Improved Endpoint Incident Management

Evidence and data. Interviewees consistently noted that they improved endpoint incident management as a result of deploying Tanium Autonomous IT. In their prior state, the ability to quickly identify and resolve endpoint issues was slow, ineffective, and limited. They described endpoint incidents as operational (e.g., process stalls, corrupt configurations, failed backups, and broken UI elements) or security-related (e.g., suspicious executables, misconfigurations, and drift from expected baselines). Interviewees discussed how the Tanium Autonomous IT Platform helped them gain real-time insights, rapid diagnostic capabilities, and consistent enterprisewide execution by enabling live endpoint queries, high-fidelity telemetry, and rapid, targeted remediation. This resulted in proactive incident resolution combined with a significant reduction in the mean time to investigate and remediate (MTTR) for endpoint incidents that required resolution.

• The enterprise infrastructure manager for the cloud computing services provider stated: “With Tanium, our worst-case endpoint resolution is approximately 7 hours, so we can respond the same day instead of resolving the issue two or more weeks later.” This suggests a reduction of approximately 91% in MTTR.

• The enterprise solutions director for the SaaS software vendor explained: “Our MTTR dropped from 76 hours to approximately 40 hours and incident volume fell by about 70% year over year. Getting real-time endpoint data into workflows meant tier-one analysts could act instead of waiting on engineering.”

• The infrastructure manager for the hospitality retailer explained: “Yesterday, the kiosk font was wrong across 2,100+ devices across our locations. With Tanium, it was one person, approximately 10 minutes of work, and we let it roll for under an hour. Without Tanium, it would have taken five people about 8 hours each to get this done.”

Modeling and assumptions. This benefit quantifies the productivity improvement for the core endpoint management team for endpoint incident resolution. Based on the interviews, Forrester assumes the following about the composite organization:

• The composite organization’s endpoint operations and security management team handles 250 endpoint incidents per week in the prior state, translating to 13,000 incidents per year.

• The gross reduction in incident volume is 20%. The net reduction in incident volume is 16% in Year 1, 18% in Year 2, and 20% in Year 3, based on the effectiveness ramp of the Tanium Autonomous IT Platform.

• The average time needed to investigate and remediate an incident in the prior state is 2 hours. The automatic resolution of endpoint incidents saves the composite 4,160 hours in Year 1, 4,680 hours in Year 2, and 5,200 hours in Year 4.

• The net reduction in the MTTR for incidents that require remediation by the endpoint management team is 60% in Year 1, 68% in Year 2, and 75% in Year 3, based on the effectiveness ramp of the Tanium Autonomous IT Platform. The time saved from the faster remediation of these incidents is 13,014 hours in Year 1, 13,858 hours in Year 2, and 15,600 hours in Year 3.

• The average fully burdened hourly rate for a full-time employee (FTE) working on endpoint incident management is $70. At the composite, 60% of these FTEs work on endpoint security and 40% work on endpoint operations.

• The combined time savings computed for this benefit implies that the composite organization frees up 8.3 endpoint operations and security FTEs in Year 1, 9.4 in Year 2, and 10.0 in Year 3 for network and security functions with higher added value.

Risks. Forrester recognizes that these results may not be representative of all experiences and that endpoint incident management productivity gains will vary among organizations depending on:

• The incident volume for a given organization. This will vary based on its size, the regulatory environment of its industry, and the sophistication of the endpoint management technology stack.

• The sophistication of the organization’s endpoint management team.

• The average time for investigation and remediation in the prior state. This may vary based on the legacy tools used.

Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $2.8 million.

Faster OS Patching Compliance

Evidence and data. A recurring theme that the interviewees noted was the dramatic acceleration in server and workstation OS patching once they deployed Tanium Autonomous IT — an area where prior tools struggled to meet the industry-standard monthly cadence. Before Tanium, interviewees described two different patching processes: Server teams relied on slow, network-bound systems prone to long-tail failures and off-hours manual work; workstation patching depended on devices being on-premises or on-VPN, which often resulted in inconsistent coverage and persistent compliance gaps. By deploying Tanium, interviewees unified server and workstation OS patching into a single, streamlined workflow, using peer-to-peer content distribution, the prestaging of packages, and automated prerequisite checks to ensure readiness before execution. Combined with real-time success/failure telemetry and ring-based controls, interviewees’ teams could safely pilot, expand, and complete monthly OS patches across all device types, more efficiently and effectively. Some interviewees doubled the number of compliant server patches per year by deploying Tanium.

