The Total Economic Impact™ Of The Intel vPro® Platform As An Endpoint Standard

Cost Savings And Business Benefits Enabled By The vPro® Platform As An Endpoint Standard

A Forrester Total Economic Impact Study Commissioned By Intel, January 2024

IT leaders are under growing pressure to provide endpoint devices that enable employee productivity and can be supported with small IT teams and budgets. Interviewed and surveyed IT decision-makers who maintained Intel vPro® as their endpoint standard improved employee experience, reduced IT and help desk labor, avoided onsite visits, enhanced hardware security, lowered energy usage, reduced greenhouse gases, and provided greater organizational flexibility.

The Intel vPro platform is a set of technologies in business-class laptops and desktops that provide fast processors, advanced BIOS-level remote management capabilities, hardware validation and support, and built-in endpoint hardware-enabled security. This functionality is enabled by several technologies built into Intel vPro-based devices and included with the Intel vPro platform such as Intel® Active Management Technology (Intel® AMT), Intel® Endpoint Management Assistant (Intel® EMA), Intel® Stable Image Platform Program (Intel® SIPP), and Intel® Hardware Shield. These technologies scale with IT groups and organizations and are especially effective when the majority of endpoint devices in an environment are Intel vPro-based devices.

Intel commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Intel vPro as their standard endpoint platform.1  The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Intel vPro as an endpoint standard on their organizations.

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Return on investment (ROI)

213%213%

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Net present value (NPV)

$2.94M$2.94M

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed seven representatives from five organizations and surveyed 500 respondents with experience using Intel vPro as their endpoint standard.2  For the purposes of this study, Forrester aggregated the experiences of the interviewees and survey respondents and combined the results into a single composite organization that is an organization with 10,000 employees and revenue of $1 billion per year.

Prior to using Intel vPro, these interviewees noted how their organizations struggled to maintain employee and IT productivity, avoid security vulnerabilities, and reduce IT overhead associated with maintaining and deploying multivendor endpoint devices. However, prior attempts yielded limited success and left them with significant IT costs, wasted employee time, and difficulty maintaining a secure environment.

By choosing to maintain Intel vPro as their endpoint standard, the interviewees’ organizations freed up IT and non-IT employee time, allowed for greater simplicity of endpoint management, reduced onsite visits, and avoided security breaches and costs.

Key Findings

Quantified benefits. Three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:

  • Easier endpoint device setup and ongoing management. IT staff within the composite organization can deploy Intel vPro-based devices 30% faster than non-Intel devices. In addition, they save 65% of their time spent on ongoing endpoint device management because Intel vPro-based devices have fewer hardware issues and technology that accelerates resolution. This saved IT labor provides $1.7 million in value to the composite organization over three years.

For , this benefit could be worth over three years.

  • Fewer help desk support tickets. Like IT staff, the help desk of the composite organization saves time with 40% fewer endpoint hardware-related tickets. The reduced tickets save the composite organization $776,000 over three years.

For , this benefit could be worth over three years.

  • Reduced need for onsite support. Employees have fewer escalated issues with Intel vPro-based devices, which avoids 90% of endpoint hardware-related onsite visits from IT staff. The reduction in travel and IT staff time is worth $1 million over three years to the composite organization.

For , this benefit could be worth over three years.

  • Improved employee effectiveness from improved hardware stability. The composite organization receives value from its end-user employees having fewer hardware-related issues and being able to resolve remaining issues faster. This provides the composite organization with $189,000 of value over three years.

For , this benefit could be worth over three years.

Hardware-related onsite visits avoided

90%

“Any configuration of laptop, desktop, or tablet needs a vPro processor. It’s really paid off over the years because it’s given us a superior chipset with the extra features and functionality we need.”

Front-end support manager, government

  • Reduced energy costs. Intel vPro-based devices use 15% less energy than comparable non-Intel vPro-based devices, which saves $70,000 in energy costs to the composite organization over three years.

For , this benefit could be worth over three years.

  • Hardware-enabled security. The composite organization has 23% fewer breaches and spends 35% less time on breach investigation, with 10% to 12% of this improvement attributable to Intel vPro’s hardware-enabled security in addition to other security practices enabled by Intel vPro technologies. The portion of this savings attributable to Intel vPro over three years is worth $338,000 to the composite organization.

For , this benefit could be worth over three years.

  • Saved cost of third-party software and services. Technologies included with Intel vPro allow the composite organization to avoid buying or expanding third-party software for remote management, telemetry, and hardware security, saving $224,000 over three years.

For , this benefit could be worth over three years.

  • Reduced carbon emissions. The composite organization leverages its Intel vPro-based environment to avoid additional carbon emissions. This is accomplished with lower energy usage per endpoint device and fewer onsite visits, allowing the composite organization to avoid 368,000 kgs of carbon emissions over a three-year period.

For , this could represent kgs of avoided carbon emissions over three years.

