Methodology Forrester interviewed six representatives from five organizations and surveyed an additional 243 representatives with experience using and/or evaluating Teams Premium. From the information provided in the interviews and survey, Forrester constructed a New Technology: Projected Total Economic Impact™ framework for organizations considering an investment in Microsoft Teams Premium. The objective of the framework is to identify the potential cost, benefit, flexibility, and risk factors that affect the investment decision. Composite Organization For the purposes of this study, Forrester aggregated the interviewees’ and survey respondents’ experiences and combined the results into a single composite organization that is a global, multibillion-dollar organization headquartered in North America and serving mostly B2B channels. Employees have Office E5 licenses and use Microsoft productivity tools for communication and collaboration. Of these employees, 1,200 are identified to receive Teams Premium licenses. CUSTOMER INTERVIEWS Interviewed six representatives at five organizations using Teams Premium to obtain data with respect to costs, benefits, and risks. Surveyed an additional 243 IT collaboration suite decision-makers with experience using and/or evaluating Teams Premium. COMPOSITE ORGANIZATION Designed a composite organization based on characteristics of the interviewees’ organizations. FINANCIAL MODEL FRAMEWORK Constructed a financial model representative of the interviews using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees. CASE STUDY Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks.
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