A Forrester Total Economic Impact™ Study Commissioned By Intel, January 2024
Switch between the study data and your organization’s custom data below. Answering the questions on the 'Custom Data' tab will allow you to customize the analysis and estimate the potential impact of using the Intel vPro platform as an endpoint standard at your organization.
To read Forrester's full analysis and customize the findings to your organization, please register below.
What is the average laptop and desktop refresh rate at your organization in years?
What percentage of your organization’s non-Intel devices require an onsite visit each year?
How many IT FTEs would be required to managing endpoint devices at your organization if all employees used non-Intel devices?
To read Forrester's full analysis and customize the findings to your organization, please register below.
What is the average laptop and desktop refresh rate at your organization in years?
What percentage of your organization’s non-Intel devices require an onsite visit each year?
How many IT FTEs would be required to managing endpoint devices at your organization if all employees used non-Intel devices?
IT leaders are under growing pressure to provide endpoint devices that enable employee productivity and can be supported with small IT teams and budgets. Interviewed and surveyed IT decision-makers who maintained Intel vPro® as their endpoint standard improved employee experience, reduced IT and help desk labor, avoided onsite visits, enhanced hardware security, lowered energy usage, reduced greenhouse gases, and provided greater organizational flexibility.
The Intel vPro platform is a set of technologies in business-class laptops and desktops that provide fast processors, advanced BIOS-level remote management capabilities, hardware validation and support, and built-in endpoint hardware-enabled security. This functionality is enabled by several technologies built into Intel vPro-based devices and included with the Intel vPro platform such as Intel® Active Management Technology (Intel® AMT), Intel® Endpoint Management Assistant (Intel® EMA), Intel® Stable Image Platform Program (Intel® SIPP), and Intel® Hardware Shield. These technologies scale with IT groups and organizations and are especially effective when the majority of endpoint devices in an environment are Intel vPro-based devices.
Intel commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Intel vPro as their standard endpoint platform.1 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Intel vPro as an endpoint standard on their organizations.
Return on investment (ROI)
213%213%
Net present value (NPV)
$2.94M$2.94M
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed seven representatives from five organizations and surveyed 500 respondents with experience using Intel vPro as their endpoint standard.2 For the purposes of this study, Forrester aggregated the experiences of the interviewees and survey respondents and combined the results into a single composite organization that is an organization with 10,000 employees and revenue of $1 billion per year.
Prior to using Intel vPro, these interviewees noted how their organizations struggled to maintain employee and IT productivity, avoid security vulnerabilities, and reduce IT overhead associated with maintaining and deploying multivendor endpoint devices. However, prior attempts yielded limited success and left them with significant IT costs, wasted employee time, and difficulty maintaining a secure environment.
By choosing to maintain Intel vPro as their endpoint standard, the interviewees’ organizations freed up IT and non-IT employee time, allowed for greater simplicity of endpoint management, reduced onsite visits, and avoided security breaches and costs.
Quantified benefits. Three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:
For , this benefit could be worth over three years.
For , this benefit could be worth over three years.
For , this benefit could be worth over three years.
For , this benefit could be worth over three years.
Hardware-related onsite visits avoided
90%
“Any configuration of laptop, desktop, or tablet needs a vPro processor. It’s really paid off over the years because it’s given us a superior chipset with the extra features and functionality we need.”
Front-end support manager, government
For , this benefit could be worth over three years.
For , this benefit could be worth over three years.
For , this benefit could be worth over three years.
For , this could represent kgs of avoided carbon emissions over three years.
Unquantified benefits. Benefits that provide value for the composite organization but are not quantified for this study include:
“We originally went with [Intel] vPro because it defines a set of hardware standards inside the device. We knew what we were getting, and that the OEMs didn’t mess around midstream and change out any hardware. We used [Intel vPro] as a lever to make sure we knew exactly what we were getting from our OEMs.”
Senior systems engineer, airline
“When we first saw what [Intel] vPro could do, we said, ‘We’ve found a silver bullet!’ It was extremely exciting.”
Front-end support manager, government
Costs. Three-year, risk-adjusted PV costs for the composite organization include:
For , this cost could be over three years.
For , this cost could be over three years.
For , this cost could be over three years.
The financial analysis which is based on the interviews and survey found that a composite organization experiences benefits of $4.32 million over three years versus costs of $1.38 million, adding up to a net present value (NPV) of $2.94 million and an ROI of 213%.
could experience benefits of over three years versus costs of , adding up to an NPV of and an ROI of 0%.
“[Intel] vPro devices are a little more expensive than regular devices, but we see a lot of financial and nonfinancial benefits. All this accounts to a better ROI if you spend on [Intel vPro] devices.”
Chief information officer, education
COOKIE ACCEPTANCE IS REQUIRED TO REGISTER FOR ACCESS TO DIGITAL ASSET
Return on investment (ROI)
Benefits PV
Time to manage devices
Hardware-related onsite visits
In addition to these financial benefits, the composite organization avoids 368,000 kgs of carbon emissions over a three-year period by using Intel vPro as its endpoint standard.
By using Intel vPro as its endpoint standard, could avoid kgs of carbon emissions over a three-year period.
From the information provided in the interviews and survey, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in Intel vPro.
The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Intel vPro can have on an organization.
Interviewed Intel stakeholders and Forrester analysts to gather data relative to Intel vPro.
Interviewed seven representatives from five organizations and surveyed 500 respondents at organizations using Intel vPro to obtain data with respect to costs, benefits, and risks.
Designed a composite organization based on characteristics of the interviewees and survey respondents.
Constructed a financial model representative of the interviews and survey using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees and survey respondents.
Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.
Readers should be aware of the following:
This study is commissioned by Intel and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.
Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Intel vPro. For the interactive functionality using Configure Data/Custom Data, the intent is for the questions to solicit inputs specific to a prospect's business. Forrester believes that this analysis is representative of what companies may achieve with Intel vPro based on the inputs provided and any assumptions made. Forrester does not endorse Intel or its offerings. Although great care has been taken to ensure the accuracy and completeness of this model, Intel and Forrester Research are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein. The interactive tool is provided ‘AS IS,’ and Forrester and Intel make no warranties of any kind.
