The Total Economic Impact™ Of The Intel vPro® Platform As An Endpoint Standard: Spotlight On China
Intel commissioned Forrester Consulting to interview seven representatives from five organizations and survey 500 respondents and conduct a Total Economic Impact™ (TEI) study to better understand the benefits, costs, and risks associated with using the Intel vPro platform as an endpoint standard.1
This abstract will focus on Chinese institutions’ use of Intel vPro and its value to their organizations as their endpoint standard. This has been reported by 50 IT survey respondents located in China whose organizations use Intel vPro as their endpoint standard for Windows devices. In addition, Forrester conducted an interview with a representative of an airline who operates in China as a part of this analysis.
IT decision-makers in China are responsible for many demanding priorities. They need to empower employees to be as productive as possible, even when employees operate remotely or in diverse environments. They also must avoid overloading their IT teams and allow them to remain nimble and capable of responding to new events and priorities. Finally, they are responsible for protecting their organization and employees by ensuring technology is secure and data is safe.
Intel vPro helps with these priorities through business-class hardware that limits disruptions; remote management capabilities that allow for careful control across environments; automated and scalable features that save IT groups time and reduce manual labor; and built-in, hardware-enabled security that provides protection below the OS.
When applied to a composite organization, these attributes drive benefits of $4.32 million over three years versus costs of $1.38 million, adding up to a net present value (NPV) of $2.94 million and an ROI of 213%.
Return on investment (ROI)
213%
Net present value
$2.94M
INVESTMENT DRIVERS For Chinese Organizations
The Chinese survey respondents and interviewees noted their organizations adopted Intel vPro to optimize their workforce experience for their frontline workers. These organizations struggled with several challenges in their legacy environments, including:
- Empowering end-user productivity. The most common priority for surveyed IT decision-makers in China was to improve employee performance and productivity. Devices built on the Intel vPro platform are part of the Intel® Stable IT Platform Program (Intel SIPP), meaning that extra validation is performed to ensure these PCs are built for employee performance in the long run. This validation extends beyond the CPU and includes the chipset, network interface card (NIC), graphics, and other hardware components. This allows IT teams not to worry about their organization’s corporate image breaking from one purchase to the next.
- Supporting remote and hybrid workers. IT leaders saw the opportunity to use Intel vPro technologies, such as Intel® Endpoint Management Assistant (EMA) and Intel® Active Management Technology (AMT) to better support remote and hybrid workforces, which was the second-most common priority for surveyed IT decision-makers in China. They also recognized that Intel vPro provides users with additional task and graphics processing power, further improving worker productivity.
- Improving sustainable practices with regards to hardware purchases. Intel vPro’s remote management capabilities allow for fewer onsite visits and less energy consumption, lowering greenhouse gas emissions. This was a priority for 42% of Chinese respondents who sought to improve their organization’s sustainable practices by investing in Intel vPro as their endpoint standard. In comparison, only 26% of respondents from other countries who said the same.2
What challenges or organizational goals did you hope to address by selecting Intel vPro as your standard platform?
Base: 50 Chinese IT decision-makers at
organizations using Intel vPro
Source: A
commissioned study conducted by Forrester Consulting on behalf of Intel,
July 2023
Intel vPro Features
The Intel vPro platform includes both high-performance Intel Core processors and several added tools and features for users and IT managers. With Intel AMT and Intel EMA, IT managers and help-desk representatives can use advanced management tools, such as enhanced remote access for managing devices and resolving issues, regardless of whether or not a person is at the device or if it is powered off.
In addition, Intel SIPP ensures application and hardware driver compatibility. This provides assurance that a new update will not lead to driver issues, which improves the rate of success for patch deployment. Intel® Hardware Shield mitigates the risk of firmware-level attacks to endpoint machines and provides advanced threat detection and application with data security.
vPro offers built-in security technologies like Intel Hardware Shield, which provides protection against firmware attacks and helps safeguard sensitive data. Furthermore, these AI-based technologies work at the hardware level, allowing security threats to be flagged even before they are detected at the operating system level. Alongside these benefits, businesses also gain access to advanced security features, such as hardware-based remote management, which enables IT teams to maintain and troubleshoot devices even when they are offline or unresponsive, thus reducing downtime and enhancing operational efficiency.
