A FORRESTER TOTAL ECONOMIC IMPACT STUDY The Total Economic Impact Of The Boomi Enterprise Platform Cost Savings And Business Benefits Enabled By The Boomi Enterprise Platform AUGUST 2025
“The stability of the platform and the holistic nature of the automation platform that it gives you is like a single plane of glass. In one application area, you see all your code base, what you’ve deployed, where you’ve deployed it, and all the executions on an ongoing basis. We appreciate the ease of use, the reliability in terms of the executions, and it’s easy to support as well.” — Integration architect, manufacturing
3 Key Findings Key Metrics Boomi helps organizations around the world automate and streamline critical processes to achieve business outcomes faster. Harnessing advanced AI capabilities, the Boomi Enterprise Platform connects systems and manages data flows with API management, integration, data management, and AI orchestration in one comprehensive solution. ROI 347% BENEFITS PV $12.6 million NPV $9.8 million PAYBACK <6 months $5.7M $3.0M $1.5M $1.3M $1.2M Increased business and partner productivity Reduced business risk Reduced technology costs Reduced IT employee and contractor costs Business acceleration and incremental profit Benefits (Three-Year)
4 Methodology Interviewees FINANCIAL MODEL FRAMEWORK Constructed a financial model representative of the interviews using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees’ organizations. COMPOSITE ORGANIZATION Designed a composite organization based on characteristics of the interviewees’ organizations. INTERVIEWS Interviewed four decision-makers at organizations using the Boomi Enterprise Platform to obtain data with respect to costs, benefits, and risks. Interviewee Title Industry Employees Global manager, integration Manufacturing 10,000+ Senior manager of engineering High tech 2,000+ Integration architect Manufacturing 10,000+ Head of enterprise data and integration Energy 5,000+
5 Total Benefits 45% 24% 12% 10% 9% Increased business and partner productivity Reduced business risk Reduced technology costs Reduced IT employee and contractor costs Business acceleration and incremental profit $12.6 million Three-year total benefits PV
Interviewees noted Boomi automated and optimized critical processes, such as order handling and logistics, resulting in labor savings and reduced errors and facilitating seamless integration with new partners, which directly impacted operational costs and revenue. The composite organization saves 260 hours annually per business professional, equating to improved productivity savings of $5.7 million over three years. According to interviewees, Boomi improved data management and visibility, enabling real-time data exchange for data-driven decision-making, supporting continuous operations, and preventing revenue losses. By automating and streamlining critical business processes, such as order handling, payment processing, and logistics management, the composite organization experiences labor savings and reduces the potential for human error. 45% $5.7 million Three-year benefit PV Hours saved annually per business professional 260 Increased business and partner productivity worth $5.7 million over three years.
“By getting the repetitive, manual work out of their way, managers are able to focus on optimizing their business processes. For example, streamlining their own internal approval process for an order so it gets booked at a much faster rate. This allows our customers to get access to our products much faster.” — Senior manager of engineering, high tech
Incremental income increase of 50% from improvement in lost revenue. By consolidating integrations on Boomi’s platform, the interviewees’ organizations enforced consistent security policies and practices across various systems and data flows. This approach reduced the risk of data breaches for the interviewees’ organizations and helped ensure compliance with regulatory standards. Reduced operational risk resulted in savings of $3.0 million over three years. Organizations regard Boomi as a strategic tool in their risk management efforts. It not only addresses security and compliance concerns but also enhances the overall resilience and agility of their business operations. Improvement in lost revenue 50% 24% $3.0 million Three-year benefit PV
“The teams whom we integrate with are taking note that the number of errors has drastically reduced and these systems are up and running almost nonstop. We don’t have choking issues where the systems go down because they cannot handle something. Because of that, our executives are taking notice of how powerful the product is and why Boomi was the right choice.” — Global manager, integration, manufacturing
Deploying Boomi allowed the interviewees’ organizations to streamline their integration landscapes by consolidating multiple integration platforms into a single, more efficient solution. Interviewees found that the transition to Boomi enabled the retirement of older, less efficient, or custom integration solutions. The composite organization retires integration platforms and decommissions point-to-point integrations, equating to technology cost savings of $1.5 million over three years. The centralization of integrations on Boomi reduced the interviewees’ organizations’ need for multiple software licenses and decreased staffing requirements for managing legacy or custom solutions. This streamlined approach not only reduced maintenance needs and minimized operational issues but also allowed the interviewees’ organizations to focus on innovation by modernizing and simplifying their integration ecosystems. Legacy costs eliminated by Year 3 100% Eliminated 100% of legacy costs over three years. 12% $1.5 million Three-year benefit PV
“Our company retired about eight to nine smaller integration platforms to the tune of a couple of million dollars. The savings were spread over multiple years because replacing integration is like essential plumbing. While it’s not visible to the end user, it takes time to replace it. The team divided the savings over the course of our two- to three-year journey.” — Head of enterprise data and integration, energy