Intel reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study.
Intel provided the customer names for the interviews but did not participate in the interviews.
Forrester fielded the double-blind survey using a third-party survey partner.
Consulting Team:
Chris Layton
Erach Desai
Tony Lam
Forrester interviewed seven representatives from five organizations and surveyed 500 respondents with experience using Intel vPro as an endpoint standard. For more details on these individuals and the organizations they represent, see Appendix B.
Prior to using Intel vPro as an endpoint standard, organizations had fragmented environments with a variety of chipsets and devices. To address this complexity, organizations had larger device support teams. Additionally, these devices did not include BIOS-level remote support technologies, so leaders planned for frequent onsite visits to service devices that were not fixable remotely with their current technology.
Both interviewees and survey respondents noted how their organizations struggled with common challenges, including:
“[Intel] vPro is about using the right technology to improve efficiency and reduce error rates.”
Chief information officer, education
"I have used Intel [vPro] for many years, and in my experience — with few minor exceptions — [non-Intel Windows] has never competed with Intel.”
The interviewees and survey respondents searched for a solution that could:
After a request for proposal (RFP) and business case process that evaluated multiple vendors, the interviewees chose Intel vPro and began deployment.
Interviewees typically deployed Intel vPro-based devices in a phased approach, refreshing old non-Intel vPro-based devices over a three-to-four-year period
Based on the interviews and survey, Forrester constructed a TEI framework, a composite company, and an ROI analysis that illustrates the areas financially affected. The composite organization is representative of the seven interviewees and the 500 survey respondents, and it is used to present the aggregate financial analysis in the next section. The composite organization has the following characteristics:
Description of composite. The global, billion-dollar B2C organization has a workforce of 10,000 employees distributed across the world. To service its customers the composite organization uses 1,000 remote kiosks in its major markets. Employees work in a mixture of hybrid and remote environments, and all employees perform primary work tasks on their Windows-based Intel vPro laptops and desktop endpoint devices (each employee has one endpoint device). IT groups are centrally located and leverage Intel vPro technologies to manage endpoint devices and remote kiosks remotely.
Deployment characteristics. The composite organization has maintained Intel vPro as its endpoint standard for 15 years, and refreshes endpoint devices on an average of once every 3.5 years.
Ref. | Benefit | Year 1 | Year 2 | Year 3 | Total | Present Value |
---|---|---|---|---|---|---|
Atr | Easier endpoint device setup and ongoing management | $690,570 $690,570 | $690,570 $690,570 | $690,570 $690,570 | $2,071,710 $2,071,710 | $1,717,345 $1,717,345 |
Btr | Fewer help desk support tickets | $311,850 $311,850 | $311,850 $311,850 | $311,850 $311,850 | $935,550 $935,550 | $775,525 $775,525 |
Ctr | Reduced need for onsite support | $405,603 $405,603 | $405,603 $405,603 | $405,603 $405,603 | $1,216,809 $1,216,809 | $1,008,675 $1,008,675 |
Dtr | Improved employee effectiveness from improved hardware stability | $76,194 $76,194 | $76,194 $76,194 | $76,194 $76,194 | $228,582 $228,582 | $189,483 $189,483 |
Etr | Reduced energy costs | $28,050 $28,050 | $28,050 $28,050 | $28,050 $28,050 | $84,150 $84,150 | $69,756 $69,756 |
Ftr | Hardware-enabled security | $136,063 $136,063 | $136,063 $136,063 | $136,063 $136,063 | $408,189 $408,189 | $338,368 $338,368 |
Gtr | Saved cost of third-party software and services | $90,000 $90,000 | $90,000 $90,000 | $90,000 $90,000 | $270,000 $270,000 | $223,817 $223,817 |
Total benefits (risk-adjusted) | $1,738,330 $1,738,330 | $1,738,330 $1,738,330 | $1,738,330 $1,738,330 | $5,214,990 $5,214,990 | $4,322,969 $4,322,969 |
Evidence and data. Interviewees shared that Intel vPro included many technologies that enabled their IT teams to deploy and manage Intel vPro laptops and desktops more efficiently. For example, Intel SIPP reduced the number of corporate images IT groups needed to maintain by assuring consistency of hardware and endpoint devices. Intel Active Management Technology (Intel AMT) allowed IT groups to address problems below the software level with hardware-based management of Intel vPro-based devices. In addition, Intel EMA allowed administrators to remotely manage Intel Active Management Technology (Intel AMT) even if a device is not on a known Wi-Fi network or beyond a corporate firewall.
“We are now almost three times faster with imaging and deploying Intel vPro.”
Chief information officer, education
“We used to run this department [of endpoint management] with 20 people, but with Intel vPro we now only need 10.”
Director of hardware, financial services
“We had 250 incidents in a 30-day period that were resolved without going to build support. All that was because we could remote into the machine using [Intel vPro] without VPN.”
IT architecture executive advisor, financial services
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors:
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $1.7 million.
For , this benefit may have a three-year, risk-adjusted total PV of .