• Asked to quantify the impact of Tanium Autonomous IT on their organization’s OS and patch updates, the IT director for the enterprise software firm elaborated: “We use a three-ring approach for monthly patching. Now we get upwards of 90% of our fleet updated within the first 24 hours, and the entire company receives the update within 10 days. With [the legacy tool vendor] before, the long tail would take weeks.”

• The enterprise solutions director for the SaaS software vendor shared: “Patch compliance moved to >95% within 30 days instead of the three to four months we used to see. That cadence carried into OS upgrades, which we now plan and complete in controlled rings.”

• The infrastructure manager for the hospitality retailer explained: “We’re doing Windows 11 upgrades with two people. We’ve been staggering these, and we’re down to the last 45 stores. It takes about 35 minutes to schedule each night. Before Tanium, that kind of work took two endpoint teams plus store techs and dragged on for months.”

• The VP of cybersecurity engineering for the financial services firm said: “We saw about an 80% reduction in packaging time for third-party updates using Tanium’s catalog. That reliability feeds our patch waves and OS upgrade motions and cuts down the failures we had to chase.”

• The security operations director for the consumer electronics retailer observed, “For store and corporate fleets, we can push urgent updates and see adoption quickly, even off-VPN.”

Modeling and assumptions. This benefit quantifies the productivity improvement for the core endpoint management team for both server and workstation OS patching). Based on the interviews, Forrester assumes the following about the composite organization:

• Prior to deploying Tanium, the composite organization manages eight server patches per year due to the inefficiency of its legacy tools.

• The average effort needed for server patches in the prior state requires four FTEs for an average of approximately 87 hours each.

• The gross improvement in server patching efficiency is 65%. The net improvement in efficiency for server patching is 45% in Year 1, 57% in Year 2, and 65% in Year 3, based on the effectiveness ramp of the Tanium Autonomous IT Platform. The composite saves 486 hours in Year 1, 985 in Year 2, and 1,319 in Year 3 due to faster server patches.

• With Tanium, the composite successfully and efficiently completes 12 server patches each year. The incremental value of being able to do 12, or even 16, server patches per year — resulting in a more robust and secure endpoint environment — is not quantified in the model.

• The composite organization does 12 workstation (or desktop) patches per year.

• The average effort needed to achieve 95% coverage for workstation (or desktop) patches in the prior state requires 1.6 FTEs for 80 hours each.

• The net efficiency improvement for 95% coverage of workstation patches with Tanium Autonomous IT is 69% in Year 1, 86% in Year 2, and 95% in Year 3, based on the effectiveness ramp of the Tanium Autonomous IT Platform. The higher efficiency rate for compliant workstation patching — compared to 65% efficiency improvement for server patching — is largely attributed to the longer period of time (two weeks) it takes to complete workstation patches.

• The time savings for the endpoint management team due to faster workstation patching per year are 1,060 hours in Year 1, 1,321 in Year 2, and 1,459 in Year 3. Compliant patching for workstations assumes 95% coverage of endpoints.

• The fully burdened hourly rate for an endpoint operations FTE is $65.

• The combined time savings computed for this benefit implies that the composite organization frees up 0.7 endpoint operations FTEs in Year 1, 1.1 in Year 2, and 1.3 in Year 3 for engineering functions with higher added value.

Risks. Forrester recognizes that these results may not be representative of all experiences and that OS upgrade and compliant patching efficiencies will vary among organizations depending on:

• The number of OS upgrades per year.

• The sophistication of the organization’s endpoint management team.

• The average time for compliant OS patching in the prior state. This may vary based on the organization’s legacy tool set.

Results. To account for these risks, Forrester adjusted this benefit downward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $333,000.

