A Forrester Total Economic Impact™ Study Commissioned By Netskope, October 2024
As modern enterprises shift to the cloud, they must secure access to corporate applications while protecting users and apps from the malicious internet. To do so, networking and security professionals are implementing security service edge (SSE) solutions in growing numbers instead of traditional secure web gateways, firewalls, and VPNs. SSE solutions inspect egress traffic from remote users, buildings, vehicles, or similar remote edge locations, allowing firms to provide Zero Trust access to the web, software-as-a-service (SaaS), infrastructure-as-a-service (IaaS), and public-facing enterprise apps, as well as private applications and resources to ensure data loss prevention and threat protection for any user, device, or location.1
The Netskope One platform features a comprehensive, converged SSE solution that enables organizations with hybrid cloud environments to consolidate and secure access to the web, cloud services, and private apps from any location. The Netskope One platform for SSE offers remote workers secure web and cloud access while allowing network and security teams to enact data loss prevention controls; protect, detect, and mitigate threats; and enforce corporate policies, compliance regulations, and best practices. Unique to Netskope is the NewEdge private network, which allows Netskope to optimize application traffic across and through multiple security services. NewEdge helps reduce the performance issues often encountered with SaaS-based security solutions.
Netskope commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Netskope SSE.2 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Netskope SSE on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four representatives with experience using Netskope SSE. For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization that is a multibillion-dollar firm with 60,000 employees (full-time equivalents [FTEs]) worldwide, half of whom require remote access to private corporate apps.
Return on investment (ROI):
109%
Benefits PV:
$14.48M
Net present value (NPV):
$7.55M
Payback:
<6 months
Interviewees said that prior to using Netskope SSE, their organizations faced significant challenges as a result of their outdated and inadequate legacy networking and security environments, including major data breaches marked by data loss. Regular issues with latency and network performance impacted the availability of critical customer- and user-facing apps. Interviewees lamented that these network outages and degradations caused revenue loss as well as unplanned employee downtime — dual blows to their organizations’ profitability. Networking and security staff productivity was impeded by outages, long lists of standing issues, and large volumes of troubleshooting tickets from disgruntled remote workers.
After the investment in Netskope SSE, the interviewees’ organizations were able to consolidate network security infrastructure, decommissioning legacy data centers, physical equipment, and hardware in the process and enabling internal and external labor savings on vendor management, support, and equipment maintenance. Interviewees also highlighted other key results from the investment: They streamlined operations for general networking efforts as well as those related to merger and acquisitions activity; saw an increase in security operations effectiveness; reduced the risk of malware infection, data exfiltration, and other threats; saw improved visibility into, better context for, and stronger security controls to block risky user behavior; and made measurable reductions in security incident volumes and average resolution times.
Quantified benefits. Three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:
Unquantified benefits. Benefits that provide value for the composite organization but are not quantified for this study include:
Costs. Three-year, risk-adjusted PV costs for the composite organization include:
The representative interviews and financial analysis found that a composite organization experiences benefits of $14.48 million over three years versus costs of $6.93 million, adding up to a net present value (NPV) of $7.55 million and an ROI of 109%.
395 hours
Avoided networking and security effort per resource per year
“With Netskope SSE, we have stopped revenue loss [from data breaches]. We are able to [better] prevent data breaches and then in case of an incident, we are able to get back up sooner.”
Head of security engineering, hospitality
Readers should be aware of the following:
This study is commissioned by Netskope and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.
Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Netskope SSE.
Netskope reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study.
Netskope provided the customer names for the interviews but did not participate in the interviews. The scope of the cybersecurity practice within Forrester is founded in industry knowledge and survey information from global organizations, updated on an annual basis. Further information is available from Forrester Decisions for Security & Risk or a Forrester analyst.
1 Source: The Security Service Edge Solutions Landscape, Q4 2023, Forrester Research, Inc., December 5, 2023.
2 Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.
Forrester provides independent and objective research-based consulting to help leaders deliver key transformation outcomes. Fueled by our customer-obsessed research, Forrester’s seasoned consultants partner with leaders to execute on their priorities using a unique engagement model that tailors to diverse needs and ensures lasting impact. For more information, visit forrester.com/consulting.
© Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies.
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