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
A1 | Number of Intel vPro-based devices | CompositeComposite | 11,00011,000 | 11,00011,000 | 11,00011,000 | |
A2 | Device refresh rate (years) | CompositeComposite | 3.53.5 | 3.53.5 | 3.53.5 | |
A3 | Number of Intel vPro devices deployed per year | A1/A2 | 3,1433,143 | 3,1433,143 | 3,1433,143 | |
A4 | Hours to deploy a non-Intel vPro device | Survey | 1.71.7 | 1.71.7 | 1.71.7 | |
A5 | Reduction in time-to-deploy an Intel vPro device | Survey and interviews | 30%30% | 30%30% | 30%30% | |
A6 | Hours saved in time-to-deploy an Intel vPro device | A4*A5 | 0.50.5 | 0.50.5 | 0.50.5 | |
A7 | Subtotal: Total hours saved from faster Intel vPro deployment | A3*A6 | 1,5721,572 | 1,5721,572 | 1,5721,572 | |
A8 | Number of IT FTEs managing endpoint devices | CompositeComposite | 7070 | 7070 | 7070 | |
A9 | Hours per IT FTE per week managing non-Intel vPro devices | Survey | 1212 | 1212 | 1212 | |
A10 | Reduction in time to manage Intel vPro devices | Survey and interviews | 65%65% | 65%65% | 65%65% | |
A11 | Hours saved per IT FTE per week managing Intel vPro devices (rounded) | A9*A10 | 88 | 88 | 88 | |
A12 | Subtotal: Total hours saved managing Intel vPro devices | A8*A11*52 weeks | 29,12029,120 | 29,12029,120 | 29,12029,120 | |
A13 | Hourly wage for IT FTE (fully burdened) | Composite Assumption | $50 $50 | $50 $50 | $50 $50 | |
A14 | Time recaptured | Composite Assumption | 50%50% | 50%50% | 50%50% | |
At | Easier endpoint device setup and ongoing management | (A7+A12)* A13*A1 4 | $767,300 $767,300 | $767,300 $767,300 | $767,300 $767,300 | |
Risk adjustment | ↓10% | |||||
Atr | Easier endpoint device setup and ongoing management (risk-adjusted) | $690,570 $690,570 | $690,570 $690,570 | $690,570 $690,570 | ||
Three-year total: $2,071,710 $2,071,710 | Three-year present value: $1,717,345 $1,717,345 |
Evidence and data. In addition to fewer escalated issues with Intel vPro laptops, interviewees also found that their organizations’ help desk centers received fewer calls and support tickets related to endpoint hardware issues after moving to Intel vPro as an endpoint standard.
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors:
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV of $776,000.
For , this benefit may have a three-year, risk-adjusted total PV of .
“Having [Intel] vPro is the highest standard for manufacturers. So, you buy higher quality equipment, and you have much fewer breakdowns and failures than others.”
Director of hardware, financial services
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
B1 | Number of devices with Intel vPro Platform | CompositeComposite | 11,00011,000 | 11,00011,000 | 11,00011,000 | |
B2 | Number of device management-related support incidents per device per year without Intel vPro platform | Survey | 1.71.7 | 1.71.7 | 1.71.7 | |
B3 | Percentage of device management-related support tickets avoided with Intel vPro platform | Survey and interviews | 40%40% | 40%40% | 40%40% | |
B4 | Number of device management-related support incidents per device per year avoided with Intel vPro platform | B2*B3 | 0.70.7 | 0.70.7 | 0.70.7 | |
B5 | Number of device management-related support incidents avoided each year due to Intel vPro | B1*B4 | 7,7007,700 | 7,7007,700 | 7,7007,700 | |
B6 | Hours spent per device management support related | Interviews | 1.51.5 | 1.51.5 | 1.51.5 | |
B7 | Total hours saved from supporting Intel vPro devices | B5*B6 | 11,55011,550 | 11,55011,550 | 11,55011,550 | |
B8 | Hourly wage for helpdesk FTE (fully burdened) | Composite Assumption | $30 $30 | $30 $30 | $30 $30 | |
Bt | Fewer help desk support tickets | B7*B8 | $346,500 $346,500 | $346,500 $346,500 | $346,500 $346,500 | |
Risk adjustment | ↓10% | |||||
Btr | Fewer help desk support tickets (risk-adjusted) | $311,850 $311,850 | $311,850 $311,850 | $311,850 $311,850 | ||
Three-year total: $935,550 $935,550 | Three-year present value: $775,525 $775,525 |
Evidence and data. Interviewees’ and survey respondents’ organizations consistently reduced their number of onsite support visits related to hardware issues after they invested in Intel vPro as their endpoint standard, often virtually eliminating these trips altogether.
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors:
Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV of $1.0 million.
For , this benefit may have a three-year, risk-adjusted total PV of .
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
C1 | Number of Intel vPro-based devices | InterviewsInterviews | 11,00011,000 | 11,00011,000 | 11,00011,000 | |
C2 | Percentage of non-Intel vPro devices requiring onsite support each year | Interviews and surveyInterviews and survey | 10%10% | 10%10% | 10%10% | |
C3 | Onsite support trips required each year for non-Intel vPro devices | C1*C2 | 1,1001,100 | 1,1001,100 | 1,1001,100 | |
C4 | Percentage of onsite support trips avoided with Intel vPro devices | Interviews and survey | 90%90% | 90%90% | 90%90% | |
C5 | Avoided onsite support trips required each year | C3*C4 | 990990 | 990990 | 990990 | |
C6 | Resource time to resolve an escalated onsite incident | Interviews | 88 | 88 | 88 | |
C7 | Hourly wage for IT FTE (fully burdened) | Composite Assumption | $50 $50 | $50 $50 | $50 $50 | |
C8 | Additional travel cost per trip | Interviews | $82 $82 | $82 $82 | $82 $82 | |
Ct | Reduced need for onsite support | C5*((C6*C7)+C8) | $477,180 $477,180 | $477,180 $477,180 | $477,180 $477,180 | |
Risk adjustment | ↓15% | |||||
Ctr | Reduced need for onsite support (risk-adjusted) | $405,603 $405,603 | $405,603 $405,603 | $405,603 $405,603 | ||
Three-year total: $1,216,809 $1,216,809 | Three-year present value: $1,008,675 $1,008,675 |
Evidence and data. While fewer support tickets and onsite visits saved IT groups time, it also allowed end users to be more efficient and have an improved working experience. Organizations that leveraged Intel vPro as their endpoint standard received this additional business value in the form of improved employee effectiveness.
“Employee time is essential because if their device goes bad, and you take an hour or two to fix it, we’re not efficient. The idea is to bring them quickly back to life. It’s thanks to vPro that we can do this all remotely.”
Chief information officer, education
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
“We save an hour and a half per employee [with Intel vPro] every time there is PC downtime.”