Endpoint Operations And Security Team Productivity-Driven Savings

Evidence and data. All interviewees noted the significant organizational-level productivity improvements for their endpoint operations and security management teams once they fully deployed Tanium Autonomous. In their prior state, teams were fragmented due to tool sprawl, inconsistent data sources, and manual, ticket-driven coordination, forcing senior engineers to spend large portions of their time aggregating information, validating conflicting reports, or handcrafting recurring operational scripts. Interviewees said that Tanium’s ability to harmonize workflows, standardize processes, and centralize operational playbooks delivered unified dashboards, consistent data pipelines, and role-appropriate access, allowing tier-one and tier-two staff to resolve more issues autonomously while freeing senior engineers to focus on engineering rather than firefighting. Features such as centralized policy enforcement, reusable automation packages, standard operating playbooks, and cross-team visibility reduced coordination overhead, streamlined change cycles, and eliminated duplicate work across interviewees’ endpoint management teams.

• The enterprise infrastructure manager for the cloud computing services provider elaborated: “For patching alone, there was an entire team of 40 people doing that work. Now, we have seven people doing patching.” By itself, that is an 83% improvement in efficiency.

• The enterprise solutions director for the SaaS software vendor stated: “I have two primary engineering teams that operate with Tanium — six FTEs spending about 60% their time on infrastructure with Tanium. Without Tanium, we would likely need 12 people full time.”

• The IT director for the enterprise software firm explained: “In 2021, I had a staff of about four, which has grown to 6.5 as the organization has grown. If we didn’t have Tanium, I would need a team of eight or 10.”

• The VP of cybersecurity engineering for the financial services firm described the overall productivity of Tanium as follows: “I have about three FTEs and it’s 40% to 50% of their time because we have federated out the tool [Tanium Autonomous IT] because IT and others use it. You have a ubiquitous tool that reduces risk and complexity.”

Modeling and assumptions. This benefit quantifies organizational-level productivity improvements for their endpoint operations and security teams — at a holistic level, rather than by process, function, or workflow. Based on the interviews, Forrester assumes the following about the composite organization:

• The composite’s endpoint operations and security management team comprises 20 FTEs before Tanium is deployed.

• The gross improvement in endpoint management team productivity at the composite is 70%. The net improvement in team productivity is 56% in Year 1, 63% in Year 2, and 70% in Year 3, based on the effectiveness ramp of the Tanium Autonomous IT Platform.

• Row C3 calculates the number of endpoint management team FTEs that can be assigned to higher-value tasks at a holistic level.

• The cumulative impact of Benefit A and Benefit B on FTEs that can be reassigned is summarized in row C4.

• The TEI financial model cannot count benefits twice: Thus, the functional productivity savings from Benefits A and B need to be deducted from the holistic productivity savings. This is netted out in row C5.

• The combination of Benefits A, B and C comprise the overall productivity gains achieved by the endpoint operations and security management team with the ongoing usage of the Tanium Autonomous IT Platform.

Risks. Forrester recognizes that these results may not be representative of all experiences and that holistic productivity improvements for endpoint management teams will vary among organizations depending on:

• The size of the overall organization and the size of the original endpoint management team. Interviewees at the larger organizations said they experienced a higher percentage of savings.

• The capabilities of the legacy tools stack.

Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $811,000.

Improved Security Posture

Evidence and data. Interviewees noted they wanted the ability to materially improve their security posture by eliminating blind spots that previously left their organizations exposed to breaches — whether broad vulnerabilities or single compromised endpoints. Before Tanium, their teams relied on stale, incomplete, or conflicting endpoint data, making it difficult to spot vulnerable systems, verify controls, detect drift from baselines, or respond before an attacker could exploit gaps. The interviewees’ teams used Tanium’s ability to deliver live, fleetwide endpoint telemetry in order to identify unpatched or misconfigured devices in minutes rather than weeks as well as to pinpoint exposure across operating systems, locations, or business units. They also described how capabilities like real-time querying, continuous compliance and configuration checks, the rapid detection of unmanaged or out-of-policy endpoints, and the ability to isolate or remediate hosts immediately gave their security and operations teams a unified, real-time view of risk. This shift to real-time awareness and instant action allowed interviewees to reduce the likelihood of both widespread incidents and high-impact single endpoint failures, strengthening their overall security resilience even when they had adopted Tanium primarily for operational use cases.

