In today’s fast-paced, technology-driven business environment, organizations must equip their employees with efficient tools to ensure productivity and seamless operations. Managing a large-scale laptop deployment across a diverse workforce presents significant logistic and technical challenges, requiring solutions that simplify the process while maintaining security and performance standards. Organizations looking to modernize and support their workforce need solutions that not only streamline deployment but also reduce internal management burdens over time.

The Laptops and Business Solutions package from HP addresses these challenges by providing organizations with comprehensive deployment, configuration, and support services. This solution enables companies to efficiently roll out thousands of laptops while ensuring consistent security, simplified management, and long-term scalability. By leveraging HP’s integrated solutions, companies can minimize upfront technical hurdles and ongoing maintenance efforts, allowing their teams to focus on core business activities instead of IT management.

HP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Laptops and Business Solutions.¹ The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Laptops and Business Solutions on their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four decision-makers with experience using HP Laptops and Business Solutions. For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization that is a global organization with 20,000 end users and a 200-person IT support team consisting of end-user support staff, endpoint management personnel, and systems management professionals. This team is responsible for device deployment, day-to-day user support, proactive maintenance, and issue resolution to ensure operational efficiency across the organization.

Prior to implementing Laptops and Business Solutions from HP, organizations typically faced fragmented approaches to technology management. Individual departments often selected their own devices and solutions, leading to a lack of standardization, higher IT support costs, and discrepancies in user experience and security protocols. These piecemeal strategies often resulted in inefficiencies, with IT teams stretched thin managing various systems and resolving compatibility issues.

After transitioning to HP’s Laptops and Business Solutions, the interviewees’ organizations experienced a more streamlined and unified IT infrastructure while maintaining a strong employee experience. The standardized laptop deployment and cohesive business solutions enabled easier management and faster issue resolution, reducing IT support costs. The most significant results from this strategic overhaul were enhanced end-user productivity and reduced operational costs achieved through a unified approach to technology provisioning and support. This approach not only simplified internal processes but also allowed IT departments to focus on more strategic initiatives rather than constant troubleshooting and maintenance.

KEY FINDINGS

Quantified benefits. Three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:

• Improved IT operational efficiency from streamlined management. Consolidating laptop vendors and adopting standardized HP devices simplifies IT operations, enabling more efficient endpoint and systems management. Leveraging HP’s business solutions for tasks such as device configuration and deployment further reduces IT complexity. These improvements save the composite organization $1.7 million over three years.

• Reduced IT support effort from enhanced issue resolution. Standardizing with HP devices leads to fewer hardware-related issues and enables faster support ticket resolution. This standardization reduces the workload for end-user support teams, such as help desk personnel and field technicians, contributing to $2.0 million in savings over three years.

• Improved end-user productivity. HP Laptops and Business Solutions reduce disruptions, improve system performance, and enhance employee efficiency for the composite. HP can tailor devices to social and environmental responsibility requirements. Employees also experience fewer technical issues and faster recovery times on optimized devices, gaining valuable working hours that increase their productivity. These benefits are worth $37.5 million over three years.

Unquantified benefits. Benefits that provide value for the composite organization but are not quantified for this study include:

• Enhanced employee experience. Upgrading to HP laptops improves employees’ day-to-day experiences, reducing frustration from technical disruptions and contributing to employee satisfaction.

Costs. Three-year, risk-adjusted PV costs for the composite organization include:

• Device and bundled solutions. The total expenditure for acquiring devices and related business solutions is $15.7 million over three years, which includes procurement, imaging, and services bundled into the capex purchase.

• Internal implementation and oversight. Internal IT teams invest time and resources in overseeing deployment, managing project timelines, and ensuring a smooth transition. These efforts total $2.4 million over three years.

• End-user learning and optimization. As employees transition to new devices, they spend a limited amount of time learning features, customizing settings, and optimizing their workflows. This cost is $1.4 million over three years.

The representative interviews and financial analysis found that a composite organization experiences benefits of $41.19 million over three years versus costs of $19.47 million, adding up to a net present value (NPV) of $21.72 million and an ROI of 112%.