Chief information officer, education
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors:
Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV of almost $190,000.
For , this benefit may have a three-year, risk-adjusted total PV of .
“Much of our time savings are in employee time. We can update their machines at night, even if they are turned off. During the day, users can devote all their time to work without waiting for updates to the operating system, an application, the architecture, security, or whatever.”
Director of hardware, financial
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
D1 | Employees with Intel vPro PCs | CompositeComposite | 10,00010,000 | 10,00010,000 | 10,00010,000 | |
D2 | Percentage of employees significantly impacted by PC or performance issues with non-Intel vPro devices (monthly) | Interviews and survey | 4%4% | 4%4% | 4%4% | |
D3 | Average time-to-resolution for non-Intel vPro devices (hours) | Survey | 1.51.5 | 1.51.5 | 1.51.5 | |
D4 | Hours spent addressing escalated issues for non-Intel vPro devices | D1*D2*D3*12 months | 7,2007,200 | 7,2007,200 | 7,2007,200 | |
D5 | Reduction in employees significantly impacted by PC or performance issues due to Intel vPro | Survey and interviews | 75%75% | 75%75% | 75%75% | |
D6 | Reduction in time-to-resolution for Intel vPro devices | Interviews | 83%83% | 83%83% | 83%83% | |
D7 | Hours of employee time saved due to Intel vPro remote management capabilities | D4*D5*D6 | 4,4824,482 | 4,4824,482 | 4,4824,482 | |
D8 | Employee average salary (fully burdened) | Composite Assumption | $40 $40 | $40 $40 | $40 $40 | |
D9 | Time recaptured | Composite Assumption | 50%50% | 50%50% | 50%50% | |
Dt | Improved employee effectiveness from improved hardware stability | D7*D8*D9 | $89,640 $89,640 | $89,640 $89,640 | $89,640 $89,640 | |
Risk adjustment | ↓15% | |||||
Dtr | Improved employee effectiveness from improved hardware stability (risk-adjusted) | $76,194 $76,194 | $76,194 $76,194 | $76,194 $76,194 | ||
Three-year total: $228,582 $228,582 | Three-year present value: $189,483 $189,483 |
Evidence and data. Interviewees’ organizations that tracked their energy usage before and after using Intel vPro as an endpoint standard found that they were able to reduce their electricity consumption on a per device level as well as for entire offices.
Energy savings from Intel vPro endpoint devices
15%
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
“We’ve always had a sustainability team, and one of the first things we used [Intel] vPro for is to power off unused equipment at the end of the day. We then power equipment back on 15 or 20 minutes before the user gets back to their workstation.”
Director of hardware, financial services
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV of $70,000.
For , this benefit may have a three-year, risk-adjusted total PV of .
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
E1 | Number of employee devices with Intel vPro Platform | CompositeComposite | 10,00010,000 | 10,00010,000 | 10,00010,000 | |
E2 | Electricity used per non-Intel vPro endpoint device per year (kWh) | Composite Assumption | 150150 | 150150 | 150150 | |
E3 | Reduction in electricity used per endpoint device with Intel vPro per year | Interviews | 15%15% | 15%15% | 15%15% | |
E4 | Electricity used per endpoint device with Intel vPro per year (kWh) | E2*E3 | 128128 | 128128 | 128128 | |
E5 | Total kWh reduced with Intel vPro | E1*(E2-E4) | 220,000220,000 | 220,000220,000 | 220,000220,000 | |
E6 | Cost per kWh | CompositeComposite | $0.15 $0.15 | $0.15 $0.15 | $0.15 $0.15 | |
Et | Reduced energy costs | E5*E6 | $33,000 $33,000 | $33,000 $33,000 | $33,000 $33,000 | |
Risk adjustment | ↓15% | |||||
Etr | Reduced energy costs (risk-adjusted) | $28,050 $28,050 | $28,050 $28,050 | $28,050 $28,050 | ||
Three-year total: $84,150 $84,150 | Three-year present value: $69,756 $69,756 |
Evidence and data. Survey respondents from organizations with more than 5,000 employees and primarily Intel vPro-based endpoint devices reported fewer breaches per year, on average, compared to their non-Intel counterparts. They also reported faster recovery from material breaches, reducing the total cost and the impact on employees.
“There has been a lot added to [Intel] vPro over the years. For instance, if a PC has a virus, we can now investigate it while the PC is booting up.”
Front-end support manager
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV of just under $339,000.
For , this benefit may have a three-year, risk-adjusted total PV of .
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
F1 | Annual cost of material breaches for organizations using non-Intel vPro endpoint devices (excluding labor) | Composite Assumption | $3,066,008 $3,066,008 | $3,066,008 $3,066,008 | $3,066,008 $3,066,008 | |
F2 | Reduction in material breaches for organizations using Intel vPro devices | Survey | 23%23% | 23%23% | 23%23% | |
F3 | Variation in number of material breaches attributable to Intel vPro | Survey | 10%10% | 10%10% | 10%10% | |
F4 | Subtotal: Impact of Intel vPro on avoided security breach costs (excluding labor) | F1*F2*F3 | $70,518 $70,518 | $70,518 $70,518 | $70,518 $70,518 | |
F5 | Annual labor cost of material breaches for organizations using non-Intel vPro endpoint devices | Composite Assumption | $1,463,400 $1,463,400 | $1,463,400 $1,463,400 | $1,463,400 $1,463,400 | |
F6 | Reduced labor to investigate breaches for organizations using Intel vPro endpoint devices | Survey | 35%35% | 35%35% | 35%35% | |
F7 | Variation in the labor to investigate breaches attributable to Intel vPro | Survey | 12%12% | 12%12% | 12%12% | |
F8 | Subtotal: Impact of Intel vPro on avoided security breach labor costs | F5*F6*F7F5*F6*F7 | $61,463 $61,463 | $61,463 $61,463 | $61,463 $61,463 | |
F9 | Number of employees directly impacted by material breach each year | Composite Assumption | 2,0002,000 | 2,0002,000 | 2,0002,000 | |
F10 | Hours saved per employee | Survey | 4.04.0 | 4.04.0 | 4.04.0 | |
F11 | Employee average salary (fully burdened) | Composite Assumption | $40 $40 | $40 $40 | $40 $40 | |
F12 | Variation in employee time impacted by material breaches attributable to Intel vPro | Survey | 12%12% | 12%12% | 12%12% | |
F13 | Time recaptured | Composite Assumption | 50%50% | 50%50% | 50%50% | |
F14 | Subtotal: Impact of Intel vPro on employee time with avoided security breaches | F9*F10*F11*F12* F13 | $19,200 $19,200 | $19,200 $19,200 | $19,200 $19,200 | |
Ft | Hardware-enabled security | F4+F8+F14 | $151,181 $151,181 | $151,181 $151,181 | $151,181 $151,181 | |
Risk adjustment | ↓10% | |||||
Ftr | Hardware-enabled security (risk-adjusted) | $136,063 $136,063 | $136,063 $136,063 | $136,063 $136,063 | ||
Three-year total: $408,189 $408,189 | Three-year present value: $338,368 $338,368 |
Evidence and data. Intel vPro provided access to many additional technologies and functionalities and allowed IT decision-makers to reduce or consolidate existing third-party license costs.