• The VP of cybersecurity engineering for the financial services firm said: “You have a ubiquitous tool and reduced complexity — that’s risk reduction. We can see and act across the estate without juggling five consoles.” They went on to estimate that they improved endpoint visibility and ease of information retrieval by 80% to 90%.

• The infrastructure manager for the hospitality retailer explained: “Tanium is the first and last line of defense for endpoints for our organization. The extensive visibility and immediate action are what keep issues from becoming security problems.”

• The IT director for the enterprise software firm elaborated: “When a zero-day hits, we can package, target, and prove adoption. We’re not arguing over whose data is right. We reach 90%+ in 24 hours, which materially reduces risk.”

• The security operations director for the consumer electronics retailer observed: “During M&A, we had visibility into the acquired environment within about 48 hours of pushing the agent, which enabled us to bring endpoints up to policy fast.”

• The enterprise infrastructure manager for the cloud computing services provider observed: “Our detection of incidents went up 14%. The same things were happening before; we just didn’t know they were happening.”

Modeling and assumptions. This benefit focuses on the improvement in security outcomes for the composite organization with Tanium Autonomous IT. To objectively measure the improved security posture — or reduced risk of a breach — for a security solution, Forrester relies on regression data analysis of specific findings from Forrester’s Security Survey, 2025. Based on the interviews, Forrester assumes the following about the composite organization:

• To estimate the total annual risk exposure to security breaches for the composite organization, we performed a regression analysis of the reported total cumulative costs of all breaches experienced by security decision-makers’ organizations in the past 12 months.³ We used the composite organization’s revenue as the input to the regression formula.

• To estimate the percent of breaches originating from external attacks targeting organizations, external attacks targeting remote environments, and internal incidents, we performed a regression analysis of the likelihood of experiencing one or more breaches, using the frequency of breaches experienced by security decision-makers’ organizations in the past 12 months.⁴ We used the composite organization’s revenue as the input to the regression formula.

• Eighty percent of the breaches and security vulnerabilities identified above are addressable with the deployment of Tanium Autonomous IT.

• The gross reduction of breach risk at the composite is 60% after deploying Tanium Autonomous IT. The net reduction of 48% in Year 1, 54% in Year 2, and 60% by Year 3 is based on the effectiveness ramp of the Tanium Autonomous IT Platform.

Risks. Forrester recognizes that these results may not be representative of all experiences and that the improved security posture will vary among organizations depending on:

• The organization’s industry. Organizations in highly regulated industries are likely to be more closely monitored, so an improved security posture would be more beneficial.

• The size of an organization, as determined by revenue and/or number of employees. This is likely to affect the size of any regulatory fines imposed or the financial impact of a significant security incident.

• The organization’s legacy endpoint security stack.

Results. To account for these risks, Forrester adjusted this benefit downward by 15%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $2.1 million.

Improved Software Asset Management

Evidence and data. Several interviewees highlighted that they were able to make meaningful improvements in software asset management by deploying Tanium Autonomous IT. In particular, it gave their teams real-time visibility into what applications were installed and used across their desktops and workstations. Before Tanium, interviewees’ organizations struggled with unknown or inconsistently reported software footprints, making it difficult to identify unused applications, duplicate or overlapping workstation tools, unauthorized installs, or lingering legacy software that quietly consumed licenses and support dollars. To tackle these challenges, they used Tanium’s capabilities like continuous, high-fidelity software inventory, granular insight into versioning and usage, and the ability to rapidly target and remove unneeded or out-of-policy applications at scale. Interviewees were able to reclaim unused and underutilized software, tighten governance around what runs on endpoints, and reduce technical debt.

• The enterprise solutions director for the SaaS software vendor explained: “We had too many collaboration apps on endpoints [four tools for video conferencing and messaging], and we rationalized the stack. Tanium helped us clean up the duplicate desktop software and tightened governance, so we weren’t paying for things people weren’t using.”

• The infrastructure manager for the hospitality retailer stated: “If it’s not approved or it’s duplicative, we can find it and remove it [with Tanium]. That keeps the endpoint footprint clean and avoids paying for stuff no one needs.”

• The enterprise infrastructure manager for the cloud computing services provider observed: “With data that’s hours old, not weeks, we can see what’s installed and act on it the same day. That closes the gap on unauthorized or unused desktop software.”

