With the number of meetings growing significantly the past few years and calendars becoming increasingly booked, IT and business leaders are looking for tools to lessen the burden on employees while making virtual and hybrid working more secure. Microsoft Teams Premium is an upgrade to the Microsoft Teams collaboration suite and is powered by AI technology, such as OpenAI’s generative pre-trained transformer (GPT). Teams Premium offers users advanced collaboration functionality such as intelligent recap, end-to-end encryption, and meeting customization. These capabilities are designed to make meetings more productive and engaging, events more accessible, organizations more secure, and employees’ time more focused on higher-value tasks. To better understand the benefits, costs, and risks associated with investing in a deployment of Microsoft Teams Premium, Forrester interviewed six representatives from five organizations and surveyed an additional 243 representatives with experience using and/or evaluating Teams Premium. After the investment in Teams Premium, organizations saw improvements in their pilot test groups and are either already expanding their Teams Premium usage or planning for expansion in the near future.
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