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following:
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV of $224,000.
For , this benefit may have a three-year, risk-adjusted total PV of .
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|
G1 | Saved third-party software and services cost due to Intel vPro | Survey and interviewsSurvey and interviews | $100,000 $100,000 | $100,000 $100,000 | $100,000 $100,000 | |
Gt | Saved cost of third-party software and services | G1 | $100,000 $100,000 | $100,000 $100,000 | $100,000 $100,000 | |
Risk adjustment | ↓10% | |||||
Gtr | Saved cost of third-party software and services (risk-adjusted) | $90,000 $90,000 | $90,000 $90,000 | $90,000 $90,000 | ||
Three-year total: $270,000 $270,000 | Three-year present value: $223,817 $223,817 |
In addition to providing the financial benefits already explored, Intel vPro enabled organizations to reduce their greenhouse gas emissions through lower energy usage and fewer onsite visits:
“We did a study on powering off equipment in the afternoon and back on in the morning with [Intel vPro] and found that we reduced energy hours quite a bit.”
Director of hardware, financial services
Modeling and assumptions. Forrester leveraged interview and survey data to model the carbon emissions impact for the composite organization and assumes the following.
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year risk-adjusted total of 368,000 kgs of carbon dioxide emissions avoided.
For , this benefit may represent kgs of avoided carbon dioxide emissions over a three-year period.
Ref. | Metric | Source | Year 1 | Year 2 | Year 3 |
---|---|---|---|---|---|
X1 | Total kWh reduced with Intel vPro | E5 | 220,000220,000 | 220,000220,000 | 220,000220,000 |
X2 | Kgs of carbon avoided per kWh reduced | US EPA | 0.430.43 | 0.430.43 | 0.430.43 |
X3 | Subtotal: Total kgs of carbon reduced from lower energy usage of Intel vPro endpoint devices | X1*X2 | 94,60094,600 | 94,60094,600 | 94,60094,600 |
X4 | Avoided onsite support trips required each year | C5 | 990990 | 990990 | 990990 |
X5 | Percentage of onsite support trips that would have been flights | CompositeComposite | 20%20% | 20%20% | 20%20% |
X6 | Avoided flights per year | X4*X5 | 198198 | 198198 | 198198 |
X7 | Average flight length (miles flown roundtrip) | Composite Assumption | 1,5721,572 | 1,5721,572 | 1,5721,572 |
X8 | Kgs of carbon avoided per mile not flown | US Department of Transportation, BlueSkyModel |
1,0001,000 | 1,0001,000 | 1,0001,000 |
X9 | Subtotal: Total kgs of carbon reduced from fewer flights | X6*X7*X8 | 47,52047,520 | 47,52047,520 | 47,52047,520 |
X10 | Percentage of onsite support trips that would have been driven | CompositeComposite | 80%80% | 80%80% | 80%80% |
X11 | Avoided driven trips per year | X4*X10 | 792792 | 792792 | 792792 |
X12 | Average trip length (miles driven round trip) | Composite Assumption | 4040 | 4040 | 4040 |
X13 | Fuel efficiency (miles/gallon of unleaded gasoline) | Composite Assumption | 25 25 | 25 25 | 25 25 |
X14 | Total gallons of gasoline consumed (rounded) | X11*X12/X13 | 1,2671,267 | 1,2671,267 | 1,2671,267 |
X15 | Kgs of carbon avoided per gallon of gasoline not used | US EPA | 8.98.9 | 8.98.9 | 8.98.9 |
X16 | Subtotal: Total kgs of carbon reduced from fewer driven trips | X14*X15 | 11,26711,267 | 11,26711,267 | 11,26711,267 |
Xt | Total kgs of carbon reduced by leveraging Intel vPro technologies | X3+X9+X16 | 153,396,300 153,396,300 | 153,396 153,396 | 153,396,300 153,396,300 |
Risk adjustment | ↓20% | ||||
Xtr | Total kgs of carbon reduced by leveraging Intel vPro technologies (risk-adjusted) | 122,717 122,717 | 122,717 122,717 | 122,717 122,717 | |
Three-year total kgs of carbon emissions avoided: 368,000368,000 |
This potential benefit depends on the number and types of endpoint devices and workloads, the number of onsite support trips required, and the energy source profile, among other factors. This calculation is for approximation purposes only and should not be used for formal emissions analysis.
Interviewees mentioned the following additional benefits that their organizations experienced but were not able to quantify:
“After we moved to [Intel] vPro, it doubled the useful life of our PC fleet. Once we saw this, it was a no-brainer for us to standardize on the [Intel] vPro platform.”