Key Results For Chinese Organizations
To better understand the benefits, costs, and risks associated with this investment, Forrester aggregated the survey results and interviewees' experiences and combined these results into a single composite organization that is an organization with 10,000 employees and revenue of $1 billion per year. Based on the composite, the results of the investment include:
-
Reduced need for
onsite support. Ninety-two
percent of Chinese respondents whose organization uses Intel vPro as its
endpoint standard found that it reduced onsite visits.3 Ninety-four percent found that it
allowed employees to work remotely and in hybrid settings more
effectively.4
Employees of the composite organization have fewer escalated issues with Intel vPro-based devices, which avoids 90% of endpoint hardware-related onsite visits from IT staff. The reduction in travel and IT staff time is worth $1 million over three years to the composite organization. -
Improved employee
effectiveness from improved hardware stability. Using Intel vPro as an endpoint standard
increased employees’ performance and productivity for 88%
of
Chinese survey respondents.5 In addition, 84% of Chinese respondents found
that Intel vPro allowed employees to experience less downtime.6
The composite organization receives value from its end-user employees having fewer hardware-related issues and having the ability to resolve remaining issues faster. This provides the composite organization with $189,000 of value over three years. -
Easier endpoint
device setup and ongoing management. IT decision-makers in China leveraged Intel
vPro
as an endpoint standard to reduce the labor for their IT teams. Of those
surveyed, 88% found Intel vPro resulted in easier IT management and
support.7 Ninety percent could qualify and deploy devices
faster with Intel vPro as well.8
Chinese IT teams saved more time with Intel vPro as well. While survey respondents from other countries saved an average of 12 hours per IT member per week, Chinese respondents found their IT staff saved 14 hours each week.
IT staff within the composite organization can deploy Intel vPro-based devices 30% faster than non-Intel devices. In addition, they save 65% of their time spent on ongoing endpoint device management because Intel vPro-based devices in the composite organization have fewer hardware issues and technology that accelerates resolution. The saved IT labor provides $1.7 million in value to the composite organization over three years. -
Fewer help desk
support tickets. Eighty-four
percent of survey respondents in China found that their organization had
fewer support tickets because of Intel vPro.9
The help desk of the composite organization saves time with 40% fewer endpoint hardware-related tickets. The reduced tickets save the composite organization $776,000 over three years. -
Hardware-enabled
security. Survey
respondents
in China estimated that groups using Intel vPro as their endpoint standard
experienced an average of 24% fewer security breaches than groups with
non-Intel endpoints.10 In addition, 86% of these respondents found
that
Intel vPro helped improve stakeholder confidence due to hardware-enabled
security.11
The composite organization has 23% fewer breaches and spends 35% less time on breach investigation, with 10% to 12% of this improvement attributable to Intel vPro’s hardware-enabled security in addition to other security practices enabled by Intel vPro technologies. The portion of this savings attributable to Intel vPro over three years is worth $338,000 to the composite organization.
-
Return on investment (ROI):
213%
-
Net present value (NPV):
$2.94M
Disclosures
Readers should be aware of the following:
This study is commissioned by Intel and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.
Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Intel vPro.
Intel reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study.
Intel provided the customer names for the interviews but did not participate in the interviews.
Appendix A: Endnotes
1 Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.
2 The percentages referenced in this paragraph are based on 50 IT decision-makers in China and 450 IT decision-makers in other countries with endpoint management responsibility responding to the question, “What challenges or organizational goals did you hope to address by selecting Intel vPro as your standard platform?” It highlights those who responded, “Improve sustainable practices with regards to hardware purchases.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
3 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Reduced onsite visits.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
4 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “More efficient remote and hybrid working.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
5 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Improved employee performance/productivity.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
6 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Reduced downtime.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
7 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Easier IT management and support.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
8 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Faster device qualification and deployment.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
9 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Fewer support tickets.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
10 The percentages referenced in this paragraph are based on 42 IT decision-makers in China with endpoint management responsibility responding to the question, “You indicated that Intel vPro has resulted in fewer security breaches/incidents your organization. Roughly how many material security breaches or incidents does your organization experience each year?” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
11 The percentages referenced in this paragraph are based on 50 IT decision-makers in China with endpoint management responsibility responding to the question, “How much do you agree or disagree that these are benefits your company has experienced by using Intel vPro as a standard?” It highlights those who responded, “Improved stakeholder confidence due to hardware-enabled security.” Source: A commissioned study conducted by Forrester Consulting on behalf of Intel, July 2023.
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