit estimates to better reflect the level of uncertainty that exists in real-life business scenarios but not necessarily captured in traditional business cases. If a risk-adjusted ROI still demonstrates a compelling business case, it raises confidence that the investment is likely to succeed because the risks that threaten the project have been taken into consideration and quantified. In general, risks affect costs by raising the original estimates, and they affect benefits by reducing the original estimates. |
Payback period | The breakeven point for an investment. The point in time at which net benefits (benefits minus costs) equal initial investment or cost. |
Variables
A Forrester Total Economic Impact™ Tool Commissioned By Microsoft
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