Head of front-end environment, government
The value of flexibility is unique to each customer. There are multiple scenarios in which a customer might implement Intel vPro and later realize additional uses and business opportunities, including:
In addition, some interviewees’ organizations were in the process of building their own proprietary remote management and telemetry software by leveraging Intel vPro’s technologies and APIs. These interviewees expected that this software would provide their leadership with an even greater level of visibility into endpoint environments and provide long term benefits.
The IT architecture executive advisor of a financial services company said: “We’re working well with Intel because there is an open API structure, and we’re preparing to plug our monitoring tools into [Intel] EMA. We would create a script that would pull the information in through the APIs, and then create a button with [Intel] EMA that would correct common issues. That would let first-level support solve issues without going to second-level support.
Flexibility would also be quantified when evaluated as part of a specific project (described in more detail in Appendix A).
Ref. | Cost | Initial | Year 1 | Year 2 | Year 3 | Total | Present Value |
---|---|---|---|---|---|---|---|
Htr | Incremental hardware cost of Intel vPro-based devices | $0 $0 | $480,322 $480,322 | $480,322 $480,322 | $480,322 $480,322 | $1,440,965 $1,440,965 | $1,194,489 $1,194,489 |
Itr | Labor for additional security tickets | $0 $0 | $7,590 $7,590 | $7,590 $7,590 | $7,590 $7,590 | $22,770 $22,770 | $18,875 $18,875 |
Jtr | Labor to train IT staff on Intel vPro technologies | $120,750 $120,750 | $18,975 $18,975 | $18,975 $18,975 | $18,975 $18,975 | $177,675 $177,675 | $167,938 $167,938 |
Total costs (risk-adjusted) | $120,750 $120,750 | $506,887 $506,887 | $506,887 $506,887 | $506,887 $506,887 | $1,641,410 $1,641,410 | $1,381,302 $1,381,302 |
Evidence and data. Intel vPro-based devices were found to cost more for organizations as compared to similar models without Intel vPro hardware.
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following.
“We've had to justify [Intel] vPro over the years, and every now and then an executive will ask why we don't just buy cheaper machines. The reason is that the cost of a machine is a fraction of the total cost of ownership. You have to consider the overall architecture of the environment.”
Head of front-end environment, government
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this cost upward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $1.2 million.
For , the incremental hardware cost of Intel vPro-based devices may have a three-year, risk-adjusted total PV of .
“If we tried to cut costs by removing [Intel] vPro, we would just end up paying more for something else in a different line item.”
IT architecture executive advisor, financial services
Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|---|
H1 | Number of endpoint devices | CompositeComposite | 00 | 11,00011,000 | 11,00011,000 | 11,00011,000 | |
H2 | Device refresh rate | CompositeComposite | 3.53.5 | 3.53.5 | 3.53.5 | 3.53.5 | |
H3 | Number of planned new laptops and desktops provisioned (rounded) | H1/H2 | 00 | 3,1433,143 | 3,1433,143 | 3,1433,143 | |
H4 | Additional new laptops and desktops provisioned (1.5% additional spares) | H1*1.5% | 00 | 165165 | 165165 | 165165 | |
H5 | Average cost of non-Intel vPro endpoint device | Survey and interviewsSurvey and interviews | $1,150 $1,150 | $1,150 $1,150 | $1,150 $1,150 | $1,150 $1,150 | |
H6 | Average cost of an Intel vPro endpoint device | Survey and interviewsSurvey and interviews | $1,282 $1,282 | $1,282 $1,282 | $1,282 $1,282 | $1,282 $1,282 | |
Ht | Incremental hardware cost of Intel vPro-based devices | (H3+H4)*(H6-H5) | $0 $0 | $436,656 $436,656 | $436,656 $436,656 | $436,656 $436,656 | |
Risk adjustment | ↑10% | ||||||
Htr | Incremental hardware cost of Intel vPro-based devices (risk-adjusted) | $0 $0 | $480,322 $480,322 | $480,322 $480,322 | $480,322 $480,322 | ||
Three-year total: $1,440,965 $1,440,965 | Three-year present value: $1,194,489 $1,194,489 |
Evidence and data. Intel vPro’s hardware-enabled security technologies were associated with a greater number of security tickets and flagged threats, which required IT teams to spend some additional time reviewing and investigating.
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following.
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this cost upward by 10%, yielding a three-year, risk-adjusted total PV of $19,000.
For , these labor costs may have a three-year, risk-adjusted total PV of .
Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|---|
I1 | Number of Intel vPro-based devices | CompositeComposite | 00 | 11,00011,000 | 11,00011,000 | 11,00011,000 | |
I2 | Number of security tickets per 100 devices with Intel vPro | Survey | 3.253.25 | 3.253.25 | 3.253.25 | 3.253.25 | |
I3 | Number of security tickets per 100 devices without Intel vPro | Survey | 2.002.00 | 2.002.00 | 2.002.00 | 2.002.00 | |
I4 | Additional security tickets to resolve | I1/100*(I2-I3) | 00 | 138138 | 138138 | 138138 | |
I5 | Labor hours per security ticket | Survey | 1.01.0 | 1.01.0 | 1.01.0 | 1.01.0 | |
I6 | IT hourly salary (fully burdened) | Composite organizationComposite organization | $50 $50 | $50 $50 | $50 $50 | $50 $50 | |
It | Labor for additional security tickets | I4*I5*I6 | $0 $0 | $6,900 $6,900 | $6,900 $6,900 | $6,900 $6,900 | |
Risk adjustment | ↑10% | ||||||
Itr | Labor for additional security tickets (risk-adjusted) | $0 $0 | $7,590 $7,590 | $7,590 $7,590 | $7,590 $7,590 | ||
Three-year total: $22,770 $22,770 | Three-year present value: $18,875 $18,875 |
Evidence and data. Some interviewees’ and survey respondents’ organizations spent additional time training their IT staff to use Intel vPro technologies, such as Intel EMA. This took place as a one-time training when Intel vPro was additionally introduced and on an individual basis when new IT staff were hired.
Modeling and assumptions. Forrester leveraged interview and survey data to model the financial impact for the composite organization and assumes the following.