24% Reduced IT employee and contractor costs saves $1.3 million over three years. Interviewees said Boomi enhanced IT employee productivity by streamlining integration processes, offering a user-friendly interface and prebuilt connectors that accelerated development times from weeks to just days while also reducing maintenance and improving operational efficiency. The composite organization saves nearly $1.3 million over three years by reducing the need for third-party contractor costs associated with integrations. 10% Reduced integration time 65% $1.3 million Three-year benefit PV
“Most of the time we save is from troubleshooting, fixing, reaching out to support, creating unnecessary service tickets to other teams, discovering the problems, hosting extra meetings to figure out what went wrong, generating unnecessary documentation, and working through emails floating around to solve the problem. When you add in other chats and channels, they all add up. It’s an unnecessary digital waste going around all over the place.” — Global manager of integration, manufacturing
Increased revenue by 0.5% through business acceleration and net-new revenue streams. Interviewees noted Boomi helped their organizations overcome challenges like manual processes and integration sprawl by adopting an automated, unified platform. Transformative improvements, including 50% faster integration development, real-time data exchange, and operational efficiency gains, enabled new business opportunities for the interviewees’ organizations. The interviewees’ organizations generated new revenue streams by leveraging capabilities enabled by Boomi. Their organizations leveraged the rapid deployment of critical business functions, such as payment processes and banking integrations. Overall, the platform enhances the composite organization’s productivity, accelerates its time to market, and supports vital business operations, resulting in $1.2 million in incremental profit over three years. 9% $1.2 million Three-year benefit PV
“The biggest benefit that Boomi brings to us as a strategic platform is that it seamlessly brings so many different systems together. We only need a small team to manage Boomi, and yet it consistently provides an enterprise-grade experience. The Boomi platform has been amazingly stable and reliable. If you look at what Boomi does for us, it pumps our lifeblood across all kinds of systems, both internal and external. That rock-solid foundation is its value proposition for us.” — Head of enterprise data and integration, energy
Unquantified Benefits Interviewees mentioned the following additional benefits that their organizations experienced but were not able to quantify: Reduced security risk. Improved employee morale. Increased value of legacy infrastructure. The interviewees’ organizations’ security teams approved of Boomi’s authentication for APIs, which was essential for secure interactions, and its ability to proxy internal applications to external endpoints while leveraging authentication for enhanced security. Interviewees said Boomi’s reliability reduced the need for stressful late-night or weekend support calls, creating a more manageable and predictable work environment that positively impacted employee morale and retention. The interviewees’ organizations quickly transformed the SQL database, took multiple sources, created a single document, and populated data lakes in their databases and on the cloud.
Appendix A: Total Economic Impact Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders. . Total Economic Impact Approach Benefits represent the value delivered to the business by the product. The TEI methodology places equal weight on the measure of benefits and the measure of costs, allowing for a full examination of the effect of the technology on the entire organization. Costs consider all expenses necessary to deliver the proposed value, or benefits, of the product. The cost category within TEI captures incremental costs over the existing environment for ongoing costs associated with the solution. Flexibility represents the strategic value that can be obtained for some future additional investment building on top of the initial investment already made. Having the ability to capture that benefit has a PV that can be estimated. Risks measure the uncertainty of benefit and cost estimates given: 1) the likelihood that estimates will meet original projections and 2) the likelihood that estimates will be tracked over time. TEI risk factors are based on “triangular distribution.” ! Present value (PV) The present or current value of (discounted) cost and benefit estimates given at an interest rate (the discount rate). The PV of costs and benefits feed into the total NPV of cash flows. Net present value (NPV) The present or current value of (discounted) future net cash flows given an interest rate (the discount rate). A positive project NPV normally indicates that the investment should be made, unless other projects have higher NPVs. Return on investment (ROI) A project’s expected return in percentage terms. ROI is calculated by dividing net benefits (benefits less costs) by costs. Discount rate The interest rate used in cash flow analysis to take into account the time value of money. Organizations typically use discount rates between 8% and 16%. The initial investment column contains costs incurred at “time 0” or at the beginning of month 1 that are not discounted. All other cash flows are discounted using the discount rate at the end of the eighteen-month period. PV calculations are calculated for each total cost and benefit estimate. NPV calculations in the summary tables are the sum of the initial investment and the discounted cash flows in each year. Sums and present value calculations of the Total Benefits, Total Costs, and Cash Flow tables may not exactly add up, as some rounding may occur. Payback period The breakeven point for an investment. This is the point in time at which net benefits (benefits minus costs) equal initial investment or cost.
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