Unquantified benefits. Benefits that provide value for the composite organization but are not quantified for this study include:

  • Protected core business revenue. IT staff can remotely access remote devices that require specialized knowledge or clearance and reduce operational downtime of individuals sites.
  • Improved employee experience. Employees experience fewer interruptions and greater device performance, which allows them to be more productive and to have a better working experience.
  • Yielded higher device resale value. The composite organization resells its Intel vPro-based Windows devices for more than it could sell non-Intel vPro Windows devices, increasing its cashflow.

“We originally went with [Intel] vPro because it defines a set of hardware standards inside the device. We knew what we were getting, and that the OEMs didn’t mess around midstream and change out any hardware. We used [Intel vPro] as a lever to make sure we knew exactly what we were getting from our OEMs.”

Senior systems engineer, airline

“When we first saw what [Intel] vPro could do, we said, ‘We’ve found a silver bullet!’ It was extremely exciting.”

Front-end support manager, government

  • Enabled more efficient partnerships. Managed service providers (MSPs) are also able to access Intel vPro technologies once granted access by the composite organization. This allows the MSPs to service the composite organization more efficiently.
  • Retained customers. The composite organization can retain more customers as it has fewer material breaches. It also benefits from a faster recovery time that helps protect customer trust.
  • Protected ecosystem trust. Like customer trust, the composite organization can better protect the trust of ecosystem partners with Intel vPro’s hardware-enabled security. This provides the organization with long-term benefits of better working relationships and an improved security reputation throughout the supply chain and industry.

Costs. Three-year, risk-adjusted PV costs for the composite organization include:

  • Incremental cost of Intel vPro-based devices. Intel vPro-based devices initially cost more on a per device basis, requiring an additional investment as they are refreshed. The aggregated device premium over a three-year period results in $1.2 million additional cost for the composite organization.

For , this cost could be over three years.

  • Labor for additional security tickets. Intel vPro’s hardware-enabled security results in additional security tickets from flagged threats. This requires additional time for IT staff to investigate and costs $19,000 in labor over a three-year period.

For , this cost could be over three years.

  • Labor to train IT staff on Intel vPro technologies. IT staff need an initial three to five days for training on Intel vPro technologies to use them effectively. The cost of this initial labor, as well as labor for new IT hires, equals $168,000 over a three-year period for the composite organization.

For , this cost could be over three years.

The financial analysis which is based on the interviews and survey found that a composite organization experiences benefits of $4.32 million over three years versus costs of $1.38 million, adding up to a net present value (NPV) of $2.94 million and an ROI of 213%.

could experience benefits of over three years versus costs of , adding up to an NPV of and an ROI of 0%.

“[Intel] vPro devices are a little more expensive than regular devices, but we see a lot of financial and nonfinancial benefits. All this accounts to a better ROI if you spend on [Intel vPro] devices.”

Chief information officer, education

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Key Statistics

  • icon icon

    Return on investment (ROI)

    213%213%
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    Benefits PV

    $4.32M$4.32M
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    Time to manage devices

    65% Reduction
  • icon icon

    Hardware-related onsite visits

    90% Reduction
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Benefits (Three-Year)

Easier endpoint device setup and ongoing management Fewer help desk support tickets Reduced need for onsite support Improved employee effectiveness from improved hardware stability Reduced energy costs Hardware-enabled security Saved cost of third-party software and services

In addition to these financial benefits, the composite organization avoids 368,000 kgs of carbon emissions over a three-year period by using Intel vPro as its endpoint standard.

By using Intel vPro as its endpoint standard, could avoid kgs of carbon emissions over a three-year period.

TEI Framework And Methodology

From the information provided in the interviews and survey, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in Intel vPro.

The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Intel vPro can have on an organization.

  1. Due Diligence

    Interviewed Intel stakeholders and Forrester analysts to gather data relative to Intel vPro.

  2. Interviews and Survey

    Interviewed seven representatives from five organizations and surveyed 500 respondents at organizations using Intel vPro to obtain data with respect to costs, benefits, and risks.

  3. Composite Organization

    Designed a composite organization based on characteristics of the interviewees and survey respondents.

  4. Financial Model Framework

    Constructed a financial model representative of the interviews and survey using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees and survey respondents.

  5. Case Study

    Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.

Disclosures

Readers should be aware of the following:

This study is commissioned by Intel and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.

Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Intel vPro. For the interactive functionality using Configure Data/Custom Data, the intent is for the questions to solicit inputs specific to a prospect's business. Forrester believes that this analysis is representative of what companies may achieve with Intel vPro based on the inputs provided and any assumptions made. Forrester does not endorse Intel or its offerings. Although great care has been taken to ensure the accuracy and completeness of this model, Intel and Forrester Research are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein. The interactive tool is provided ‘AS IS,’ and Forrester and Intel make no warranties of any kind.

Intel reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study.

Intel provided the customer names for the interviews but did not participate in the interviews.

Forrester fielded the double-blind survey using a third-party survey partner.

Consulting Team:

Chris Layton

Erach Desai

Tony Lam

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