“Intel was quite good because it provided an onsite engineer to integrate vPro into our environment. It also forced us to upgrade the security on our desktops.”
Front-end support manager, government
Risks. Forrester recognizes that these results may not be representative of all experiences and that the impact may vary depending on several factors.
Results. To account for these risks, Forrester adjusted this cost upward by 15%, yielding a three-year, risk-adjusted total PV of $168,000.
For , these costs may have a three-year, risk-adjusted total PV of .
“Intel helps us with our labor. We haven’t had any additional overhead.”
Front-end support manager, government
Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 | |
---|---|---|---|---|---|---|---|
J1 | Number of IT FTEs needing to be trained on Intel vPro technologies | Composite with 15% attrition | 7070 | 1111 | 1111 | 1111 | |
J2 | Hours of training on Intel vPro technologies per IT FTE | Interviews | 3030 | 3030 | 3030 | 3030 | |
J3 | Easier endpoint device setup and ongoing management | Composite Assumption | $50 $50 | $50 $50 | $50 $50 | $50 $50 | |
Jt | Additional labor to train | J1*J2*J3 | $105,000 $105,000 | $16,500 $16,500 | $16,500 $16,500 | $16,500 $16,500 | |
Risk adjustment | ↑15% | ||||||
Jtr | Additional labor to train (risk-adjusted) | $120,750 $120,750 | $18,975 $18,975 | $18,975 $18,975 | $18,975 $18,975 | ||
Three-year total: $177,675 $177,675 | Three-year present value: $167,938 $167,938 |
The financial results calculated in the Benefits and Costs sections can be used to determine the ROI, NPV, and payback period for the composite organization’s investment. Forrester assumes a yearly discount rate of 10% for this analysis.
These risk-adjusted ROI, NPV, and payback period values are determined by applying risk-adjustment factors to the unadjusted results in each Benefit and Cost section.
Initial | Year 1 | Year 2 | Year 3 | Total | Present Value | |
---|---|---|---|---|---|---|
Total costs | ($120,750)($120,750) | ($506,887)($506,887) | ($506,887)($506,887) | ($506,887)($506,887) | ($1,641,410)($1,641,410) | ($1,381,302)($1,381,302) |
Total benefits | $0 $0 | $1,738,330 $1,738,330 | $1,738,330 $1,738,330 | $1,738,330 $1,738,330 | $5,214,990 $5,214,990 | $4,322,969 $4,322,969 |
Net benefits | ($120,750)($120,750) | $1,231,443 $1,231,443 | $1,231,443 $1,231,443 | $1,231,443 $1,231,443 | $3,573,580 $3,573,580 | $2,941,667 $2,941,667 |
ROI | 213%213% | |||||
Payback period (months) | <6<6 |
Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.
Benefits represent the value delivered to the business by the product. The TEI methodology places equal weight on the measure of benefits and the measure of costs, allowing for a full examination of the effect of the technology on the entire organization.
Costs consider all expenses necessary to deliver the proposed value, or benefits, of the product. The cost category within TEI captures incremental costs over the existing environment for ongoing costs associated with the solution.
Flexibility represents the strategic value that can be obtained for some future additional investment building on top of the initial investment already made. Having the ability to capture that benefit has a PV that can be estimated.
Risks measure the uncertainty of benefit and cost estimates given: 1) the likelihood that estimates will meet original projections and 2) the likelihood that estimates will be tracked over time. TEI risk factors are based on “triangular distribution.”
The present or current value of (discounted) cost and benefit estimates given at an interest rate (the discount rate). The PV of costs and benefits feed into the total NPV of cash flows.
The present or current value of (discounted) future net cash flows given an interest rate (the discount rate). A positive project NPV normally indicates that the investment should be made unless other projects have higher NPVs.
A project’s expected return in percentage terms. ROI is calculated by dividing net benefits (benefits less costs) by costs.
The interest rate used in cash flow analysis to take into account the time value of money. Organizations typically use discount rates between 8% and 16%.
The breakeven point for an investment. This is the point in time at which net benefits (benefits minus costs) equal initial investment or cost.
The initial investment column contains costs incurred at “time 0” or at the beginning of Year 1 that are not discounted. All other cash flows are discounted using the discount rate at the end of the year. PV calculations are calculated for each total cost and benefit estimate. NPV calculations in the summary tables are the sum of the initial investment and the discounted cash flows in each year. Sums and present value calculations of the Total Benefits, Total Costs, and Cash Flow tables may not exactly add up, as some rounding may occur.
Role | Industry | Region | Number Of Employees | Approximate Percentage Of Windows Laptops And Desktops Using Intel vPro |
---|---|---|---|---|
Senior systems engineer | Airline | North America | 83,000 | 80% |
Director of hardware | Financial services | EMEA | 110,000 | 90% |
IT architecture executive advisor | Financial services | North America | 120,000 | 100% |
Chief information officer | Education | North America | 27,500 | 50%* |
Head of front-end environment | Government | EMEA | 21,000 | 100% |
Front-end support manager | Government | EMEA | 21,000 | 100% |
System analyst | Government | EMEA | 21,000 | 100% |
* At the time of the interview, the educational organization was in the process of phasing out non-Intel vPro-based Windows devices and estimated that almost all Windows devices would be Intel-vPro-based within the next two years.
Related Forrester Research
“Navigating The New Terrain Of IT Platform Teams,” Forrester Research, Inc., September 29, 2023
“The Unified Endpoint Management Landscape, Q3 2023,” Forrester Research, Inc., July 17, 2022
“Assess Your Vulnerability Risk Response And Patch Management Maturity,” Forrester Research, Inc., July 10, 2022
“Case Study: How Intel Systematically Improves Its Customer Obsession,” Forrester Research, Inc., November 17, 2022
1 Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.