• The security operations director for the consumer electronics retailer summarized their position: “We needed a single source of truth on endpoints, so we knew what software was out there. That visibility is what lets us enforce what should and shouldn’t be on devices.”

• The IT director for the enterprise software firm explained: “We’ve been proactive and disciplined with license management. The value provided by Tanium is having the real-time inventory to remove what shouldn’t be there.”

Modeling and assumptions. This benefit is about reclaiming unused, underutilized, duplicated, or unauthorized desktop/workstation software only — enabled by Tanium’s real-time intelligence. This benefit is not about overlapping enterprise-level endpoint management tools (discussed next). Based on the interviews, Forrester assumes the following about the composite organization:

• There are 48,000 endpoints.

• Thirty percent of these endpoints have reclaimable software.⁵

• The composite is able to successfully reclaim 80% (at a gross level) of the software on endpoints with reclaimable software. The net reclamation of 64% in Year 1, 72% in Year 2, and 80% by Year 3 is based on the effectiveness ramp of the Tanium Autonomous IT.

• The average value of the localized desktop software and utilities that can be reclaimed is $250.⁶

Risks. Forrester recognizes that these results may not be representative of all experiences and that the improvement in software asset management will vary among organizations depending on:

• The number of employees and endpoints.

• The percentage of endpoints with reclaimable software, which will vary by industry and company.

• The software reclamation value per endpoint. This will depend on how proactive the endpoint management team was in managing this in the prior state.

Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $5.7 million.

Cost Savings From Legacy Tool Consolidation

Evidence and data. Interviewees increasingly found themselves operating in endpoint environments crowded with legacy point tools, many of which overlapped, were not well integrated, or were past the peak of their usefulness. Over time, decentralized IT purchasing, “shadow IT,” and team-specific budgets led to a patchwork of products for patching, configuration management, software deployment, vulnerability scanning, integrity monitoring, data discovery, remote execution, and endpoint telemetry — each carrying its own licensing model, infrastructure footprint, and administrative overhead. As these tools proliferated, interviewees struggled to know what they owned, how the tools interacted, whether they complemented or conflicted with one another, and why friction persisted despite the increase in total spend. Interviewees described how Tanium Autonomous IT addressed this fragmentation by delivering a single-agent, single-platform architecture that unified endpoint operations and security capabilities traditionally spread across four to seven tools, allowing their organizations to fully retire those legacy systems. They used Tanium Autonomous IT’s integrated configuration and compliance checks, centralized content and patch orchestration, built-in integrity monitoring and data discovery, and real-time endpoint telemetry to eliminate standalone products and provide the coordinated operational foundation that their decentralized tool ecosystems were never designed to deliver.

• The infrastructure manager for the hospitality retailer explained: “Running one platform instead of several means I don’t need to buy and maintain a bunch of separate tools. It’s fewer licenses, fewer servers, and less vendor overhead.”

• The security operations director for the consumer electronics retailer noted: “We had another tool doing integrity monitoring, and we sunset that because Tanium replaced it. We also consolidated data loss protection functions into the platform, which cut licensing and support costs.”

• The enterprise infrastructure manager for the cloud computing services provider observed: “We moved away from maintaining multiple parallel tools and the infrastructure that went with them. With Tanium as the platform, the contracting and run costs are simpler and lower.”

• The VP of cybersecurity engineering for the financial services firm explained: “You have a platform that’s reduced complexity and cost. We don’t need [legacy endpoint configuration manager], we don’t need [legacy network performance monitoring], and you get efficiency gains from retiring those stacks.”

• The enterprise solutions director for the SaaS software vendor revealed: “We deprecated on-prem hardware and software tied to legacy endpoint tools, and that alone saved us about $170,000 a year. Consolidation cleaned up contracts and made the cost structure straightforward.”

Modeling and assumptions. This benefit reflects cost savings derived by eliminating overlapping enterprise-level endpoint management tools. Based on the interviews, Forrester assumes the following about the composite organization:

• The composite is able to eliminate four different legacy tools in Year 3 from its range of patching, configuration management, software deployment, vulnerability scanning, integrity monitoring, data discovery, remote execution, and endpoint telemetry tools. Based on the composite’s size and the endpoints covered, the average licensing cost of each legacy tool is $500,000 per year.

