“I had to dig up the phone number for [the on-call resource], or I had to ask around who was supposed to be on call, which could result in a delay in care. Now, there’s just one place to look, which is linked directly within [our electronic health records (EHRs)]. Not only has on-call management increased efficiency by getting the message to the right person faster but it has also decreased frustration and annoyance. It reduces wrong calls. With QGenda, when you use the texting or paging feature, there’s a log for what you did when you reached out and whether or not the message was received, which, from a legal perspective, is good.” — Director of medical informatics, health system © FORRESTER RESEARCH, INC., ALL RIGHTS RESERVED.
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