2 A secondary survey was also conducted with 63 respondents to better understand the benefits and costs of Intel vPro in helping organizations to reach their goals in reducing environmental impact. In addition, survey data from a past Forrester TEI commissioned study with 786 respondents has been referenced to better understand the impact that Intel vPro’s hardware-enabled security has had on the real world security outcomes of organizations. Source: “The Total Economic Impact™ of Intel vPro® Hardware-Enabled Security Features,” A commissioned study conducted by Forrester Consulting on behalf of Intel, 2022.
3 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “What challenges or organizational goals did you hope to address by selected Intel vPro as your standard platform: Improve employee performance and productivity?” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
4 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “What challenges or organizational goals did you hope to address by selected Intel vPro as your standard platform: Reduce IT and endpoint management costs?” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
5 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “What challenges or organizational goals did you hope to address by selected Intel vPro as your standard platform?” with “Improve support for a hybrid/remote workforce.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
6 “Predictions 2024: Cybersecurity, Risk, And Privacy,” Forrester Research, Inc., October 31, 2023
7 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “What challenges or organizational goals did you hope to address by selected Intel vPro as your standard platform?” with “Improve security prevention posture with silicon security capabilities.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
8 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the questions “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” with “Faster device qualification and deployment” and the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” with “Improved patching efficiency.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
9 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” and rating “Easier IT management and support” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
10 The percentages referenced in this paragraph are based on 444 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “You indicated that Intel vPro has made it easier for IT to manage and support your organization. By what (average) percentage has the time to manage endpoint devices been reduced from using Intel vPro?” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
11 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” and rating “Fewer support tickets” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
12 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” and rating “Fewer onsite visits” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
13 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to this question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” by rating these responses on a scale: “Improved employee performance/productivity,” “Improved collaboration,” and “Reduced downtime.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
14 The percentages referenced in this paragraph are based on 719 worldwide IT decision-makers with endpoint management responsibility responding to the question “How many security breaches have happened to [device] with [processor] at your organization in the past year?” Source: “The Total Economic Impact™ of Intel vPro® Hardware-Enabled Security Features,” A commissioned study conducted by Forrester Consulting on behalf of Intel, 2022.
15 The percentages referenced in this paragraph are based on 239 worldwide IT decision-makers with endpoint management responsibility responding to the question “Has your organization faced any of the following types of breaches in the past 12 months?” Source: “The Total Economic Impact™ of Intel vPro® Hardware-Enabled Security Features,” A commissioned study conducted by Forrester Consulting on behalf of Intel, 2022.
16 The percentages referenced in this paragraph are based on 239 worldwide IT decision-makers with endpoint management responsibility responding to the question “You indicated earlier that your organization has faced a breach within the last 12 months. How was a breach enabled in your organization?” Source: “The Total Economic Impact™ of Intel vPro® Hardware-Enabled Security Features,” A commissioned study conducted by Forrester Consulting on behalf of Intel, 2022.
17 The percentages referenced in this paragraph are based on 238 worldwide IT decision-makers with endpoint management responsibility responding to the question “Thinking of your most recent breach, how long did it take your organization to recover from the breach?” Source: “The Total Economic Impact™ of Intel vPro® Hardware-Enabled Security Features,” A commissioned study conducted by Forrester Consulting on behalf of Intel, 2022.
18 Survey data represented is taken from “Forrester Consulting Cost Of A Cybersecurity Breach Survey, Q1 2021.”
19 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” by rating these responses on a scale: “Fewer security incidents and breaches,” “Reduced risk of personal data being stolen,” and “Improved stakeholder confidence due to hardware-enabled security.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
20 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro® as a standard?” and rating “Reduce third-party software and services” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
21 Source: “Greenhouse Gas Equivalencies Calculator,” epa.gov, accessed 14 November 2023.
22 Source: “1 air mile,” bluskymodel.org, accessed 14 November 2023.
23 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” and rating Improved employee performance/productivity” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
24 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” and rating “Higher device resale value” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
25 The percentages referenced in this paragraph are based on 500 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” and rating “Easier access for MSP support” on a scale. Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
26 The percentages referenced in this paragraph are based on 239 worldwide IT decision-makers with endpoint management responsibility responding to the question “What has the impact of a breach been on your organization?” with “Loss of customers.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, September 2022.
27 The percentages referenced in this paragraph are based on 239 worldwide IT decision-makers with endpoint management responsibility responding to the question “What has the impact of a breach been on your organization” with “Less trust from the partner ecosystem.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, September 2022.
28 The percentages referenced in this paragraph are based on 54 worldwide IT decision-makers and Intel vPro customers with endpoint management responsibility responding to the question “You indicated that Intel vPro has allowed your company a broader ecosystem of technologies. What types of additional technologies does this include?” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, August 2023.
29 “Master The Messy Middle Of Hybrid,” Forrester Research, Inc., September 28, 2022
30 “The Future Of Endpoint Management And Security Is Now,” Forrester Research, Inc., September 1, 2022.
Forrester provides independent and objective research-based consulting to help leaders deliver key transformation outcomes. Fueled by our customer-obsessed research, Forrester’s seasoned consultants partner with leaders to execute on their priorities using a unique engagement model that tailors to diverse needs and ensures lasting impact. For more information, visit forrester.com/consulting.
© Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies.
Cookie Preferences
Accept Cookies
Decline
Close
This website uses cookies to deliver functionality and enhance your experience. GDPR requires that we obtain your consent before activating these cookies. Please accept the use of cookies or review your cookie settings now.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions (data inputs, website navigation), so you don’t have to re-enter data when you come back to the site or browse from one page to another.
Behavioral information collected by our web analytics vendor is used to analyze data pertaining to visitor trends, plan website enhancements, and measure overall website effectiveness. We may also use cookies or web beacons to help us offer you products, programs, or services that may be of interest to you and to deliver relevant advertising. We may use third-party advertising companies to help tailor website content to users or to serve ads on our behalf. These companies may also employ cookies and web beacons to measure advertising effectiveness.
Please accept cookies and the collection of behavioral information to receive full functionality and enhance your experience. If you decline cookies, some features of the website may not function normally.
Please see our
Privacy Policy for more information.