• The composite is able to eliminate two endpoint operations FTEs that are dedicated to supporting these tools, given the scope of the tools outlined and the composite’s footprint.

• The average fully burdened annual salary for an endpoint operations FTE working on endpoint tools support is $135,000.

Risks. Forrester recognizes that these results may not be representative of all experiences and that cost savings from legacy tool consolidation will vary among organizations depending on:

• The size of the organization and the organization’s ability to secure favorable pricing terms.

• The number and costs of FTEs providing support for legacy endpoint management tools. These may vary based on the tool.

• Legacy licensing contract terms.

Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $4.1 million.

Avoided Downtime For End Users

Evidence and data. Some interviewees noted that they significantly reduced the downtime experienced by end users during endpoint incidents, OS upgrades, and monthly patch cycles by deploying Tanium Autonomous IT. Previously, endpoint issues often lingered unnoticed until users reported them; patch waves took weeks to complete, leaving machines unstable or noncompliant; and OS upgrades required disruptive on-site work or after-hours interventions. All these issues routinely disrupted employees’ productivity. Interviewees explained that they could reduce this downtime by using Tanium Autonomous IT to provide live endpoint state detection, pre-execution readiness checks that prevented upgrades and patches from failing mid-use, silent and prestaged deployments that avoided bandwidth bottlenecks, and precise targeting of remediation actions so only affected machines were touched. Together, these capabilities translated into fewer user visible disruptions and higher overall end-user productivity.

• The enterprise solutions director for the SaaS software vendor explained, “With real-time data flowing into workflows, tier-one analysts can act immediately, so end users aren’t waiting days for engineering to look at their device.”

• The IT director for the enterprise software firm elaborated, “When patches dragged on with Microsoft, we’d be dealing with long-tail failures that hit end users, and with Tanium that almost disappears.”

• The enterprise infrastructure manager for the cloud computing services provider stated: “Getting to 95% in two to three days instead of two to three weeks means users aren’t sitting on vulnerable or unstable systems.”

• The security operations director for the consumer electronics retailer observed, “We can quarantine and investigate off-VPN, which means we don’t need to pull the machine or send someone out, which is less impact on the employee.”

• The VP of cybersecurity engineering for the financial services firm said, “Reducing complexity on the endpoint reduces risk and reduces the number of times users are disrupted.”

Modeling and assumptions. This benefit is about reduced downtime for end users from the tactical issues of incident management, OS upgrades, and Tuesday patches, that are operationally optimized with Tanium. Based on the interviews, Forrester assumes the following about the composite organization:

• The composite has 40,000 employees. Thirty percent of end users miss a server OS patch each year, and a third of those require a manual patch for functionality and/or compliance. The annual numbers are adjusted for the effectiveness ramp of the Tanium platform.

• Each end user experiences 3 hours of downtime for a manual server patch.

• Forty percent of end users miss out on one workstation patch each year, and 10% of those require manual patching for compliance. The annual numbers are adjusted for the effectiveness ramp of the Tanium platform.

• Each end user experiences 30 minutes of downtime for a manual workstation patch.

• The number of end users affected by endpoint incidents is based on the number of incidents per year. These may not be unique end users.

• An end user with an endpoint incident experiences 2 hours of downtime per incident.

• The total downtime for end users averages out to 5.5 hours of downtime per end user per year — a very conservative productivity savings of 0.5%.

• This benefit does not include the business impact or opportunity cost of disruption to business operations.

Risks. Forrester recognizes that these results may not be representative of all experiences and that the avoided downtime for end users will vary among organizations depending on:

• The number of OS patches per year for servers and workstations.

• The average end-user downtime for server patching and workstation patching in the prior state.

• The number of incidents. This will vary based on the size of the organization, the regulatory environment of its industry, and the sophistication of its endpoint management technology stack.

• The average downtime for investigation and remediation in the prior state.

Results. To account for these risks, Forrester adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $4.2 million.

Unquantified Benefits

Interviewees mentioned the following additional benefits that their organizations experienced but were not able to quantify:

• Global reach and scalability for growth. Interviewees noted that they gained consistent control and visibility across globally distributed, mixed OS, hybrid, and off-VPN environments by deploying Tanium Autonomous IT. They emphasized that endpoints remained reachable — whether in stores, home offices, cloud workloads, or remote geographies — and allowed patching, updates, and investigations to proceed without depending on the network location. This reach ensured that large, dispersed organizations could maintain uniform standards and execute changes reliably at enterprise scale. The IT director for the enterprise software firm noted: “With Tanium, devices report in whether they’re at home or in the office. Now, we patch and deploy reliably at scale.”

• An audit-ready compliance posture. Interviewees observed that Tanium provided centralized, real-time evidence of patch levels, configuration status, and remediation progress, enabling teams to respond to audits and regulatory reviews with clarity and consistency. Instead of stitching together data from multiple tools, organizations could demonstrate compliance from a single, authoritative source. This reduced preparation time, eliminated uncertainty, and strengthened credibility with both internal stakeholders and external regulators.

• Reliability and operational stability. Interviewees highlighted Tanium’s ability to execute large-scale updates and configuration changes without destabilizing endpoints, even during major OS upgrades. Prechecks, controlled rollout mechanisms, and robust failure-handling reduced the likelihood of outages or “bricked” devices, making change cycles far more predictable. This operational stability allowed interviewees’ teams to move faster with fewer escalations and less operational risk. The infrastructure manager for the hospitality retailer observed: “We’re 75% through our Windows 11 upgrades. So far, with Tanium, not a single device has been bricked.”

• Enhanced collaboration between security and IT. Interviewees described how they eliminated the historical friction between IT and security teams over whose data was correct or current after deploying Tanium, as they gained a shared, real-time view of their endpoint posture. Several interviewees noted that both sides could investigate issues, validate fixes, and prioritize actions using the same authoritative information and tooling, which provided a single source of truth. This alignment not only made resolution faster but also strengthened trust and joint ownership of endpoint health and risk. The IT director for the enterprise software firm commented on the improved collaboration between the infrastructure and security teams: “Once we were up and running with Tanium, we went from arguing about whose report was right to fixing the issue.”

• Strong vendor partnerships and expert support. Interviewees described Tanium’s technical account managers and professional services engineers as critical accelerators of deployment, tuning, and ongoing operational maturity. These experts not only helped them resolve complex issues quickly but also acted as strategic partners, offering guidance on best practices and advocating for feature enhancements. The depth of engagement made the interviewees feel confident that their organization was fully supported throughout their lifecycle with the platform. The security operations director for the consumer electronics retailer relayed: “Our professional services engineer [from Tanium] accelerated our maturity exponentially and help us smooth our internal cross-team issues.”

Flexibility

The value of flexibility is unique to each customer. There are multiple scenarios in which a customer might implement Tanium Autonomous IT and later realize additional uses and business opportunities, including:

• Customizable sensors and scripts. Interviewees emphasized that Tanium allowed them to build their own sensors, checks, and remediation scripts on the fly whenever new issues or operational needs surfaced. This flexibility enabled their teams to adapt to unexpected conditions, new vulnerabilities, or emergent business requirements without waiting for vendor updates or large engineering efforts. Interviewees saw the potential with Tanium’s emerging AI capabilities to more quickly create sensors and automated recommendations for what to query next. The VP of cybersecurity engineering for the financial services firm noted: “Tanium enables us to grab whatever we need — files, logs, processes — and customize endpoint management workflows very easily.”

• Extension to unanticipated use cases. Interviewees noted that Tanium functioned as the versatile tool their organizations relied on for when traditional IT or security tools hit their limits. Whether pulling PowerShell logs, quarantining devices in a custom way, checking for unusual software (like AI browsers), or executing multistep remediation, the platform allowed their organizations to pivot quickly as new threats or operational challenges emerged. Interviewees also believed that AI-driven guidance would help determine the “next best action” in uncertain or fast-changing scenarios.

• Support for diverse environments and operating models. Interviewees described how Tanium allowed them to adapt to shifts in workforce distribution, store operations, hybrid cloud growth, and mixed OS/server environments. The platform’s architecture made it easy to extend coverage into new geographies, new business units, or newly acquired companies — even when those environments weren’t standardized.

Flexibility would also be quantified when evaluated as part of a specific project (described in more detail in Total Economic Impact Approach).